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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To complain about rude shop worker

103 replies

tvhearts · 20/06/2018 17:36

Just had the most horrendous experience in a supermarket queues were horrendous and when I got to the front of my queue the til jammed so had to do it all over again 😩 tbf I was quite annoyed but basically got the response 'well it's not my fault the till jammed what do you want me to do?!' I mulled it over on the way home and phoned the store to say I was really unhappy with how I'd been treated -- it was the woman who served me 🤦‍♀ she said 'well you were rude to me too, if you've got a problem take it further' ahh feel so annoyed!!

Take a deep breath and move on or would IBU to actually take it further not even sure what id be.expecting if I did?

I worked in a supermarket for 3 years and would never have spoken to a customer like that!

OP posts:
Benandhollysmum · 20/06/2018 18:30

WHY should she put up with cheek? She should of just left all the shopping at the till and just walked away..manners cost nothing and it would have saved her being spoken to cheeky again by the same person.

SimonBridges · 20/06/2018 18:30

I’m guessing a manager might be on the till in a small convince store. Why would they not be if it was so busy?
Would the manager really just sit in the back room and watch the queue pile up?

FatCow2018 · 20/06/2018 18:31

Seriously, get a fucking grip. She did nothing wrong, and not only were you rude to her you put the boot in by calling to complain Shock We've all been there with squabbling babies/toddlers in the trolley but that doesnt make it ok to take your annoyance out on the staff just doing their job!
Are you always this dramatic?!

AhWeCanDanceIfWeWantTo · 20/06/2018 18:33

But did she snap and fart?

😂😂😂

I truly hope so!

Original poster
tvhearts · 20/06/2018 18:34

@whatshallidonowpeople that's a bit harsh they're only 10 months old

OP posts:
Original poster
tvhearts · 20/06/2018 18:35

@fatcow2018 you don't need to be rude, I was asking aibu and I'm getting the idea that I probably am..

OP posts:
Nicknacky · 20/06/2018 18:36

ben She responded to the op’s rudeness. Yes she wasn’t as polite as she could have been but that’s all she said. Like I said the op would have been only causing herself hassle if she walked out. The staff don’t give a shit if they have to put the items back.

Tinkofhousepan · 20/06/2018 18:40

YABU, dealing with the general public is stressful enough anyway, without technical fuck ups and people talking to you like you’re beneath them. Learn some manners and get some composure. Awful that you tried to get the girl in shit when realistically it wasn’t her fault that the till wasn’t working and it definitely wasn’t her fault that you were having a ‘horrendous’ day!!

RedRedBluee · 20/06/2018 18:43

You both sound rude tbh. You can’t just be rude to a shop worker who is just doing their job and expect them to take it because they are just a shop worker.
I don’t understand what you thought getting angry with her would achieve? She wasn’t doing it for fun, she was probably just as annoyed about it as you were.

faithinthesound · 20/06/2018 18:45

The twins in the cart and your own rubbish day was a bit of a drip feed wasn't it? We only got that once people came out almost unanimously to tell you you were BU. I see now that you're backtracking and saying you think you need to move on. Good. I work in retail and if I had a nickel for every time a customer tried to make their problems my problems, then acted surprised when their human cashier reacted in a human manner, I'd never have to work another register again.

I don't know if you've genuinely seen the error in what you did, calling up for this petulant nonsense, or if you're just saying that to get a better reception on this thread (I want to give you the benefit of the doubt though) but for the love of god pull your head in in future. You people (the public) want us (retail staff) to behave like saints just because we're on the clock when we're constantly being dumped on. Why are we any less entitled to our feelings than you are? We don't suddenly become less human just because we're standing on the wrong side of the counter.

Original poster
tvhearts · 20/06/2018 18:52

@faithinthesound it wasn't a drip feed I just didn't mention that at first as its not relevant the woman being rude to me was what this post was about

yes I've calmed down and that along with the replies have made me seen taking it further would be silly, she really was unpleasant hence me getting worked up enough to post this but the majority or replies seem hell bent on trying to imply im a bitch I'm really not

OP posts:
Original poster
tvhearts · 20/06/2018 18:58

@iceweasel yes I had to pack it all up and join the back of another queue

OP posts:
Lizzie48 · 20/06/2018 19:03

I've been frustrated in the past, especially when I've been shopping with my 2 DDs, it's stressful with little ones. But I've always been able to see that I was being unreasonable and would never have dreamt of making a complaint or posting a thread on here.

Original poster
tvhearts · 20/06/2018 19:03

@faithinthesound I don't expect people in retail to 'behave like saints' but how she spoke to me was really quite bad, it's not nice to speak to others like that whatever job you do everyone seems to be digging about how I must have been awful to her, i.e worse than I'm making out i really wasn't rude I was flustered and stressed yet all giving this other lady the benefit of the doubt

OP posts:
Nicknacky · 20/06/2018 19:05

Oh get a grip, it wasn't quite bad at all. She spoke to you in the same way you spoke to her except you expect her to just take your rudeness.

Bombardier25966 · 20/06/2018 19:06

I'm thinking you should be the one calling to apologise.

Honestly, you were rude. You'd had a bad day and now is the time to acknowledge you unintentionally took it out on this lady, and act accordingly.

I used to work in retail too. Some customers were lovely, some far from.

Original poster
tvhearts · 20/06/2018 19:08

@nicknacky how do you know that you weren't even there?! I'm hiding this thread now i get the jist you all think I'm a knob and the responses are becoming more irritating than the shopping trip 😂😂

OP posts:
AhWeCanDanceIfWeWantTo · 20/06/2018 19:09

how she spoke to me was really quite bad

“well it's not my fault the till jammed what do you want me to do?”

Seriously? Unless she said something else other than what you’ve posted then you really need to catch yourself on. It was not really bad. She answered you with a tone because you spoke to her with a tone. If you can’t take it, don’t dish it out!

Nicknacky · 20/06/2018 19:12

Because you described it to us.......

LemonysSnicket · 20/06/2018 19:12

Well, it wasn't her fault, were you being a cock?

Lizzie48 · 20/06/2018 19:12

So now you're flouncing? What a surprise. If this is more irritating than the shopping trip, then it does look like you were the one in the wrong. Hmm

ilovesooty · 20/06/2018 19:16

Oh well
At least if you hide the thread you don't have to reflect on your part in all this (haha)

MyUsername200 · 20/06/2018 19:23

'Would the manager really just sit in the back room and watch the queue pile up?'

In one of my previous retail jobs my manager would do just that.
Many a time I'd go out the back and notice her sat in the office with a cup of tea on Facebook whilst the rest of us would be running about like mad getting shouted at by customers left right and centre.
I don't miss that job at all

As for the OP I honestly don't think it's worth getting upset about. Till problems always cause havoc and it is really not the sale assistant's fault.

CoughLaughFart · 20/06/2018 19:24

Some of these responses are ridiculous. This isn’t a friend the OP had an argument with. It’s a business transaction. The shop assistant has a job and a big part of that job is being civil to customers, even if they’re not queuing up to tell you how marvellous you are.

People saying the OP should have calmed down by the time she got home and therefore shouldn’t have called to complain - why doesn’t that cut both ways? Why hadn’t the assistant calmed down instead of throwing her toys out of the pram because the OP was ‘rude’?

Nicknacky · 20/06/2018 19:26

And the shop assistant probably kicked herself with what she said. It happens, we are all human.

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