To think I didn't get what I asked for? Hair

[Meagain19]

Name changed as every outing.

This maybe is a bit hard to follow so I had added an image for ease.

Please do not tell me it is only hair. It isn't, I've spent a fortune in 3 years getting it where it is and to keep my length.

1 is when I walked into the salon.
2 is the last time I had my hair done there.
3 and 4 show my hair now after visiting this time.
5 shows the golden colour I wanted on my ends and the blonde this time.
6 shows how I wanted a root shadow/blur/blend/ombre/ balayage with the blonde and lighter around the face this time. But I explained in golden blonde.

I showed 5 and 6 to the hairdresser when I went in.

I asked to go warmer because as you can see in 1 and 2 it naturally goes that way and I thought it would be better on my hair. Same of the root shadow I wanted to protect my hair from more stress and colour long term, but still be blonde.

Aibu to think this looks nothing like how I requested?

The hairdresser has said and I quote, " I don't think it went wrong though if I'm honest".

For clarity she told me not to pay "as it isn't what you asked for, you're not happy and you were here 7 hours. Come back if it is too dark and I will lighten it up".
I was khaki green at one stage with white stripes and she wanted to stop processing it then. I asked her to put one more toner on to correct the green. This corrected, but is a red based toner so may wash out.

I contacted her to request this lightening up and her boss (who is understandably angry she spent 7 hours on a free client) and she is in trouble and a meeting tomorrow.

She won't be lightening it up as she's now blocked me across social media after making false claims to me(saying she warned me about my hair when she didn't) and me telling her so. I wished her luck tomorrow and suggested she get him to call me if she needs so I can explain.

For reference, I get a weekly blow-dry there, I have been loyal to them for 3 years and I went there for nearly a year two years before that too until they sacked all the staff and replaced them with new staff after being closed a few months. I get my hair coloured every 6-10 weeks there depending on roots, toners every 3-4 weeks, my cuts there, my four DC cut there and my DH used to go there until recently, I also let them upload my kid's pics for adverts. (DH goes somewhere to get beard trim as well now) and she has ALWAYS done a great job, until now. And I have told her I appreciate hairdressing isn't a completely perfected science, I don't blame her I just really dislike it. (I have a little experience)

Aibu to think I don't have want I wanted?

I'm with you OP. That is not at all what you asked for!

You asked for balyage style darker roots with golden brown lengths/ends, and you got a solid brown with red tint.

I'd contact the manager again and say you would like to give them an opportunity to correct it at no charge, failing which you will have no option but to review them negatively with photos, as they absolutely did not do what you asked.

Sorry I have been super busy today!

I get my hair blow dried weekly as I have fibro and get tired easily and chronic pain.

I have received an email from the owner.

He has said he is aware I am unhappy, that I have had this for free. He asked me not to contact his staff privately.

Then he says "I will contact you again once I know all the facts so that this situation can be resolved."

Maybe he saw this post lol.

That looks very brown and not remotely graduated or blonde. YANBU.

Slightly off point but I also have roscea and really red face. Best thing EVER for it is sudocrem as night cream! Its cheap and really calms the red down.

There is no graduation in the shade at all, only the stripes at the front that will quickly turn white at the 1 toner on them fades.

I will try the sudocrem thanks!

To be honest his email sounds quite hostile, I wouldn’t get your hopes up about him fixing this.

I think his email sounds like he doesn't believe you.

Hi meagain please do not feel the need to justify yourself in any way to those pp. Especially when their post was so fucking rude frankly. It was disgusting way to treat someone. Nothing about what you've said is high maintenance, it bollox of the highest order. You and loads of women get their hair tended every 6-8 weeks, and would definitely have hair blow dried straight as its a nightmare to do yourself, regardless. It absolutely kills your arms. What happened was wrong, and despite the terse tone of the email you received it does acknowledge the issues, and documents that there is still a solution ',to be sought' as opposed to a 'we're done here'. Have you sent him the photos that you uploaded here? And he's aware of the 'cool fucking khaki' look that you were left with!

Its not as if your colouring and treatment history was a complete unknown, it was a complete known and they'd had all the money for that. Keep at it. See what they come back with.do you suit any kind of hair wraps or similar, to calm the colours down? Atb.

I completely don't understand what chance there is of the colour fading to a nice colour?!! Its going to fade to khaki surely.

Your after hair looks lovely, OP. But if it's not what you asked for, definitely ask for a free correction or refund (although the owner sounds totally unprofessional).

If I am honest, I am at the stage where I don't want her to fix it. I don't trust her now to do what is in my hairs best interest and she's lied to me, about me and no doubt to him too. I'm done with her.

I don't know what outcome I am expecting, so I will wait to see what he says. I know he will side with her as she is a manager of his choosing and his staff, who brings in the most money at that location.

Reading it again, I think he may ask me to pay as that is his main concern that I got it free and that I contact his staff member privately.

I doubt she told him we had a night out planned, swap Christmas cards, that I gave her presents and makeup I didn't get on with, birthday cards, shared interests etc and was my friend - or made out to be. I feel like he is accusing me of stalking/ harassment something!! Our WhatsApp messages clearly show she was friendly with me. Even after doing my hair and wrecking it she messaged me that night!

@Smotheroffive I have washed it myself today and loads of the red toner came out! And I mean loads! I haven't dared to dry it because I am scared too!!

But yeah, I can see the khaki on the dry ends already.

Wahhhh

Keep those messages for ammo when he comes back with a load of bollox, and his only go to shouldn't be for her to do your hair when noons in their right mind would be happy to risk that all over again, they should pay for a qualified technician of your choosing, or maybe at a mother of their salons, but there would be nothinwrong with using a completely different one, and them pay for it. I think he would have said that already if so, but it give you chance together stuff together evidencing what you say, she's in the shit, not you. You have all the evidence that's says you have not lied about your dynamic with her. Give small claims a call and get the forms to hand in case, so you can see how was it will be, they will likely back dow n as it wouldn't be worth their while.

*another (not a mother - how bizarre!)

It looks lovely but I would be devastated. The amount of money and time invested to get your hair that blonde, only to have someone dye it brown!

I wouldn't be setting foot in there again tbh. The trust is gone now

Honestly, I think that is the route I will have no choice but to take. He is notoriously conservative with his money and he won't want to pay for me to go elsewhere and change it.

The nearest another branch, the hairdresser who did this to my hair, she used to be a manager there and works there regularly too so they will already know all about this as they are all very close friendship wise.

So it will bite the bullet and pay to go elsewhere. Or pay to go elsewhere and sue them for the money to correct it.

I'm gutted. But yeah, his email doesn't give me any hope.

Other branch* thanks autocorrect

I would advise you go for two or three 'consults' with reputable trusted others and ask for an email from each with their findings and recommendations before committing money, but I guess if you wen ahead anyway, so long as you have these independent advises a fee settlement can be agreed even if it doesn't entirely cover what you pay, but bearing in mi d what you've had on your hair its potentially a complex timely fix?

Has it faded much after being washed? In my experience brown salon dyes do fade, especially if the previous colour was lighter. I had an ash brown colour applied to cover up my blonde highlights, and a few months later the bloody highlights are still visible but not as bright and stark.

Sorry but the manager is 100% being hostile, he isn’t trying to assist you further. They (inc the stylist) didn’t value your clientele as much as you thought they did. It’s a corporate world and they’ll rally together. However you might have some luck emailing head office and going over the manager’s head if it’s a major salon company.

Ex Hairdresser here, this is what I think had happened.

She’s picked the wrong shade to try and tone your roots down to a more golden blonde. Green and gold sit next to each other on the colour wheel and on very ash/light blonde putting a gold colour on can give a khaki hue.
She’s seen this when she’s rinsed the colour off and panicked so stuck a toner over the top to try and neutralise the khaki but has made it worse.
She’s put a darker red toned colour on as a final step to cover up the previous mistakes.

In terms of fixing it, that really does depend on your hair condition and I would insist on strand tests before anything is done. The best thing from a condition point of view would be to stay dark and having conditioning treatments until the condition is good enough to start having highlights as they will have to be bleach. You’ll probably need regular semi permanent colour applied to keep the green at bay but you want true semi colour, not the sort mixed with developer. If your hair can handle it they could try a bleach shampoo to try and lift the colour a bit lighter but that will need toning and topping up.

Really you need someone you 100% trust to do this colour correction. Given the attitude you are getting from the salon I’d be a bit wary! But they should correct it and look after your hair until it’s right if they are any good.

You basically needed her to do a reverse balayage to darken your roots where instead she's just slapped a dark colour all over. She's clearly not up to the new techniques used in hair dressing and I'm not surprised your not happy walking out with what you haven't asked for. This is why I never go to a salon, everyone I know has nothing but problems with hairdressers not listening to what they want, yes sometimes something's can't be achieved in one sitting but she shouldn't have allowed you to go that blonde and then slap a dark colour all over! My sister in law is my hairdresser and has always done what I have asked even if she's been set against it.

She has fucked up, big time. Sorry OP.

The owner is hostile but you know he is rude and tight and unprofessional, you complained about your friend not getting a pay rise (really you should not have there ) so he had to. He slagged you off then, he will be happy to now.

Send a complaint to head office and go above him. He won't help. And leave them an honest factual review so other customers are aware.

I wouldn't trust her/them again either. Better to find somewhere new and keep taking pictures of your hair as it changes, sadly

How on earth did she managed to get brunette from blonde? It's pretty obvious what you wanted and I'm not even a hairdresser.

Maybe ask people on here for a recommendation for a hairdresser that could fix it near you?

They've made you brunette! Absolutely nothing what you wanted or asked for! If they gave it to you for free though I'd just leave it and go somewhere else. It does look lovely but obv not what you wanted.

OP, can you post a picture of your hair in good light from the back? It does look darker, but the whole photo is dark. It's difficult to compare.