Was I rude or the Morrison's delivery driver?

[Pyongyang]

I know this is really small, and I’m happy to be told IABU but just genuinely wondering if I could have handled it different. So would really appreciate your opinions on this.

today I had my shopping delivered, I live on the first floor. She came up with the bags and I directed her to my kitchen, my kitchen is literally next to the front door, only a few steps away. As she walked towards my kitchen she huffed, rolled her eyes and said “alright” I thought maybe she was stressed or tired, so I offered to go down and help her with the bags, she refused. She came up a few times and didn’t speak to me and avoided eye contact.

When she came up the second or third time, I asked her if that was it and she said “yeah” on her way out. Didn’t even hand me the receipt or couldn’t be bothered to let me know they’re weren’t any more bags.

Just to correct, when delivery drivers come up with the trays I just take the bags myself while they go get the rest. When they just come up with the bags I just tell them to put them in the kitchen since it’s so close to the front door, or sometimes they will ask me where I want them.

So was I rude for directing her to the kitchen or was she just plain rude?

She's a delivery person.

A smile & eye contact aren't included as part of the service.

YABU to feel offended. She did her job. That's all.

I guess it's also ok to just dump the last bags and try to walk out without so much of a word?

Yes.

She'd done your delivery, what were you expecting. I would be saying... thanks a lot, that's it then, have a good evening when you get to finish work.

When I get my delivery from Tesco I ask them to take it to the kitchen on the trolley as I said earlier. As I opt for no bags it would take longer to unload at the door as I've got a closer on it, so unless you hold it all the time it shuts. If they refused to bring it up in the lift, I would have to refuse the delivery. I've got small children who can't be left in the flat alone and if I had them with me I wouldn't be able to carry any shopping. It's the main reason I get shopping delivered.

I've just started using Morrisons, they've only just started delivering to my area, and the drivers seem very pleasant. I've hardly ever had any stroppy drivers, used Sainsburys over the years. They do usually ask where you would like the bags though, so presumably if you said the kitchen that would be just fine.

She was a bit off, maybe she was a bit stressed. I have had Morrisons delivery drivers, who have never been anything but polite and friendly. They have asked me where I would like my shopping, I tell them the hallway, and they keep asking "are you sure, I can put it in the kitchen, its no bother" type thing. I always insist the hall, as some of them are bottles and heavy items and I feel sorry for them carrying all my heavies into the kitchen.

Part of the cost of having your shopping delivered IS for the driver to bring it to your kitchen

Not unless it's in the t&cs it isn't.

I had food delivered and they would leave the crates at the door, I would hurl them out at Olympic speed, whilst they grabbed any other crates.

I wouldn't expect them to carry them to the kitchen?

From the Tesco website:

How do you deliver?
Our experienced drivers use vans designed to keep your groceries at the correct temperature for their whole journey. The driver brings the shopping to your door, where you'll be given a delivery note to sign. If you ask, the driver will also take the shopping into your kitchen

I have mine dropped at the door they often do offer to bring it in but i don't feel that necessary I can easily move them myself (though appreciate the comments that not everyone can). Also Morrisons never had a problem with attitude.

I see both sides being polite should be an expectation but i can also see delivering to flats with multiple trips upstairs would be a pain in the arse and you could have just had her drop at the door.

If you don't think you had good service OP then complain to Morrisons. The delivery person is paid to do a job. If they do it with bad grace then it reflects on the company they work for. Maybe she was having a bad day - you may be doing her a favour as complaint may be an opening for her manager to talk to her about problems sh may be having.

I used to do my DM's shopping online with Tesco - she lived 70+ miles away and was elderly. I used to type in the instructions for the delivery driver to a) allow plenty of time for her to answer the door and b) to deliver all the shopping into the kitchen at the back of the house. Never seemed to be a problem for them.

I have tesco deliveries. They always ask where I want the stuff - it's in crates not bags so they carry them into the kitchen. I didn't realise that was an issue. There's only 1 guy who asks where in the kitchen and then deliberately puts the the crates somewhere else and then smirks. He's a total wanker.

you may be doing her a favour as complaint may be an opening for her manager to talk to her about problems sh may be having

Or you may be doing her a massive disservice and a verbal warning too.

Let's hope she's not your daughter then.

Yes, I'm glad she's not, I'd hate for anyone to have to work with lazy, entitled twats who think they are due proper homage in addition to doing their job.

I thought they were meant to leave them at the door. At least that way there is no dispute should anything go missing from a person's home. The poor old tradesman or stranger in the house is always the first to blame if something disappears.

I think YABU to be honest and a bit lazy

YABU. She's a delivery person and she did her job.

Morrisons have gone paperless I had an email the other day so the reason you didn't get a receipt OP is that they are no longer printing them. Around here Morrisons offer the best delivery service tbh. I ask them to leave shopping at the door but some do offer to take it into the kitchen.

I would ask Op too, how much smiling, asking the driver how her day was, offering help, chatting politely and giving thanks that she did.

All this 'it is their job' allows customers to develop a sense that politeness and courtesy is a paid for service and unless you are being paid you don't have to offer it. Lots of people don't say 'thank you' to shop assistants, cleaners, other workers doing general tasks and if picked up on it say 'but it's their job'.

Usually if the customer is polite and friendly, it helps even a dis-spirited worker to feel slightly better. An earlier poster on here said that as a delivery driver, being really friendly and helpful helps things along too - it is true - friendliness and courtesy from anyone smooths a situation - and if someone else is a bit frosty, whether customer or employee we can smooth the situation by not responding with equal frostiness but politeness and friendliness - no need for in depth chat, but simply smiling, asking how their day is going, sympathising about stairs, traffic, weather etc and giving warm thanks at the end, all help......and are the signs of human interaction - which after all, is what this has involved in it, as well as groceries. We all need to play our part in positive human interactions and part if this is spotting that someone might be having a hit of a hard day and struggling and rather than kicking them or responding in a way to make it worse, perhaps being willing to say something or do something to help, or simply cut them a bit of slack - 'you look tired, it's a long way up those stairs, I bet you can't wait to get home'.

Totally agree chocolate. I've had Amazon deliveries at 9pm and said to them I hope they haven't got too many more deliveries, and hope they can finish soon etc. It's all about human interraction to me. You can't treat people doing menial work like they're some sort of sub species

Morrisons have gone paperless I had an email the other day so the reason you didn't get a receipt OP is that they are no longer printing them. Around here Morrisons offer the best delivery service tbh. I ask them to leave shopping at the door but some do offer to take it into the kitchen.

Maybe where you live they've already gone paperless, but today in London I got my receipt in the bag and they will go paperless on the 4th September.

So your receipt was in the bag. What is the issue with the receipt then?

i remember the drivers were so excited to deliver to us because the shop changed delivery areas and it meant they now had houses.as before they had the high rise flats.and I suddenly thought god they used to have to go up and down all the high rise flats.what a job.

@ChocolateWombat how could I have spoken to her? Asking how her day was etc when she's huffing and puffing, rolling her eyes and ignoring me? She was so quick to leave, I just quickly thanked her that's it.

Unless you are disabled in some way I think it’s Unreasonable and honestly a bit lazy to expect the delivery driver to put your bags in the kitchen as you stood in the doorway watching.

I also think is really unreasonable to expect them to delivery anywhere than the main front door of your flats.

If I had walked up a flight of stairs with shopping, then get asked to go put the shopping in the kitchen while the customer just stands there watching, whether it’s my job or not, I might feel a bit pissy. If the driver had to do the stairs more than once then I think you are even more unreasonable.

I’m another who only ever has online shopping delivered to the front door - I’d never expect someone to be up and down stairs with it OR take it to the kitchen.
Would you ask the Postman or Parcel Delivery driver to go through and put them on the living room table for you?

What is the issue with the receipt then?
The delivery person didn't present it with a beaming smile, a cheery hello and a bouquet of flowers while curtsying and tugging her forelock