... to say that 'Lush' are an amazing shop?

[SupplychainNpton]

This morning, my DP took my DDs shopping for my birthday gifts.
The smallest is 6, and LOVES Lush. She insisted that I needed something from there so she could play around with the bath bombs.
DP apparently found a few things, and DD trotted over to look at the pretty things. She picked up a bath bomb, and inadvertently knocked the entire display over. Bath bombs rolling all over the place!

DD burst into tears, and was mortified.
The lovely assistant brought her a tissue, laughed and said it was very funny, and not to worry.
She then asked DD which was her favorite. She picked out a bubble bar. The assistant gift wrapped it, and gave it to her for free!

That was such a kind gesture, and my DD was over the moon.
Thank you Lush!

I had no problem with the police campaign,applaud Lush's stance on reducing plastic and as a family we're another Dream Cream fan.

I like their products and feel that they're an ethical company.

I find their prices outrageous and hard to justify, although know someone who supplies some of their ingredients and says they pay more for the best quality available.

I haven't been in since their police campaign. It was badly executed and there must be a million more deserving issues about which to raise awareness. I mean, how many women's lives have been marred by falling for an undercover policeman?

Reading the Mitherings from Morningside blog did it for me.
Lush don't care about their staff and I don't want my money to support political campaigns I disagree with.

RainySeptember
True.
I don't like the 'let us tell you what to think' style campaigns, but if they were going to do one then why not something that affects a reasonable number of their client base? Why not something on period poverty? Or domestic violence? Or eating disorders? Or something linked to their USP like reducing plastic pollution?
They could have done something like that, thought it through fully, looked at a coordinated programme of campaigning rather than going for likes and shock on social media. I'd still not be a fan of being lectured going shopping but i'd have some respect for what they we're trying to achieve.

Instead we got a clumsy campaign about a complex issue (that rightly needs highlighting) and trans bathbombs.

Period poverty campaign?

Lush undercover police campaign wasn't pro or against women but against corruption, unethical police practice and for supporting activism so not sure why period campaign should have more validity.
Surely sanpro companie could support this cause as let's say Tesco has food bank collections in each store and promising to top up donations given from shoppers? ( still not the best campaign imo, surely Tesco can afford to directly donate to local food banks).

@malificent
No plastic means v little given the amount of crap contained in the product

I don't shop in Lush any more. There are a lot of reasons. But it was reading about this campaign that made me stop going in. All the other things that have come out since have just made me realise what a horrible company they are. For example:

Use of child labour in the mica mines that supply Lush, amongst other companies. Lush had pledged to find alternatives but shockingly, nearly a decade after the use of child miners had become known to Lush, they hadn't found an alternative ingredient or withdrawn the affected products from their shelves.

And then of course there's the spy cops thing.
And the naked packaging thing.
And the "how to be a trans ally" thing.

Teensandfuture
My point was that whilst I don't like their campaigning style, if they were going to do it then why not pick campaigns that match their main demographic of shoppers instead of piggy backing on whatever happens to be trending at the time.

I still wouldn't be a fan of preachy advertising but i'd respect them more for a considered approach rather than a scattergun approach to whatever they think will get likes.

They treat women like crap and ran a fucking abysmal campaign against our police force, then refused to apologise for it.

Nope.

Why not something on period poverty?

But if they did that it would be all about 'menstruators' and "uterus havers', not women & girls.

Maisy
I don't think they piggybacking on issues trending at the time.
Matching main demographic would mean just supporting mainstream popular opinion and pleasing general public and that's what actions against period poverty and dv would be-it is widely spoken about issues already.
Belle
Not sure what they should be apologising for-the issue Lush raised is valid and Id rather live in the society where police admits their wrongdoings instead of getting terminally offended and demanding apology for highlighting malpractice.
Its like a mother that smacked their child getting offended over SS involvement: I was such a good mother all this years , caring and supporting my children but I smacked them once because I couldn't find another way for kids to listen.I should be seen as a good mother not child abuser..

Same as Korvalscat: no idea what the shop is like as the atomic strength pong beats me back whenever I try and go in.

I hate lush! Long before I became aware of their political stance during the clumsy anti police, not anti corruption, campaign my child used a bath bomb which left a sticky glittery residue in the bath, which could only be shifted by using harsh chemicals...

I don't think they piggybacking on issues trending at the time.
Matching main demographic would mean just supporting mainstream popular opinion and pleasing general public and that's what actions against period poverty and dv would be-it is widely spoken about issues already.

Well said Teens.

Maisy, i don't think campaign was a 'let us tell you what to think' style campaign. Or if it was, you could say that about any campaign, of course they're going to present their viewpoint, otherwise it wouldn't be a campaign.

"of course they're going to present their viewpoint, otherwise it wouldn't be a campaign."

Fair enough but it was phenomenally unpopular campaign. It raised awareness of something nobody cared about. A waste of time and resources, made them look like fools and lost them customers. I think they could have chosen wiser tbh.

Rainy
Not sure its fair to suggest it was a campaign nobody cared about.
Ive read on this issue well before Lush campaign and was outraged, I spent good few hours researching and reading few articles.
Im sure I wasn't the only one.

The products appear expensive.

My shampoo bar has lasted three months
My deodorant bar has lasted for about 5 months (and seems to have stopped underarm hair growth - double win!)

The butterball bathbomb is a real treat. Microfibre cloths remove any residue from the bath.

I love their products but they can fuck off. I don’t shop at places that don’t give a shit about women. Why businesses decide to get politics is beyond me. Just sell your soaps you idiots!

Teensandfuture
The BBC drama 'Undercover' did a better job of showing the issue of undercover cops running second lives much better than the Lush campaign in my opinion. It was a few years ago and didn't have the same shock horror instant likes appeal.
Lush reduced an important issue to cheap slogans in my opinion.

Having an issue with their campaign doesn't mean thinking that the police should be beyond questioning. It can mean that it's an issue that rightly needs highlighting but could be done without a sensationalist campaign making seemingly little attempt to highlight the historical nature of the issues.
Much as I dislike shops preaching to customers, i'd give them a bit more credit if it was 'here are window displays about plastic pollution and we use very little plastic'.
At the moment I wonder what new issue they're suddenly going to take a stance on to get likes, headlines and then wait a few months before theyve got another pet issue

That police campaign is making me give them my business, sorry not sorry!

I won’t shop there anymore. What I think of the police campaign isn’t the point, it’s the fact they used those women against their wishes that really sealed it for me.

That police campaign is making me give them my business, sorry not sorry!

Me too, and I'd not been in a store for years before that. The campaign was not about women "falling for an undercover police man", it was about women being manipulated into relationships based on lies and having their lives left in tatters - it was about abuse of power and abuse of women.

What I think of the police campaign isn’t the point, it’s the fact they used those women against their wishes that really sealed it for me.

Do you mean that the undercover police used those women against their wishes?

Because from what I've read, the women that are part of Police Spies Out of Lives campaign willingly joined forces with Lush for the campaign.

Lush actually encourage kids to play with the products. A lot of them are recommended from birth onwards,

Why on earth would a new-born baby need any “products” at all, unless it’s for medical reasons?

SuburbanRhonda
And not only that but now I've heard how many children are allowed to play with the products that actually puts me off anything that isn't in pots.
I don't want to wash myself with products that have had who knows how many grimy fingers all over them, been knocked on the floor etc.