To not know what the F our air bnb host is talking about in her review of us???

[cricketmum84]

Ok I'm literally gobsmacked.

Got back a week ago from an air bnb apartment holiday. Before we left I cleaned top to bottom. Stripped beds and put all bedding and towels together for washing, swept, mopped, wiped down showers, sinks, cleaned toilets. The works. DH said I was being over the top but I was conscious that this wasn't the usual big company holiday let and wanted to leave it as we found it. We left a really good review for the owner.

Today received a notification that the owner has left us a review. It's HORRIFIC. It says the apartment was dirty, towels were dirty (not sure how they expect them to be sparkling clean after a 2 week stay and surely they wash them between guests???), she then goes on to say that there was EXCREMENT on the duvet!!! I aired and folded that duvet myself and it was spotless!!! And that there was excrement smeared on the bedroom walls and she has to redecorate!!! Like WTAF???

I have no words right now... I haven't been able to compose a reply as I have nothing to say except WTF? I spent half of my last day of holiday cleaning the apartment.... I think I would have noticed shit stains on the walls??

What do I do?? Can I argue the review with air bnb? I wish now I had taken pictures before we left but it never occurred to me that this could happen??

My landlord did this. Almost exactly. We left the spotless with a couple of bottles of wine and some canned food on the kitchen counter. (we were moving to new area with full van and toddler and newborn. No room for food; only baby supplies.) We had been friends (we thought) and my mother vacuumed and washed everything bc we needed the deposit returned.

He claimed it was a pigsty filled with trash!! Maybe 10% deposit back. I never understood why he was so aggressive. He and his wife even gave us baby gifts.

Not airbnb i know. But I am still sad (and confused) bc in laws still lived in town and i was very sorry to lose friendship; we would have still been friendly on visits. The house wasn't as clean when we moved in as when we left.

So as not to miss the point of OP entirely; it's a scam at one end or the other. Either blackmail or insurance. Always take pictures.

AND, OP, on the rare occasion we're able to take vacations, i usually put all of the used towels in the hotel room (dry)tub. If it's a house, i'll strip the beds and place in washing machine. Just seems more neat to put all towels in one place. I never thought it was a sign of being disgusting!

She also became irrationally angry that we'd eaten naked beans in her property

Porno Pulses!

I think it’s going to have to become standard practice that you take pictures of the spotless house before you leave so you have dated evidence. Obviously some real cheeky fuckers on the rise now, it must be the new thing to take advantage of.

I've had a similar issue before - host accused me of taking a pillowcase home, then asked for compensation to buy an entire new bedding set. Said we'd left everything, including the other room (that we'd not paid for) in a state when we'd not even touched it. She eventually retracted everything but I was so angry because I'd left her a glowing review.

I like Airbnb but I am very selective about where we stay and try to pick places that aren't just holiday lets but look as though they were the host's home. One thing I always do when arranging the key handover at the end of a stay is to ask what the host would like us to do before we leave. They always say nothing. We take out the rubbish, put used towels together in the bathroom and make sure the kitchen is clean and tidy and washing up done. Nothing else.

It sounds like a mix up to me!

I always choose the ones which say ‘superhost’, and I read the reviews and comments from hosts carefully. We’ve only had great experiences so far. I have one booked in Funchal in December, so 🤞

Hang on! Isn’t this the Benidorm creepy apartment? Maybe the ghost did it!

you sound very nice op i dont ever take sheets off in hotels even when i had a horrendous nosebleed in vegas it looked someone was murdered i left a note apologising to the maid why it was like that and left an extra tip

Haha @Bigboxzoe yes this is the ghostly Benidorm apartment!!

I didn't even mention the strange happenings in the review 😂

How horrible for you, not a good ending to your holiday. It sounds as though someone went in there after you and had an appalling party or (as others have suggested) the cleaner is trying to get more money for herself.

Have stayed in one Airbnb near Boston, USA, it was fine but not sure I’d do it again, was slightly worried about breaking something belonging to the owners!

I think from reading this thread, if I did stay in Airbnb again, that I wouldn’t leave a review as a guest until I had seen what the host wrote about me. I also think that photos, timed and dated, at the end of my stay would be a necessity.

Hope it all revolves well. 💐

I always strip the beds in a holiday let and put the towels in the bath. Normally this is quite a standard instruction. I don't do this in hotels though.

I don't want to be unhelpful but this is why I'd never use Airbnb. Just way too much potential for things like this to go wrong.

I don't fancy Airbnb for the same reason. I have used HolidayRentals for years without issue, and also Booking.Com for shorter rentals and never had an issue.

Maybe they have some kind of insurance that covers replacements if the guests break or spoil them? So they might be banking on that? Maybe buying, claiming with receipts then returning goods and getting a double cash refund?

Or they are the ones who bill the owner for cleaning hours and they are claiming three to four times the hours that they are actually doing?

Weird, but I'd contact Airbnb and mention that they have a form of doing this..m

Airbnb do have a host guarantee for damages but you have to send photographic evidence and they ask the guest to respond before agreeing any payout.

Notanotman, could they be using the same pictures from some past incident? Maybe they are trying it on until Airbnb checks past records and corroborates that all the photographic evidence is the same for all claims? Then they can claim they uploaded the wrong ones and submit new (=made on purpose) evidence? Clutching at straws, but it's very suspicious that they seem to post bad reviews often and there are also other surprised guests

I think from reading this thread, if I did stay in Airbnb again, that I wouldn’t leave a review as a guest until I had seen what the host wrote about me

You can’t, unfortunately.

When host leaves a review you can either see it right away by leaving your own review; or wait a week, but then you can’t leave one yourself, you have to do it within the week. It’s very inflexible.

At least I think it’s just a week - might be 2. But either way you can’t tailor yours to theirs.

Can you abandon the Air bnb account and set up a new one? As if this never happened.

I think any hosts that were pulling a fast one would get picked up pretty quickly by Airbnb. I suggest the OP picks up the phone and speaks to someone, they are generally quite helpful.

Did you contact Airbnb?

We tidy and make sure it's all clean too, op. Just courtesy.

We stayed in a flat booked through a different booking website- paid £350 deposit etc. Left the place cleaner than we found it (there was some skimpy lingerie trapped in the sofa bed 🙈) and after six weeks(!) we got sent our deposit back.
All fine.... until two weeks after that we got an incredibly rude email from the host insisting we had broken his shower by somehow lifting up the floor tiles (sealed shower enclosure) and blocking his drains... we therefore had to pay the £500 to fix it...! I sent a very polite.... 'no' needless to say!!!

@WizardOfToss I generally don't clean in hotels except for wiping round the sink and making sure the toilet is clean. There's not usually anything in the room for sweeping etc but I make sure all rubbish is in bin and surfaces are clean.

Yes I am one of those weirdos that takes anti bac wipes to hotels...