Help hotel nightmare

[Ashamedandblamed]

To ask for your help.

Sorry posting for traffic

Stayed in a hotel room
After a night out paid in cash they asked for a 50 pound deposit by card gave this. They have charged me 370 pound today WTF!

What can I do.

Is it a Radisson Blu?

They did that to us in Bristol. They told me, and I accepted their answer, they do that in case a customer runs up a large bill and tries to leave without paying. They do not take the money from your credit card and when we checked out received a bill with £370 credited as it were.

I'd go to reception and ask for an explanation - even if it's not Radisson Blu.

@Gentlygrowingoldermale it's called a preauth

@pisacake - are you 10? What a god awful thing for one adult to say to the other regardless of the OP content.

Are you sure it's an actual charge to your card? Many hotels will put a "Hold" on your card to ensure that if you drink the whole minibar there are sufficient funds before you hit your credit limit to pay the ensuing bill. The money isn't actually taken but your account will behave as if it was until the hold charge is cleared some time in the next week or two.

OP, I don’t think phoning your bank will be helpful at this stage.

They will ask you what the hotel have said about the charge before they consider doing anything else.

Jesus well this thread has taken a turn.

Op, what was the room rate?

Any mention of a preauth in the ts and Cs?

Op - that was out of order.

OP, what do you mean "We should be so lucky" in your last post?

Keep searching the internet for a phone number and call them - get banknto cancel transaction

Did you phone the actual hotel you stayed at or a central company helpline?

There wasn't a mini bar.

Sorry for the lack of details I have been on the phone trying to sort.

Thanks for all the helpful posts.

The thread is a mess i admit and does lack a lot of info.

Consider case closed as I cannot be arsed with anymore pathetic responses or to give any further posters 'cancer'

Did you inadvertently pack some furnishings from the room in your cases when you left?
You would be surprised how often my sister has found stuff gone from a room and when she has charged the cost of the replacement on the customers cc, they sometimes ring to say this........more often they say nowt and sis gets paid to buy another whatever.

We stayed at a Hilton in Prague and although we'd already paid for the room, they asked for a card for restaurant/bar use etc. When they swiped it, it was declined so we had to ring the bank. Turns out they'd put a transaction through for £750 sterling (there were 4 of us in 2 rooms) for 4 rooms, and they said they refund the difference when we left. I was horrified and thank god the bank declined it as we'd have had no money to spend for the week! It was someone new behind the desk and she was supposed to get an authorisation against the card but not an actual amount. They were very apologetic. Could it be similar?

OP, answer the questions rather than being rude to people?

No more out of order than Pisacake.

OP, you have said you paid £50 deposit, but you haven't said how much you expected the total amount to be. You do know the room rate, don't you?

Christ on a bike,if you just told us what hotel it was we could have got you a direct line or something.

This is just an utter brain fart of a thread

Try ringing the hotel line that gets you through to bookings rather than customer services because they will probably be quicker to answer the bookings line.

4 days not 4 rooms!

Wow - first op I apogise for the numpties on this thread that have insulted you for no reason at all apart from their own ignorance and boredom.

Your doing the right thing by ringing the bank to inform them especially as you can't get hold of the hotel. It's frustrating too as I can imagine that any refund will take approx 5 working days to appear in your account. Good luck and apologies for some of the pure nastiness directed at you for no reason what so ever.

How much was the room meant to be in total? Some hotels 'hold' a certain amount on a credit card whilst you're there to cover bar cost, meals etc but they should be very clear about that.

You want people to help but you haven't given any information.
When help is required, additional info is needed otherwise no help can be given.

Feisty little bugger, isn’t it?

Consider case closed as I cannot be arsed with anymore pathetic responses

You're pretty rude OP. I'd work on that, if I were you.