To not know what the F our air bnb host is talking about in her review of us???

[cricketmum84]

Ok I'm literally gobsmacked.

Got back a week ago from an air bnb apartment holiday. Before we left I cleaned top to bottom. Stripped beds and put all bedding and towels together for washing, swept, mopped, wiped down showers, sinks, cleaned toilets. The works. DH said I was being over the top but I was conscious that this wasn't the usual big company holiday let and wanted to leave it as we found it. We left a really good review for the owner.

Today received a notification that the owner has left us a review. It's HORRIFIC. It says the apartment was dirty, towels were dirty (not sure how they expect them to be sparkling clean after a 2 week stay and surely they wash them between guests???), she then goes on to say that there was EXCREMENT on the duvet!!! I aired and folded that duvet myself and it was spotless!!! And that there was excrement smeared on the bedroom walls and she has to redecorate!!! Like WTAF???

I have no words right now... I haven't been able to compose a reply as I have nothing to say except WTF? I spent half of my last day of holiday cleaning the apartment.... I think I would have noticed shit stains on the walls??

What do I do?? Can I argue the review with air bnb? I wish now I had taken pictures before we left but it never occurred to me that this could happen??

You strip beds in a hotel?!! 🤣

Bless you op!!!

Oh for goodness sake, stop stripping beds in hotels.

Haha I thought everyone did it!! Honestly!

DH has always said it was a bit weird but then I thought he was just lazy...

It’s a scam. She could also be trying to claim on insurance. There are ways to shop insurance scammers - just google.

Sounds crazy

Tbh if someone strips the bed I assume they’ve done something unspeakable to the linen

Tbh if someone strips the bed I assume they’ve done something unspeakable to the linen

I worked in a hotel as a student and this is what I would have assumed too! I would have approached those sheets with trepidation!

I also think it's wierd to strip the beds in a hotel - you're paying for a full service, why would you do the chambermaid's job?

We had this once. The host had listed an annex that connected to her house as a self-contained flat (door with no lock between the two, although place had it’s own entrance).

She asked where my husband worked and when he said, she made a very big deal of knowing someone who worked there- their kids had gone to school together. Fair enough but she did it in almost a threatening way- she kept stressing how perhaps my husband wouldn’t know this man as he was senior in the com-any. We didn’t mention that my husband is in fact this guy’s boss’s boss’s boss.

She got very huffy when she asked me what I did for a living and I said I was a SAHM. That wasn’t acceptable apparently. She got very Daily Mail about benefit scroungers who should be out working. I didn’t tell her we don’t get child benefit never mind working tax credits, and that even if we did, that was none of her business.

The bedroom and living room turned out to have some framed prints of pretty racist caricatures on the walls as “art”. I think they were family heirlooms from a foreign posting during the colonial era. She made various dog-whistle style racist-but-pretending-not-to-be-racist comments and digs. I’m not sure if she thought we were ‘foreign” so deserving of her ire or if she was seeing if we sympathised with her stances and would therefore be suitable company for a small sherry and some overtly racist jokes later.

We weren’t very comfortable there, and perhaps naively, decided the kindest thing to do was to just not leave a review. We also didn’t eat the home baked cake she’d left for us due to coeliac disease ( I think she was very offended when I told her this, on the basis that it would be a shame to waste it she might like to eat it herself. She insisted on leaving it with us “in case we changed our minds”. I thought it best not to mention the veganism in case she had a conniption at our snowflakeiness).

No review obviously caused massive offence. She posted a review of us gave us a poor rating but very little in the way of comments bar the word cleanliness. She then sent a very passive agressive email to us complaining that we had cooked in the kitchen and left it smelling of food. Well, little choice as no extractor fan in kitchen and the window didn’t open. Apparently the next people had mentioned that the kitchen needed more ventilation and this was down to the fact that we cooked food there. And also that we had left rubbish behind (a bottle of extra virgin olive oil that I left in the condiment cupboard in case the next people would like it).

Air BnB, never again. The potential for, meeting Basil Fawlty on a bad day is just too high.

Definitely take it to airbnb and do it before they try and claim compensation.

Tbh if someone strips the bed I assume they’ve done something unspeakable to the linen

Oh god now I'm thinking back to all the places we have stayed and what they must have thought 😂😂 I bet I'm listed as some sort of sexual deviant!!

Oh God happy, had the racist decor too. Golliwogs and 'Little Black Sambo' prints. I complained but they still operate. It must be horrendous for any poor black child excited about their holiday to have to see that.

You say someone turned up to collect the keys early, is it possible they weren't the person you thought they were? Maybe it was them who trashed the room?

Omg @HappyGoodHairBear you cooked in the kitchen??? Whatever next did you sleep in the beds? Shit in the toilet??

Basil Fawlty indeed 😂

@MissWilmottsGhost it was the same lady who met us when we arrived with the keys. Unfortunately she spoke no English AT ALL and my Spanish isn't great. We had agreed checkout time of 4.30pm - she turned up and let herself into the apartment at 3.15pm as I was sat on the balcony with a large sangria after spending lots of time cleaning while DH packed!

I would mention the host turning up early when you contact airbnb.

I've done airbnb a few times, and never had any problems, but I'll take photos when we check out in future!

I help a friend with her holiday lets and I’m always pleased to turn up and find that the guests have been nice enough to strip the beds. Saves me a job.

Happy we also had a weird AirBnB. We turned up and the place was basically an old peoples home I kid you not complete with awful decor saggy beds hideous bathrooms and ingrained smell of wee and cabbage. Our kids were crying at having to stay there. The woman must have had some sort of mental health issue and talked non stop telling us all sorts of personal irrelevant things about her daughters financial situation (bankrupt if interested). It was literally the worst place DH have ever stayed and we have travelled round India. We got up and left as fast as we could no way would we want to shower there. Never used Airbnb again no way. Weird awful experience.

If you have no luck contacting air bnb directly you could try tweeting them. They are really quick off the mark on Twitter. Any photos of the "evidence" will likely be time stamped if taken on iPhone etc and so obviously not you.

I think you need to be finding out more about this mysterious lady.

I've never used AirBnB and this puts me off.

Ive never used air bnb but regularly use self catering “cottage” rentals in the U.K. and France. I always clean, hoover and strip the beds. It’s not as if it takes very long unless you are dirty and messy during your stay. In fact in my last rental the booking terms specified that beds should be stripped and all linens placed in the bath.

I don’t strip beds in hotels though....

Somebody's AT IT OP, and it's not you or your family

Report them to aribnb. They might try to get money from you. I heard about people making false claims like this.

Who needs a holiday ruined by that crazy crap. Next time stay at a hotel!