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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To have called out my mums friend over NHS abuse…..

147 replies

Putmyfootinitthistime · 21/05/2019 13:23

My mum has a friend who she moans about constantly. From calling her several times a day to tell her what the cats had for dinner, to asking her what she should do about XYZ. Friend lives on her own since her “partner” of 35 years died. The partner was actually a gay man who she shared the house with after her husband died (or should I say killed himself). What I’m trying to get across is she is definitely your stereotypical mad cat lady.

I’m forever having to put up with mum moaning and telling me the stories of friends abuse of the NHS. Now, I know for fact that there are no underlying health issues– just sheer boredom and entitledness. There is not a single week that goes by without friend going to the doctors for something. We’ve had suspected skin cancer which turned out to be a blackhead. Infected finger which was a skin tag next to her nail. I often say to mum “why don’t you say something to her?” and I get “well I do, I say “friend” why are you going to the doctors you don’t need to”. But she never says anything to follow it up.

So I’m sitting with mum and friend comes around and regails me with her latest story. I already knew about it because my mum had moaned to me about it. Sunday she called an ambulance because she had cut her leg. There was no arterial involvement just a cut. Even if it warranted A&E (a walk in center would have done) it sure as hell didn’t warrant an ambulance. Friend however hammed it up on the phone, got one, then complained at A&E she couldn’t wait to be seen as she needed to get home to look after the cats. She now wants to complain that even after explaining this pressing need, they still took over 5 hours to deal with her. Apparently some bloods were taken and she was told her doctor might want to put her on antibiotics.

So the reason for the visit was for her to complain she couldn’t get a doctors appointment. Apparently she was feeling ever so dreadful this morning and thought it might be sepsis so after she went out looking for her cat (!!!!!!) she phoned the doctors but couldn’t get through. When she finally got through she was told she couldn’t have an appointment but could phone up tomorrow for the blood results and they would take it from there.

My mum did say at this point “why do you need to go an see them”.

Her answer was that she wanted to go and see them so they could examine her and see how really ill she was she was convinced they weren’t answering the phone to her because they knew it was her phoning. Mum tried reassuring her it wasn’t because it was her.

At that point I admit, my patience ran thin…….I said words to the effect of “Friend, even if they were screening your calls, maybe you should take it as a bloody hint. If you had sepsis you wouldn’t be able to go looking for the cat and anyway you didn’t need an ambulance in the first place. In my world you would have been billed for wasting NHS time. If it wasn’t for people like you, maybe people could see a doctor when they are you know, sick, rather than bored with too much time on their hands”.

Friend didn’t like it and stormed off. I then got it in the neck for the next hour about how I shouldn’t have said anything. Problem is, if no one says anything, friend keeps on thinking its ok to do it.

Mum is not speaking to me now unless I apologise to friend. I'm refusing to.

OP posts:
cantfindname · 21/05/2019 14:07

Do any of you watch "GPs: Behind Closed Doors"?

This mad cat lady is stereotypical of many of their patients who visit seemingly on a daily basis. What with them and the parents who routinely let their offspring run riot in the surgery I am amazed that our GPs get any proper work done at all or that the genuinely sick can ever get an appointment.

It's all total abuse of an already over worked system but what answer is there? People can't be turned away just in case one day they have a genuine illness.

It's a tough call.

Putmyfootinitthistime · 21/05/2019 14:07

Friend was telling me herself - all the gory details and blow by blow. I wasnt clear on the timelines. Her husband committed suicied 35 years ago which is when her friend moved in. He actually died several years ago - so not recent.

Mums friend is in her 70s.

I never called her a mad cat lady to her face. If I wanted to be really bitchy I could be.

OP posts:
MaxNormal · 21/05/2019 14:07

The way you speak about her and especially her first husband's death is incredibly unpleasant.

MaxNormal · 21/05/2019 14:08

If I wanted to be really bitchy I could be

I'm in no doubt of that at all.

HappyHammy · 21/05/2019 14:10

Why would you even want to be bitchy, it's not really your concern. Why are your getting involved.

Wolfiefan · 21/05/2019 14:11

You were unpleasant. She is misusing the system but she doesn’t sound well at all. If you wanted to try and change the way she used the NHS you could have done it without “calling her out” which sounds like code for starting an argument.

TFBundy · 21/05/2019 14:11

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TeddybearBaby · 21/05/2019 14:11

You clearly don’t like this lady. I have empathy for her situation..... the way you describe it anyway but you don’t clearly.

I’d be raging if my daughter did to me what you’ve done to your mum. What a show up.

You could have said something in a kind / calm way. There wasn’t any need for he nastiness imo

lboogy · 21/05/2019 14:12

YAbu. She's clearly lonely. Being lonely . The nhs isn't going to be saved by you reporting her

BuzzShitbagBobbly · 21/05/2019 14:12

"I'm sorry you took offence at my comment"?

The perfect non-apology apology.

Cariadne · 21/05/2019 14:12

Sometimes being nice is more important than being right, so for the sake of your mum I would apologise and then just avoid the friend from now on.

IwantedtobeEmmaPeel · 21/05/2019 14:12

Being lonely and bored doesn't give her the right to abuse the NHS. I would have thought the same as you but would not have had the nerve to say it, so I say good on you for having the balls to call her out on her abuse of the NHS. The poor bloody NHS is on its knees.

TFBundy · 21/05/2019 14:13

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GabriellaMontez · 21/05/2019 14:14

She sounds bereaved, anxious and lonely.

You sound unpleasant, judgemental and sneery. Haughtily deciding that you can guarantee she has no health issues and giving her a telling off. Do you speak like that to everyone or just the vulnerable?

TFBundy · 21/05/2019 14:15

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Tropicana1 · 21/05/2019 14:15

@Putmyfootinitthistime she sounds like she has mental health issues and anxieties. Sorry, but as you don't have a medical degree you are unqualified to decide that she doesn't have issues running deeper than being "attention seeking" and, frankly, calling people who have mental health issues attention seeking is one of the primary underlying issues of stigma that we have in this country when it comes to MH.

You sound really quite nasty and rude. Yes she shouldn't have called the ambulance but clearly her reasons for it run deeper than just wanting attention, and if you cant see that you need to take a long hard look at yourself and find out why you have no empathy or compassion for a 70 year old woman with clear issues.

PookieDo · 21/05/2019 14:16

This person is in dire need of support for loneliness and isolation.
She is what is called a frequent attender
The GP will know this and they do have access to services but not all areas are yet equipped
Google ‘social prescribing’ or ‘social navigating’
This woman is the ideal social prescribing client. She needs to be socialising at groups and when people are lonely and all alone with no focus this is what they do with the NHS as they have no where else to turn to

It’s a social issue but just telling her it won’t help you could actively try to make a difference to this woman by trying to get her involved with other services?

IronManisnotDead · 21/05/2019 14:17

It sounds like she has severe Health Anxiety, and you sound like a total cow

NKFell · 21/05/2019 14:17

You sound horrible OP.

All the posters calling her 'nutty' and terms like 'mad cat lady' should be ashamed of themselves, it's disgusting.

UnicornBrexit · 21/05/2019 14:19

So what you're saying Op is, to paraphrase, people with MH issues should have to pay to see a GP?

TBH this is your business, how, how the GP surgery conducts their appointments? Does it impact you? Does this have any bearing whatsoever on your life?

Your mother obviously enjoys her company

PregnantSea · 21/05/2019 14:20

I understand your frustration but there was really no point in saying anything. It will fall on deaf ears. There are hundreds of thousands of people like her wasting NHS resources every day. It makes no real difference whether or not your mum's friend is adding to the pile. What we really need is a nationwide education on what the NHS is for and what actually warrants an ambulance or visit to A&E. Even then I imagine it wouldn't deter the people who it is aimed at.

AllyBamma · 21/05/2019 14:20

Bravo! I’ve worked in the health care system for many many years now and I can’t tell you how frustrating these kinds of time wasters are. Yeah, she sounds like she needs help but that help isn’t coming in emergency ambulances, endless GP/ hospital visits and unnecessary tests.

These malingerers are an absolute drain on an already depleted system and she’s taking the piss. As PP said, they tie up valuable resources so when a genuine emergency occurs, there are delays because everyone is tied up with the hypochrondriacs.

But of course, on the professional side of the fence, we can’t say that can we? I applaud you for giving her a hard dose of the truth and I suspect that’s why she stropped off - the truth hurts!

She sounds very lonely and I sincerely hope she gets the mental health help she needs.

Kanga83 · 21/05/2019 14:22

TFBundy, I take the same attitude for anyone wasting NHS resources, especially an ambulance. Forgive me for having F- all time for time wasters. If you want to get smashed on coke, knowing what it does, I have limited sympathy. I have had to watch my three year old fall critically ill and rushed to PICU and have to wait for an ambulance who were in their own words dealing with time wasters. They get virtually no breaks, horrid working hours, and nothing but entitlement off the ones abusing the system. I have always, always sent thank you's once my daughter has recovered. Mental health yes may be a factor, however that does not give someone the right to abuse it to the point someone may die because an ambulance didn't get there in time because they were dealing with a elderly lady with a cut leg/pissed off their tits on jaegerbombs/high on coke idiot. I have empathy for the loneliness, not for the abuse of resources and I do wonder if fining such people would stop it.

SezziBaybee · 21/05/2019 14:23

This reply has been withdrawn

This has been withdrawn at the request of the poster.

IronManisnotDead · 21/05/2019 14:23

And as for the rest of you saying well done OP, just how the hell do you know what goes on behind closed doors? The older you get you begin to fear and question your own mortality.

As for your accusations of her wasting the NHS time, let me just say this, she would of been triaged at every phone call when booking an appointment. So if she is lucky enough to see a GP then she clearly has a valid reason why. You all should be ashamed of yourselves because I will guarantee this will all happen to you at some point in your life.