To complain about rude shop worker

[tvhearts]

Just had the most horrendous experience in a supermarket queues were horrendous and when I got to the front of my queue the til jammed so had to do it all over again 😩 tbf I was quite annoyed but basically got the response 'well it's not my fault the till jammed what do you want me to do?!' I mulled it over on the way home and phoned the store to say I was really unhappy with how I'd been treated -- it was the woman who served me 🤦‍♀ she said 'well you were rude to me too, if you've got a problem take it further' ahh feel so annoyed!!

Take a deep breath and move on or would IBU to actually take it further not even sure what id be.expecting if I did?

I worked in a supermarket for 3 years and would never have spoken to a customer like that!

The woman who served you also answered the phone in the supermarket? How tiny is the supermarket?

What exactly did you say to the cashier to prompt her response?

She sounds rude. If the till had jammed they should have arranged for someone else to serve you rather than having you queue up again.

Something similar happened to me a few years ago - there was a problem with the till or something and the woman working on it was quite grumpy with me when I said I didn't want to queue up again. I just said I'd leave the items then and walked out (there were only 3 or 4).

They can't help technology failing, they CAN help how they deal with it.

But move on, life is too short and they get paid buttons and have to deal with rude people (not saying you were but they deal with entitled rude people every day).

Horrendous experience?! She didn’t pee over your shopping!

And yes, it wasn’t her fault.

I think you should get over it and move on. There are far worse things to deal with than that. And it doesn't sound as though you were all that polite yourself under the circumstances.

Do it- I reported an attitude filled woman who served me the other day in Sainsbury’s. Usually they are all lovely but this one threw my food at me and was generally rude, really pissed me off after. When I complained they said they had a complaint before about her and would tell her manager. I hate bad service and if you don’t like your job enough to be courteous, don’t do it.

Haha @nicknacky just an expression, just horrible and stressful don't take it so literally xx

It’s not just an expression at all. You have used it to describe a shopping trip.

So what did you say to her and be honest!

I wouldn't say I was rude, more stressed - but I guess her take on it would be a little different fair enough if they have technology problems it isn't their fault but it's not mine either

YBU.

It wasn't her fault and reading between the lines, her reaction suggests you were rude to her first.

There was 0 blame in this.

It wasn't her fault the till messed up and it wasn't your fault but maybe you should have been a bit more understanding??

So you were both at fault then. Just because you are stressed doesn’t mean she deserves the brunt of that and quite right she responded. She was probably stressed too.

Her reaction was rude, but you don't say how you spoke to her.
I've worked retail for years and do try to stay polite and apologetic when issues arise. I wouldn't have spoken to you in that manner but it's tough to stay polite after your 10th snippy customer.

Also curious as to how she answered the phone unless it was a small store.

Well ok @nicknacky maybe I should say it's a word I maybe overuse or something I meant it in more of a sarcastic way - obviously it is not life or death haha just stressful, stressful is a better word

My till jammed today, apologized profusely and took my customers with me to another till so they didn't have to queue again. Its not hard that said we've just had a new system and its happening all the time, we have four till staff off sick with stress because of how often the tills go down and they were being shouted at all day. She shouldn't have behaved like that, but I hope she's an arsehole and not on the verge of a breakdown.

What solution did you want the cashier to offer?

tbf I was quite annoyed but basically got the response 'well it's not my fault the till jammed what do you want me to do?!'

What did you say?

Oh god can't remember exactly but it was along the lines of 'this is getting ridiculous now, do you think you could help me? ' (had twins with me killing each other in the trolley!) Already unloaded it once onto the conveyor belt to put it back in the trolley and do the same again else where was just really annoying and don't need the arsey attitude as well yes I know first world problems and all that... Still Annoying tho xx

You kinda seem to skirt around the fact that you were probably a bit rude as well- you’ve described the scenario slightly dramatically- using the word horrendous several times because you went shopping at a busy time of day. Then the till fecks up. You were understandably annoyed- and she reacted. I really don’t see a need in this scenario to continue. You both snapped a bit. I’d say leave it. Is it worth a formal reprimand, screwing up her already busy and over busy day because you both snarked at each other?

@SD1978 You are probably right tbf,

So you were potentially rude to her about something that wasnt her fault,and then you rang uo the store to complain?

well it's not my fault the till jammed what do you want me to do?!'
reasonable enough answer, what exactly did you expect the poor cashier to do?

They are treated like shit by most customers anyway, and you can picture this one quite flustered because of the till problem. Completely unreasonable to complain, you were already unreasonable to call them. How did you manage to speak to the very same person is anyone's guess.

Think I'm just going to have a cup of tea and chill out now I've had my rant haha

So you said (snapped!) it’s ridiculous and she said (rightly) it’s not her fault.

And you asked her to help and she asked what she could do. Did you tell her what you wanted her to help with?

the thing it is wasn't her fault I'm sure she was rather the till was working aswell. But I would have apologised but said unfortunately we have to move as the till isn't working and I'm unable to fix it ECT. I think you maybe over reacted a bit as sounds like you where quiet annoyed about it and It was just one of those things that happens like a lift breaks, a train has to stop as a branch fell on the line ect sometimes things just happen that is no one fault