To complain about rude shop worker

[tvhearts]

Just had the most horrendous experience in a supermarket queues were horrendous and when I got to the front of my queue the til jammed so had to do it all over again 😩 tbf I was quite annoyed but basically got the response 'well it's not my fault the till jammed what do you want me to do?!' I mulled it over on the way home and phoned the store to say I was really unhappy with how I'd been treated -- it was the woman who served me 🤦‍♀ she said 'well you were rude to me too, if you've got a problem take it further' ahh feel so annoyed!!

Take a deep breath and move on or would IBU to actually take it further not even sure what id be.expecting if I did?

I worked in a supermarket for 3 years and would never have spoken to a customer like that!

It wouldn't be something I would bother to call and complain about - hopefully you made your day a bit better. She might even have got a jolly good bollocking too so you might feel even happier.

You some very sad mudder if this shit makes you happy.

Many moons ago in my first job I would refuse to serve people who were snappy with me. I would get up without a word and walk away. I locked my screen so no-one else could serve them from my till. Very often they would say “get me your manager” and I would gleefully respond “oh, don’t worry, I will”. I usually got an apology.

So, after a bit of drip feeding, what really happened was that your kids were having a kick off, you were pissed off and took it out on the misfortunate shop assistant because her till jammed.

Then, as if that wasn't enough, you rang the shop afterwards to complain about her when you were the one who had been rude in the first place.

If she loses her job over this OP will you be happy then?

YANBU. There are too many people with impeccable manners who can't get jobs for
public workers to display that behaviour towards their customers. I wonder how many of pulling the faces basically telling you to suck it up would put up with it in the cold light of day.
She instructed that if you have a problem report her. Her words no one else's

So you used her as your punching bag and she bit back?

Good.

She’s a customer service worker, not a sponge for your frustration.

Her ‘punching bag’? Christ. The OP complained about slow service. You’re massively over-dramatising.

Am I the only person who thinks it’s absiluteky hilarious that the ‘rude’ employee answered the phone to OP, and pretty much told her to do one. Amazing, fair play OP You must have felt like a right twat

Meh, am I horrendously over-dramatising, would you say...?

BellyDancer124, no it’s amazing! Op had to complain to Mumsnet because nobody in RL would give her the validation she needed after her wee tantrum!!

Is that some lame attempt to insinuate I’m the OP in disguise? Check my posting history.

Who has implied you are the op sock puppeting?

Awk coughlaughfart, it was just a reference to the over dramatic tone of the whole thread. Don’t be so prickly, it’s just a silly thread about a bad mannered mum and a quick witted checkout operator!

What a fuss about nothing.

I imagine she'd had at least 5-10 people snap at her too and snapped back at you.
I really can't believe you phoned the store to complain, honestly.
It's like people see retail workers as robots that must be polite and nice at all costs even when you're snapping at them!

If she loses her job over this OP will you be happy then?

I’m confused. I thought the shop assistant had done nothing wrong? Why is she now goi to be sacked outright, with no investigation, no procedure, no warning?

Well thankfully the employee actually took the phone call when the OP made her mean spirited complaint.

Her reply was rude but she was probably just as fed up as you were. I'd let it goa

I am not surprised you were pissed off. You did your shopping and waited in a long queue, took shopp8ng out of basket, put it through the till, then had to put it back in basket and had to join another queue? Fuck that!

People that work in retail are actual people too... treat retail staff the way you would like to be treated.
I've managed and worked many a retail managenent/front of house/bar/ cafe owner etc... job and I wouldn't for one second let someone off for being pissy to me or my staff.
Customer is absolutely NOT always right. You don't get to speak or treat people badly just because 'you're a customer' and expect retail staff to bend over backwards.
Be respectful and you are treated respectfully.

Same as every other avenue of life.

Haven’t read past the first page but I don’t think YABU. She was rude when she didn’t have to be, even if she thought yoh was rude she shouldn’t have replied like that and then been rude to you again on the phone. I’d complain. She could’ve just apologised for the wait (even though it wasn’t her fault) and served you quitely, she was out of order to snap at you like that.

An apology is never enough for some people though. I've experienced many a till crash and despite even the most profuse apology ( for something completely out side of anyone's control) there are still those that will tut, and huff, and mutter about something being "ridiculous" and start getting more vocal and impatient by the second. Heaven forbid they might have to wait an extra two minutes.

Actually what should have happened is 'I am terribly sorry but the till appears to be broken. I will need to move you onto the other till. Would you like to look after the children while I load your trolley and take it round for you?' Followed by the cashier loading the trolley, taking it to the next till and unloading it for you. Whilst apologising again for the inconvenience. However, because some retailers don't adequately train their staff in what customer service actually means, what happened to the OP is the reality. If you have a choice, shop in more upmarket shops. Unfortunately what that means is the poor(er) get shit service, whilst those who go to m n s and Waitrose get a better experience (but not always). Complain to the shop that they don't train their staff in what customer service means, but don't complain about the staff member who probably knows no better for the aforesaid reasons.

Ha!!! Jonb I almost clutched my pearls and loosened my golden corset at the thought of packing ones own trolley whilst looking after the children ... what a horrendous thought

I've entered your horrendous experience into the National Hurt Feelings database, OP.

To be fair OP you spoke to her like shit first. Poor sod was flustered probably had people grumping at her and perhaps you were the straw that broke the camel's back for her. Telling her "this is ridiculous" technology is crap at the best of times. She was probably trying to get the till to work. Stop skirting around the issue that you weren't in the wrong. Just for saying it's ridiculous maybe next time you should be more sympathetic to the issue that technology fails and it isn't the cashiers fault.