Cheeseislife - the staff should have responded when the mother tried to get help. They could have given her a ready made bottle or taken her to the kitchen and showed her how to make a bottle with minimal words used.
We don't know if she was trying to breastfeed, but a midwife could have observed her trying, again with no words and seen if the baby was latching on properly. They could have weighed the baby before and after a feed, checked if he had wet nappies.
No where does it say she refused to give a bottle or to let her baby be tube fed, she quite simply was ignored.