... to say that 'Lush' are an amazing shop?

[SupplychainNpton]

This morning, my DP took my DDs shopping for my birthday gifts.
The smallest is 6, and LOVES Lush. She insisted that I needed something from there so she could play around with the bath bombs.
DP apparently found a few things, and DD trotted over to look at the pretty things. She picked up a bath bomb, and inadvertently knocked the entire display over. Bath bombs rolling all over the place!

DD burst into tears, and was mortified.
The lovely assistant brought her a tissue, laughed and said it was very funny, and not to worry.
She then asked DD which was her favorite. She picked out a bubble bar. The assistant gift wrapped it, and gave it to her for free!

That was such a kind gesture, and my DD was over the moon.
Thank you Lush!

Terrible terrible so call shop but really a political organisation. Did you see their adverts this year. Totally avoid this terrible place

Wasn’t the police campaign actually about undercover policemen who would get into relationships with women, but never tell them who they really were, so the women were falling in love and developing feelings for these officers but it was all based on lies? So all rather unethical?

I also cant enter due to head ache...helps with my feelings towards them

The staff are nice. Trying to minimise plastic use and their shampoo bars are brilliant. Wish cost would come down and everyone would use them instead of plastic containers time after time

And the campaign was saying, can’t these undercover police just keep it in their pants and not get involved with these women?

I used to be am avid fan of Lush but sadly they lost me too over their police campaign. I still let dd shop there though as see no reason to inflict my political views on her.

Can anyone recommend a good alternative to dream cream?

Staff are nice. Too good for the company. I know for a fact they are treated like sh*t.

The deep sleep shower jelly is amazing, it sends my 7 year to sleep and he does sleep better.

He loves going in and getting fussed over, he's got severe eczema and they always find something for him

The customer service is great. Their campaigns can be overly political though-just seems like a bad idea really, doesn't bother me personally.

@7togo. Yes but then they out a picture of a uniformed officer with the words paid to lie all over it.

What message does that send? Oh wait all cops are paid to lie and can't be trusted.

They didn't make the campaign clear at all, lumped all police together and then didn't even apologise.

They then deleted loads of negative reviews off their Facebook page, one day is was 15 million one star reviews, then it was 10 million and they even admitted to doing it.

I love lush and their police campaign hasn't stopped me shopping there. They've always been a political company and the 'spycops' scandal is outrageous and I commend them for speaking up.

One of my guinea-pigs tried to undermine their Non Animal Testing Policy by covering his face in Noire henna ( basically I was wearing henna , he stuck his nose under the clingfilm and even though we washed him , he was khaki for a while)

They did not give me free henna to compensate for my stress

But I still love Lush. Just not the limpet style in-yah-face staff.

That was a lovely gesture.
As you say, it is about the staff. I have been a Lush fan for over 20 years. I will not go in there now as their pr disaster 're police was very ill managed. It would have been a reasonably straightforward thing to resolve but their head office "team" refused to apologise and withdraw the campaign, leaving their staff to handle the fallout from customers. Shocking move. Very disappointed they would treat frontline staff with such dismissive behaviour.

Another ex-customer here, and I used to use them for everything.

Struggling to find a make up replacement, but the police campaign was so bad.

Their advertising campaign didn't attack policing, it attacked corruption.

So unless you think the two are inextricably linked such that tackling corruption would bring down the entirety of policing, I don't see why you wouldn't support weeding out corruption for the good of policing.

"Chemical free" soap? You mean like this C₁₇H₃₅COONa (also known as common soap...)

Chemistry and chemicals make up everything. Even 'natural' products.

Once saw their ‘charity’ of the year was bring back British rail, question if that is a charity and certainly don’t want my money going to their dubious political ideas.

Wasn’t the police campaign actually about undercover policemen who would get into relationships with women, but never tell them who they really were, so the women were falling in love and developing feelings for these officers but it was all based on lies? So all rather unethical?

This! And it brought a lot of attention to the deceipt and manipulation of often vulnerable women.

All companies are political. Whether it's choosing to hire on zero hour contracts, not pay tax in their company of operation, relocate manufacturing to low wage economies, donate to political parties, they all make political decisions.. At least Lush is transparent and honest about what the firm believes in. The police campaign could possibly have been clearer, and I believer their "by a trans ally" campaign is misinformed, but I do respect that they are vocal. And rather than sell out to a global business as per Body Shop and LOreal, the owners opted to transfer the shares in the company to a trust for the benefit of employees.

Pretty amazing shop. I agree OP.

I wasn't against the idea of the campaign.
I think I speak for many people here, that we think the spy cops scandal is horrible, and that it does need investigating.

However how does showing a uniformed officer relate to the spy cops campaign?
How does showing a uniformed officer with paid to lie all over it relate to the spy cops campaign?

Why delete the reviews? Why not apologise?

The shop assistant was lovely. The company itself is appalling. It does very questionable advertising campaigns, including one which alluded to the undercover police officer who had a relationship with someone he had under surveillance. What the hell does that have to do with toiletries? I never shop there any more because of their whole ethos.

Wasn’t the police campaign actually about undercover policemen who would get into relationships with women, but never tell them who they really were, so the women were falling in love and developing feelings for these officers but it was all based on lies? So all rather unethical?

Yes, the women who had been affected by this practice actually supported the campaign. It's not something made up- it does go on. It's weird for a soap-shop to campaign about it, but it helps nobody to pretend that the police are beyond reproach. The undercover stuff does happen.

I liked Dream Cream too.
How about: https://www.jasonnaturalcare.co.uk/wild-yam-cream?

Oh, and nobody is being U by picking me up on Shite grammar. I'm sorry.

My dc's were happy with a bottle of Matey. How times have changed.

I would never shop there again, they screwed up big time with that vile police bashing campaign, that gave the impression every officer was a liar, didn't apologise for that, just attempted to justify their actions, imo that makes them a shitty shop.

If you work for a PR company assessing the damage of that ill thought out campaign, it was seriously fucking damaging, nobody among my family or friends shops there now and it seems from this thread I am not alone

I wasn't aware of the police campaign, just did a google and I'm quite impressed by Lush's stance actually. It's not for police to condone undercover police officers to get into relations with unsuspecting women. This shit ruins lives. Women are not expendable commodities.

From the Guardian:

Supporters of the Lush campaign say the criticism and calls to boycott the chain backfired as the controversy has led to many more people hearing about the misconduct of the undercover units, including the deception of women into long-term relationships.

A woman known as “Alison”, who was deceived into a five-year intimate relationship by undercover officer Mark Jenner, said: “While I accept that those members of the public with no knowledge or understanding of the wrongdoing perpetrated by these units may have initially misread the central campaign image, I do not believe this is true of the home secretary.