Active discussions

Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Was I rude or the Morrison's delivery driver?

156 replies

Pyongyang · 30/08/2018 11:33

I know this is really small, and I’m happy to be told IABU but just genuinely wondering if I could have handled it different. So would really appreciate your opinions on this.

today I had my shopping delivered, I live on the first floor. She came up with the bags and I directed her to my kitchen, my kitchen is literally next to the front door, only a few steps away. As she walked towards my kitchen she huffed, rolled her eyes and said “alright” I thought maybe she was stressed or tired, so I offered to go down and help her with the bags, she refused. She came up a few times and didn’t speak to me and avoided eye contact.

When she came up the second or third time, I asked her if that was it and she said “yeah” on her way out. Didn’t even hand me the receipt or couldn’t be bothered to let me know they’re weren’t any more bags.

Just to correct, when delivery drivers come up with the trays I just take the bags myself while they go get the rest. When they just come up with the bags I just tell them to put them in the kitchen since it’s so close to the front door, or sometimes they will ask me where I want them.

So was I rude for directing her to the kitchen or was she just plain rude?

OP posts:
BigBlueBubble · 30/08/2018 11:34

You’ve paid for delivery. It’s their job to take it to the kitchen. Not everyone is capable of carrying boxes or bags (elderly, pregnant, disabled etc).

3stonedown · 30/08/2018 11:39

It is her job. I personally get them to leave them at the front door but that's more because I don't want them walking through the flat.

Awwlookatmybabyspider · 30/08/2018 11:45

Op. Read the post back and imagine someone else had written it. Hand on heart would you question who was in the right or wrong. I honestly don't think you'll get one person saying that you were rude.
Being a delivery person is not something id like to do but lugging heavy bags etc is part of the job. and you even offered to help her do "her" job.

I'd be having a long conversation with Morrisons,
I'd just say "I don't want to get her in to trouble and I certainly don't want her to lose her job, but Perhaps have word with her about her conduct, because to be perfectly honest her attitude was a disgrace. .

Original poster
Pyongyang · 30/08/2018 11:49

Its not just the bags, it's also avoiding eye contact and not talking to me. She made it so awkward

OP posts:
Ovaltine1 · 30/08/2018 11:49

She did what was expected of her, maybe not cheerfuly. It is a long, tough, thankless job. Just give her a break!

""I don't want to get her in to trouble and I certainly don't want her to lose her job, but..." Bollocks. If you don't want her in trouble, just don't complain.

Roussette · 30/08/2018 11:50

So she answered 'yeah' to being asked if she was OK. And left.

And for that she should be reported to Morrisons with a long conversation because her attitude was a disgrace????

Really?

It's a shitty job, you're on really really strict timescales, she was probably tired and didn't want to make conversation, do people really complain about things like this??

poppym12 · 30/08/2018 11:50

Interesting. I've used sainsburys delivery for years and not once has my shopping been left anywhere other than in the porch. The crates are stacked and I have to quickly unload them and dump everything in the hall. I used ocado last week and it couldn't have been more different. The delivery driver asked if I wanted him to take everything through to the kitchen and where he should put the bags.

Are they supposed to bring it in?

chaoscategorised · 30/08/2018 11:51

I would say you were BU, because I've never had a delivery driver bring my shopping all the way into the house for me - when I lived in a first floor flat Morrisons used to leave it at the front entry to the house and it was on me from there? So with that as my benchmark I'd have said airily directing her to your kitchen like her bringing them all the way to your flat door for you wasn't enough was a bit rude, hence her attitude? Like I said, I've no experience from anywhere I've lived of them bringing the shopping past the front door, they usually just hand me the bags and I'd carry them in myself, so I would already think they were going above and beyond in this scenario. Is it usual that they bring it into the flat for you where you live?

Roussette · 30/08/2018 11:51

She avoided eye contact. What a shocker! Good lord, I sometimes think I've landed in a parallel universe. Please please don't complain, that is a hideous thing to do.

Awwlookatmybabyspider · 30/08/2018 11:53

No one is forcing her to do the job and certainly not the op.
. I'm sure there are people on JSA who would happily do the job.

chaoscategorised · 30/08/2018 11:53

And agreed with other posters - complaining because a poorly-paid worker didn't shower you with social pleasantries, possibly causing her to get in trouble, is shitty. She delivered the goods, went above her role (I'd say) to take them all the way to your kitchen for you. She did her job.

Greyhorses · 30/08/2018 11:54

I wouldn’t ask them to put it anywhere other than the front doorstep to be honest Confused

Mugglemom · 30/08/2018 11:54

If you don't want her in trouble, just don't complain.

I'm sorry I just don't agree. I've had some awful customer service experiences since moving to the UK because too many people share this attitude. If something is not up to snuff, be it service, quality, or whatever, it's not going to get fixed or improve in the future by saying nothing.

I agree that it's a hard job and she was probably just having an off day, but that doesn't make the conduct acceptable.

Ovaltine1 · 30/08/2018 11:54

@Roussette I agree! It is almost like people are looking for any small sleight to come and post here for a moan.

Candymay · 30/08/2018 11:55

I always tip the delivery drivers. Ocado are fantastic but it seems not everyone tips.

Ovaltine1 · 30/08/2018 11:55

"'m sure there are people on JSA who would happily do the job."

That escalated quite quickly Grin

Original poster
Pyongyang · 30/08/2018 11:55

So it's ok to huff and puff and roll your eyes when you're being asked to bring the bags in? I'd rather her say no, then roll her eyes and make me feel like I'm being difficult and demanding.

OP posts:
Nicknacky · 30/08/2018 11:56

Are you thinking about complaining?!

multiplemum3 · 30/08/2018 11:56

I've never had a delivery driver take my shopping past the front door. If I had to make several trips upstairs whilst carrying heavy bags and you couldn't even carry them a couple feet into the kitchen, I probably wouldn't want to talk to you either. She didn't make eye contact with you? The horror.

TrashPanda · 30/08/2018 11:56

I live in a first floor flat with a lift. We get our deliveries from Tesco and they bring it up to the door on the trolley, I then ask them to take it into the kitchen straight down the hall but make it clear they can take the trolley in. I've had a couple be grumpy about it but it's never been refused.

CryingMessFFS · 30/08/2018 11:56

IMO bringing the bags upstairs is going above and beyond, she wasn’t all sunshine and rainbows but she wasn’t rude either. You got your bags delivered to the kitchen, so just forget about it.
When I lived in a flat I never expected the delivery drivers to bring everything upstairs and to my kitchen. I always asked them to leave it all inside the front door of the building. Now I’m in a house I take the bags from the doorstep and dump them in my hall.

DontCallMeCharlotte · 30/08/2018 11:58

Interesting. I've used sainsburys delivery for years and not once has my shopping been left anywhere other than in the porch. The crates are stacked and I have to quickly unload them and dump everything in the hall.

I use Sainsburys and, while that's what I do (because I don't want to waste their time), they always ask if I want it brought through to the kitchen.

MetalMidget · 30/08/2018 11:58

It sounds odd because most of our Morrisons drivers have been brilliant - they offer to bring it into the kitchen (which we decline, as it would involve going through our warzone of a lounge, with lego landmines), offer the fresh check, ask if we're OK with any substitutes, ask if we have any bags that need recycling, etc.

Nikephorus · 30/08/2018 11:58

Given that she had to bring them up to the first floor & make several trips I think you should have taken them off her at the door. It may be part of the service to put them where you want them but having to trek up stairs several times laden with shopping isn't the same as trotting up your front path. I can't say I blame her for rolling her eyes, though it wasn't professional. YWBU.

Roussette · 30/08/2018 11:58

I agree that it's a hard job and she was probably just having an off day, but that doesn't make the conduct acceptable

What conduct? She did her job. Was she supposed to have a laugh and a chat with the customer? I know someone who was a Tesco delivery driver and after hearing how tight the schedules were, and how exhausting it was, I am on the side of the driver.

As for JSA people being grateful for the job, and no one has made her do the job... I better not answer that. She did her job. She just wasn't a bundle of laughs. So what.

Please create an account

To comment on this thread you need to create a Mumsnet account.

Join Mumsnet Log In

This thread is closed and is no longer accepting replies. Click here to start a new thread.