SnipSnipMrBurgess · 22/10/2018 08:19
Who ever said the thing about hovering over the box with your cursor and that counting as a yes....
That is utter horse shit and not possible.
Also it's clearly outlined you are signing up for prime free trial or otherwise
And you get an email welcoming you to prime
And if you want to use the trial only, you can set to not renew or remind you 3 days before it is due to renew
Don't blame others for your own lack of awareness.
DerelictWreck · 22/10/2018 08:20
I did it and they refused to refund my money!! Had no idea I'd even signed up because of their tricks, rang up to Vance the next day when my items turned up too quickly and they refused to refund me as I had 'benefited'.
Amazon customer service is shit. Have also refused to deal with a kindle that broke due to a software update. Just go round and round in circles with scripted answers
Firesuit · 22/10/2018 08:23
What people who are saying it is easy to cancel don't get is that some people are morons when it comes to managing their money, and some businesses exploit that.
A family member has Prime because she failed to untick the box for a delivery several months ago. She keeps saying she must cancel it but somehow can't find the time/motivation to sit down and do it. She has derived literally no benefit from it in all the months she has been paying.
The same person, when something went wrong with a card payment into her ISA, phoned up her bank to sort it out, and when she came off the phone, her current account had been switched from one that was free to one that cost something like £15-£20 a month. She has for several years since been paying that every month for something she can get free. (None of the alleged benefits of the premium account are of any use to her.)
Now you can say that people shouldn't be morons, but saying that doesn't make it so.
planetclom · 22/10/2018 08:26
I think it is shocking how easy it is to order it and it does prey or the vulnerable, those who lack the motivation to go and cancel it and those who don't even notice it.
We saw it on our account 6 months after it was deducted but they did pay it back without argument.
Firesuit · 22/10/2018 08:28
It's hardly their fault if people click without reading.
If they know that user interface A means that statistically a proportion of people will hand over money for a service that they neither need nor want, and user intereface B means they won't, and choose to implement A, then it absolutely is their fault.
TheWitchsCatFromOuterSpace · 22/10/2018 08:31
I got caught out when they first brought prime in - it happened to a lot of people when they first brought it in, and there was a lot of bad publicity about it.
I think they have made it a lot clearer now, although it might be because I am always extra careful about it.
I think they shot themselves in the foot a bit because I would be very reluctant to take out prime now because of their dirty tricks.
Juells · 22/10/2018 08:31
Yup, joined by mistake. Then, IIRC, it takes a month's notice before it ends, and if you use Prime by mistake during that month you're back to the beginning. And of course you do!
Amazon Assistant really is very good, though, and will sort out problems. I foolishly downloaded a 'free book' during my one-month's-notice - wtf was I thinking? - but Assistant cancelled it. As pp have said, if you can join by one click, you should be able to cancel by one click.
Linked0ut · 22/10/2018 08:35
I was charged in dollars for amazon prime (from the US site) I never bought anything from amazon.com?tag=mumsnet&ascsubtag=mnforum-21 so I cannot work out how that happened, even accidentally. I had to battle to be refunded.
JellyBears · 22/10/2018 08:57
Ha both my uncle and my dad signed up accidentally. My dad kept it because he ordered lots of books and free and next day shipping was worth it for him.
My uncle cancelled and complained and they refunded hIm. I think you’ll find these company’s are decent if you bother to speak to them about the issue. He also got sent a free Alexa weirdly haha
NutElla5x · 22/10/2018 09:02
I've accidentally signed up two or three times,but have easily managed to cancel straight away.I have now paid for it as there was a special offer-a third off I think it was- and I'm a sucker for a bargain.I am now buying so much shit from there and think I am developing a shopping addiction.Help!
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