To think I didn't get what I asked for? Hair

[Meagain19]

Name changed as every outing.

This maybe is a bit hard to follow so I had added an image for ease.

Please do not tell me it is only hair. It isn't, I've spent a fortune in 3 years getting it where it is and to keep my length.

1 is when I walked into the salon.
2 is the last time I had my hair done there.
3 and 4 show my hair now after visiting this time.
5 shows the golden colour I wanted on my ends and the blonde this time.
6 shows how I wanted a root shadow/blur/blend/ombre/ balayage with the blonde and lighter around the face this time. But I explained in golden blonde.

I showed 5 and 6 to the hairdresser when I went in.

I asked to go warmer because as you can see in 1 and 2 it naturally goes that way and I thought it would be better on my hair. Same of the root shadow I wanted to protect my hair from more stress and colour long term, but still be blonde.

Aibu to think this looks nothing like how I requested?

The hairdresser has said and I quote, " I don't think it went wrong though if I'm honest".

For clarity she told me not to pay "as it isn't what you asked for, you're not happy and you were here 7 hours. Come back if it is too dark and I will lighten it up".
I was khaki green at one stage with white stripes and she wanted to stop processing it then. I asked her to put one more toner on to correct the green. This corrected, but is a red based toner so may wash out.

I contacted her to request this lightening up and her boss (who is understandably angry she spent 7 hours on a free client) and she is in trouble and a meeting tomorrow.

She won't be lightening it up as she's now blocked me across social media after making false claims to me(saying she warned me about my hair when she didn't) and me telling her so. I wished her luck tomorrow and suggested she get him to call me if she needs so I can explain.

For reference, I get a weekly blow-dry there, I have been loyal to them for 3 years and I went there for nearly a year two years before that too until they sacked all the staff and replaced them with new staff after being closed a few months. I get my hair coloured every 6-10 weeks there depending on roots, toners every 3-4 weeks, my cuts there, my four DC cut there and my DH used to go there until recently, I also let them upload my kid's pics for adverts. (DH goes somewhere to get beard trim as well now) and she has ALWAYS done a great job, until now. And I have told her I appreciate hairdressing isn't a completely perfected science, I don't blame her I just really dislike it. (I have a little experience)

Aibu to think I don't have want I wanted?

I've been following OP. I don't see any harm in replying to him that his response is lacking and totally unsatisfactory and that you will be taking the matter further.

I can't see if you've said anywhere, this man is the business owner and your stylist is Manager at the particular salon you visited, but is this a totally private concern, or is it part of a franchise?

I'm sorry you feel so miserable about it all, the result with the hair and the way they've both treated you subsequently. It's not as though you weren't perfectly clear at the outset.

Any news today OP?
You should name & shame this hairdressers!

No, I have been avoiding the whole ordeal and mirrors!! I'm feeling very down about it all, losing my friend and my damn awful hair.

I have been advised to take the to small claims court myself after getting quotes to correct it as the won't I could win back will be less than solicitors fees (approx £1000).

I did research some reputable salons yesterday, but most want to charge for the consultation alone.

Plus these places are probably 3 or 4 times the price, because I have been looking at award winners and people with vast colour knowledge.

Will a court reject me going somewhere as expensive as those to recoup costs? I just don't want to be in a even worse situation.

I have thought about naming them, but I don't want to in case they sue me for loss of sales.

You’re expected to ask for reasonable and justified costs. Essentially you will be awarded costs that will take you back to the starting position that you were in prior to the incident, but not a better position. I think it’s reasonable to go somewhere more expensive as you need a skilled/experienced stylist to correct this, but within reason (ie within the industry standard). How expensive are we talking? You might need multiple visits - definitely get a few quotes from different salons.

The court would look favourably on an itemised invoice/receipt, eg toner £20; lightening £100 etc. This proves that you aren’t trying to better your position by claiming unrelated expenses and are being reasonable in your claim.

You would be able to reclaim the reasonable costs of putting it right. If they've made such an awful mistake that requires a specialist to put it right then I can't see how that wouldn't be recoverable but you do have to mitigate your loss, ie not go and spend £2000 getting it put right when you could have had it done for £500. I think it would be worth going to another hairdresser for the consultation to ask them what needs to be done and see if they would be willing to put in writing for you before you get anything done. Small claims court is slow so it might be a case that you have to pay for the rectification work and then take a risk on whether you will be able to recover all of it. Get someone to take plenty of clear photos in good lighting showing the terrible cut and colour. If you haven't already then I would suggest you put everything in writing in a factual manner with bullet points as to why you're unhappy with it, send it to the owner as sort of a letter before action and then get ready to issue in the small claims when you're ready. Keep absolutely everything you've been sent by all of them. Has either the hairdresser or owner admitted in writing that you've ended up with a haircut and colour that isnt what you asked for?