@simmershimmerandshine I don't think he should be congratulated for it, but having to write a letter of apology is OTT. I can't stand this mindset that a tiny minority of older people have that they can be as unpleasant as they like and then when someone is rude back they pearl clutch and expect respect for 'age'.
Imagine it was a child the same age the exchange was with who then went and complained at school the next day. The teachers would be like this 
Exactly! Just because the woman was a couple of generations older than him, she deserves more respect? WHY? She was rude to start with. As I have said - several times now - why do some people think being over 55 gives people a free pass to be a rude cunt? Does my head in. And as I said, some of the nastiest people I encounter are in over 55.
Many MUCH older folk (like 85 and older) are usually quite nice, but this age group (mid 50's to about mid 70's,) have some of the rudest, most entitled people I have ever had the misfortune to meet.
Not ALL of them are like this OBVIOUSLY, but if I meet 10 rude people in a week, 9 of them will be mid 50's to mid 70's, without fail. And my daughters (both in their early 20's) are treated like shit by people of this age group WAY more than any other age group. And I must say, it's almost always WOMEN of that age group who are rude. Rarely men.
@WitchesHatRim
If you are going down that route you could say that the lady didn't call him a brat either.....
I am far more inclined to believe the woman on the bus called the young lad a clumsy brat, for ACCIDENTALLY tripping over her foot, than I am to believe the lad called her a cunt and wished death on her. Nope. Don't believe it at all.
As I said, the woman on the bus would not have got a letter of apology from MY kids, unless she had written one to them for being rude to THEM.
You do NOT get to be rude and nasty, and get away with it JUST BECAUSE you are a 'senior.' I have made it clear that the bad language in uncalled for, but apart from that, young people have every right to defend themselves against the older generation if they attack them. It's about time some (older) people learned that they have no right to demand respect purely because they are 'older.' They don't!