To complain about rude shop worker

[tvhearts]

Just had the most horrendous experience in a supermarket queues were horrendous and when I got to the front of my queue the til jammed so had to do it all over again 😩 tbf I was quite annoyed but basically got the response 'well it's not my fault the till jammed what do you want me to do?!' I mulled it over on the way home and phoned the store to say I was really unhappy with how I'd been treated -- it was the woman who served me 🤦‍♀ she said 'well you were rude to me too, if you've got a problem take it further' ahh feel so annoyed!!

Take a deep breath and move on or would IBU to actually take it further not even sure what id be.expecting if I did?

I worked in a supermarket for 3 years and would never have spoken to a customer like that!

You were rude, she was rude. Wasn't her fault, wasn't your fault. You had a bad day, she had a bad day. Difference is, if you complain about her, she will get repremanded. If she complains about you, nothing happens.

Be canny, let it go.

A couple of other things happened during the shopping trip (the horrendous experience part) which is what kinda made this arsey woman the straw that broke the camels back

I mean, it genuinely wasn’t her fault. I’m sure the till was fine with her previous customer, if she anticipated it was on the brink of jamming she would have just served you at another till and not wasted your/her time to begin with surely? I don’t think she’d make you queue again but rather take you over to another till and immediately serve you too.

I’m sure it was very inconvenient that your shop had to be rescanned, especially if was a large shop. I assure you that no matter how annoying and long the queues are for you, it’s worse for retail staff. It’s actually quite stressful as you’ll have irate and unhappy customers taking it out on you, when in reality it’s probably because you’re understaffed and have bad management organisation; now you feel pressured to completely rush your job to make up for the customer’s wait. When something like this happens, it’s the icing on the cake for stress - a genuine ‘ffs, the last thing I wanted to happen’ moment.

As someone that used to work in retail, surely you can relate? Or was your store small and not paticularly busy? I used to work in a large flagship at Westfield London so you can imagine how hectic it would get (especially as our air con was broken!).

So you snap at the cashier, she replied and you decide that her speaking to you like that is horrendous so you decide to make things worse by phoning to complain about her?!

It’s not her fault you took twins shopping with you.

Fuck I’m glad I don’t work in retail anymore. The public is nuts.

@lhastingsmua no I worked in a large city centre Sainsbury's store so very busy but there is simply no way I would have spoken to someone like that, my boss would have killed me!

This is a small store which was busy but still think her speaking to me like that is bad but think it is best to move on, like I said I know nothing will really come of it but doesn't mean I don't feel pissed off xx

@nicknacky it was obviously a bit worse than that for me to be getting worked up about it.

In a perfect world, the cashier would have apologised (on behalf of the shop she represents) for the till jamming, rather than pointing out it wasn't her fault - this is true, but it makes no difference to the inconvenience the customer is experiencing.

Asking what you wanted her to do was reasonable - from your earlier post, it sounds as though the only option was to move to a different till, which she was already doing.

However, we don't live in a perfect world. If she's having to cover the phones as well as staff a till she's probably extremely stressed - then her till breaks, then customers start being cross with her ... aargh! In the scheme of things, this was a minor issue, so try to relax and move on.

AhWeCanDanceIfWeWantTo But did she snap and fart?

Just to confirm she answered the phone when I asked to speak to a manager and so she must be supervisor/manager

You had a bad day and took it out on the checkout operator. And then, incredibly, you were still angry enough to call to complain when you got home.

I can see why you were at the end of your tether, but please learn some stress managment techiques to avoid this happening again.

It's not on to take your stress out on any random person that you come across.

Fair enough. If you do want to complain, I would just complain about the lack of staff and mention the amount of time you had to wait, then the inconvenience of getting everything rescanned when more cashiers would have alleviated the entire bad experience.

Sometimes management think they can get away with placing the bare minimum amount of staff on the rota to save staffing costs, even though situations like this will occur when customers have a ridiculously long wait times and staff get stressed. If someone on the outside lets them know that they are understaffed; they’ll probably take that opinion into consideration over their staff’s.

I couldn’t bring myself to jeopardise someone’s job over this :(

Teach your children to behave, stop being rude to people and stop exaggerating "horrendous" experiences

A couple of other things happened during the shopping trip (the horrendous experience part) which is what kinda made this arsey woman the straw that broke the camels back
But how was this her fault?

Honestly it sounds like you were both just pissed off at the situation. I’d leave it

Unless you swore at the woman she has no right being rude to a customer, it’s not like for like. All she had to do was apologise for the inconvenice.

In the nicest way you need to move on.
Yes it wasn’t ideal, it sounds like you were both as rude as each other to be fair, but that is it.
No one has died, been hurt or left scarred.
A woman at a till was a bit rude. That is it.
Go home and moan to your DH for a bit but to go home and call the store? It’s not like she said ‘fuck you bitch, go somewhere else’.

Can't believe you rang the store to complain!

Not quite understanding. Did she move you to an empty till or did you have to go to the back of a queue for a different till?

I wouldn't expect any special treatment in the first scenario, she would have to set the new till up, and by then there should have been enough of your shopping on the belt for her to start scanning while you continued to unload, so helping you would have slowed things down for everyone. Second scenario if there were no empty tills and you had to join a queue I would expect an apology and assistance to unload if you were struggling.

You were rude to the woman first, so I would not have complained.

You were both quite rude. She should have kept her cool & changed till if possible but I doubt she appreciated your remarks. I certainly wouldn't have served you with a smile after that. If there's a reason she couldn't change till, you won't have helped matters - but I'm surprised she couldn't do more to help you wrt to tills. I think she could have handled the phone call better, although would you actually have accepted the apology?

Having been retail staff though, calling HO/Area/Customer Service ASAP from your shop and telling them you had a barrell of crazy in store, poor cashier doing her best etc usually gets them on side before furiously frothing of Tunbridge Wells sticks her oar in. I've picked up the phone to a customer complaining about me! I'd unintentionally given a wrong piece of info (slipper size availability in store) and she rang up. She didn't recognise my voice though so I just apologised "on behalf of store", blamed the new xmas temps and promised to tell the manager. Of course I bloody didn't!!!

Get over yourself. What sad little lives some people must lead.

Should of just walked out and left your shopping there..went elsewhere to shop..

A manager was on the till? Why? Is this real? If so YABU (haha)

What’s the point in walking out just because of a technical glitch? Esp when you have twins and are stressed to the max. Cutting off your nose to spite your face as the only person that inconviences is the op!

The managers are in the till in the Aldi I go to. I’ve seen him stack shelves and sweep up. Think that’s normal in some stores.