The trust in question have failed to properly understand her psychological needs.
If you were afraid of spiders, you wouldn't stick a mentally ill patient in a room of spiders.
Anxiety is grounded in how you perceive things to be. You have no control over it. That's the fucking point.
When she states that she was afraid of a patient - any patient - that should be taken seriously because of her mental well being.
For all the Trust know, she could have had an anxiety attack and lashed out at the other patient. That's not good for the other patient either.
Trusts have duties of care to all patients. They have to see even what they class as 'irrational' or bigoted through this lens.
In refusing to take her concerns seriously they have broken the trust of the patient with HCP. That also is damaging to her health and it makes someone less likely to seek help when they need it. And guess what has happened.
This is a case of putting politics above safeguarding and understanding the needs of someone who is vulnerable and unwell.
Its not about trans rights v womens rights. Its about pure neglect in the care of a vulnerable patient.
It is important it is framed as the latter and not the former as this is half the fucking problem at the moment.