Lush makes me so sad these days. I’m an old school Lush fan, and mourn old favourites such as Pineapple Grunt Soap, Potion lotion (omg!) and my favourite fragrance of all time, LadyBoy (from their B Never sister shop). However, I find it so so hard to justify shopping there.
First the staff started to really annoy me. Constantly hounded when you go in, as someone else mentioned. And if you’re a Lush fan you don’t need someone asking if you know how to use something every time you exhale. Its also a lot of fake niceness from very “woke” looking teens who only pause in talking about their selfies/latest social media posts, to give you the huge fake smile and reel off the badly rehearsed questions. Lush used to be genuine in their customer service. It used to be individual. Now it’s bullshit. And for the record, Lush, what about people with social anxieties or autism? Your staff are an absolute nightmare for people like that!
Second thing that pisses me off is the limited edition products. Xmas specials and the like we’re fine; they came back each year. But I’m talking the many products they like to list on their site as exclusive, you find they work for you/you fall in love with whatever unique smell, and then they withdraw them. Absolute nightmare when you have allergies and you’ve found something works for you.
Thirdly, the politics. Fuck off, Lush, you’re a shop. Why would you keep alienating customers? The kissing campaign was absolutely horrific and you’ve not answered that. Do you condone sexual assault on your staff? Apparently you do!
So yeah. I love your stuff, even though it’s stupidly overpriced now. I’m still nursing some older/last Xmas products. But I’m very much trying to find other places (no luck so far; most don’t seem to be as good for me personally) because you’ve turned into a really rubbish business.
Take heed: the women who fell for your shop when you started are getting pissed off. We are the ones with the spending power, not the students.