Mumsnet Logo
My feed

to access all these features


how many people get amazon prime by mistake

131 replies

LittleBookofCalm · 22/10/2018 07:09

it is wicked how easy it is to sign up.
and how hard it is to cancel!

OP posts:

Jenny17 · 22/10/2018 09:10

Amazon need to be investigated for the practices.

No other company spends so much effort trying to get customers to sign up to a service. Everytime an order is placed you have to actively try not to accidentally sign up.

Also there should be a confirmation before signup is complete rather than a one click button on selecting delivery option.


LittleBookofCalm · 22/10/2018 09:10

t's too easy and reckon a certain wedge of their profit is unintentional Prime memberships.


OP posts:

Saladd0dger · 22/10/2018 09:12

This happened to me. I didn’t notice for 3 years, until I was on holiday and my money had disappeared. Left me skint and took days for a refund once I’d complained.


Blarneybear · 22/10/2018 09:15

I am amazed at all these people who don't check their bank accounts. How can you have 7.99 taken to Amazon prime every month for THREE YEARS and not realise

I think I'd be too embarrassed to complain Grin


Mumtoboy123 · 22/10/2018 09:16

Contact customer services. As long as you havent used any of the bennefits theyre usually happy to refund. My neice managed to turn parental controls off on her tablet and then order amazon prime. I only realised when the bank texted me saying my balance was low and saw 79 pound had disappeared from my account. Amazon were very understanding


Juells · 22/10/2018 09:19


The technologically inept? It’s not that hard to pay attention to what you’re clicking on?


Honestly if you find amazon prime hard to cancel then you are possibly too stupid to be using the Internet.

What unpleasant posts. It's not hard to cancel, but over the course of the month's notice it's easy to buy something that's a Prime offer, without realising it, then you're back to the start of the process.


CluedoAddict · 22/10/2018 09:22

It's very very easy to cancel.


ravenmum · 22/10/2018 09:25

I'm very tech savvy but still managed to do it once :) It's when you go to pay and they have two big buttons to click on that look like one is signing up to prime and the other isn't. But actually they are both signing up to prime and you have to look really hard for the tiny link that skips past it.

But they immediately sent an email saying I'd signed up to prime (in the UK, useless to me in Germany), and I read my emails, so noticed. I was then able to unsubscribe immediately by clicking another button in my account, and no money was taken out. I've had worse experiences trying to unsubscribe from things.


MongerTruffle · 22/10/2018 09:26

Amazon is a business. Their job is to make money, so it wouldn’t be surprising if they did everything they could to make it difficult to cancel. However, if you can’t go into My Account > Prime Settings > Cancel, then you shouldn’t be trusted with the internet. Amazon (and Apple, for that matter) have amazing customer service.


NutElla5x · 22/10/2018 09:28

The thing I don't agree with is that these companies automatically renew your subscription when your year's up.There should be a reminder as it's so easy to forget to cancel.Does anyone know if Amazon will accept your cancellation if you're a bit late with it?


Lockheart · 22/10/2018 09:29

I’ve had prime on and off for several years.

It’s extremely easy to cancel.

Signing up for one of those free-trial-which-automatically-begins-charging-you-after-a-month services is a tactic used by numerous companies. It’s everywhere. Netflix, Apple, NowTV, gym memberships...

If you haven’t realised this by now, then realise it now! It’s not a dupe, it’s a loss leader selling technique which has been around for donkeys years.

What IS annoying is my home insurance still charging me every month despite my repeated ringing to cancel and them saying that it’s done - then hey presto, another month rolls around and they’ve charged me again.


MusterMark · 22/10/2018 09:31

I wouldn't call it a trick. But look at this screen. Clearly they are trying to funnel you into clicking the large "Try Prime FREE" button. The benefits (free delivery etc.) are shown in very large text. The opt out is small and written in a discouraging manner. The ongoing cost of Prime is written in very small text (albeit in bold). Also if you do click for the free trial, at least when I did it by mistake, there is no second confirmation screen asking you to accept what you just signed up to (£7.99 per month).

So it is very easy for someone in a hurry to click the large button thinking they have got free delivery and being unaware that they have signed up for an ongoing cost. Or just to click it by mistake.

I would imagine that Amazon are just within the bounds of legality here but this is an immoral way to sell a service.

how  many people get amazon prime by mistake

CoperCabana · 22/10/2018 09:31

To the poster who complained about paying for a Kindle Kids subscription, when you buy a Kindle Kids Edition, they bundle in the protective cover and the subscription to the apps, videos etc for a period of time, then you revert to paying monthly. It was all in the Ts and Cs on purchase. At least it was when I bought them a few years back.


MusterMark · 22/10/2018 09:32

@ravenmum is correct too that the yellow/blue button is deceptively designed to look like it could be two options, one signing up for Prime and the other continuing without it, whereas in fact it is a single button. I hadn't noticed that before.


OutPinked · 22/10/2018 09:34

I have forgotten to cancel a free trial with them twice and they were great about it, refunded me immediately when I contacted them.


SoupDragon · 22/10/2018 09:37

What is the "months notice"? I can't find anything.


MusterMark · 22/10/2018 09:39

The 30 day free trial/cancellation period.


tiggerkid · 22/10/2018 09:40

It's easy to sign up and it's pretty easy to cancel it too. There is no contract there and it can be cancelled without any hassle from your Amazon account. Autorenewal can also be stopped easily.


BuggerOffAndGoodDayToYou · 22/10/2018 09:41

I’ve never got it by accident. I did sign up to it on purpose when I got my fire stick though.


StayAChild · 22/10/2018 09:43

I've inadvertently joined twice and I consider myself tech savvy. They keep changing the methods for sucking you in. I agree with a pp, the 'continue without signing for prime' links are small and insignificant. It is easy enough to disable prime but I'm sure lots of customers don't even notice they have joined. I'm extra careful now, until their next sneaky prime sign up method.


SoupDragon · 22/10/2018 09:44

The 30 day free trial/cancellation period.

That's not a notice period. You can cancel the free trial right after you sign up and still get your free month.


Juells · 22/10/2018 09:46


What is the "months notice"? I can't find anything.

Not really a month's notice, I didn't explain it well. When you cancel, it looks as if you're still a Prime member, I think. But if you use any of the Prime perks over the next 30 days, you're assumed to want to continue as a Prime member. So...I cancelled, then I saw what seemed to be an offer of a free kindle book, downloaded it, and found I'd reactivated Prime.


LittleBookofCalm · 22/10/2018 09:46

looking to buy an alarm for dd away at university last night, every sodding clock was prime, i mistakenly joined prime (wine had been consumed), and in fact the email simply tells you you have joined!
i have cancelled my subscription today but i really wished there was an option to look for items that Are Not prime, as they were few and far between.
my dd has also joined prime in error, and does not know how to cancel, I will show her later
i dont think we are too stupid for the internet thanks

OP posts:

adaline · 22/10/2018 09:47

Do people not check their bank accounts? How do you not realise that Amazon is taking your money every month?


adaline · 22/10/2018 09:48

But items being Prime doesn't mean you can't buy them without joining Prime...

Please create an account

To comment on this thread you need to create a Mumsnet account.

Sign up to continue reading

Mumsnet's better when you're logged in. You can customise your experience and access way more features like messaging, watch and hide threads, voting and much more.

Already signed up?