To complain about rude shop worker

[tvhearts]

Just had the most horrendous experience in a supermarket queues were horrendous and when I got to the front of my queue the til jammed so had to do it all over again 😩 tbf I was quite annoyed but basically got the response 'well it's not my fault the till jammed what do you want me to do?!' I mulled it over on the way home and phoned the store to say I was really unhappy with how I'd been treated -- it was the woman who served me 🤦‍♀ she said 'well you were rude to me too, if you've got a problem take it further' ahh feel so annoyed!!

Take a deep breath and move on or would IBU to actually take it further not even sure what id be.expecting if I did?

I worked in a supermarket for 3 years and would never have spoken to a customer like that!

It's not "slow service" if there's a genuine technical issue outside of the worker's control.

Slow service is her having a yarn to a coworker and ignoring the customer, or deliberately slowing down because she knows her break is next so she wants this to end up being her last customer. A till breaking down is not "slow service", it's unfortunate but it's not the fault of the retail worker. And while I think she should apologize, I mean that in the sense of "I'm sorry you're vexed, this is vexing" not "I'm sorry I've done something that vexed you". Because the retail worker didn't do this.

Stop taking your moods out on retail staff and perhaps you won't get such rubbish service.

You don’t get to be an ass and treat people rudely and expect nothing back but sweetness just because they are a retail worker. They’re not robots whose sole existence is to please you, they are human beings with feelings trying hard to make a living. Clearly the worker wasn’t at fault here. Why weren’t you more understanding or at least civil about the matter, instead of being rude and moody? You sound like another of society’s idiots, and you brought this on yourself. Just drop it and get on with something more important in your life.

I have read that you are now hiding this thread but just in case you come back to it = you both sound stressed (and you sound a little dramatic) so let it go and do NOT complain about anyone until you have had a chance to cool down and think about the situation in a calm and reasonable manner.
You were unreasonable to telephone a complaint when you were rude in the first place.