Help hotel nightmare

[Ashamedandblamed]

To ask for your help.

Sorry posting for traffic

Stayed in a hotel room
After a night out paid in cash they asked for a 50 pound deposit by card gave this. They have charged me 370 pound today WTF!

What can I do.

Haven't called them yet called My bank and panicked and reported it to them

Why the panic? That is a slightly odd reaction. Just ring the hotel.

This is going to be another cancel the cheque, isn't it?

FFS.

Why on earth didn't you phone them and ask?

The hotel is just automated line nothing more

Saying what? Which hotel is it?

What is the usual rate for the room and do you have a receipt for the cash?

How much was it supposed to be?

How much did you actually pay them in cash? And why cash out of interest?

What's the AIBU? For quick responses post in Chat.

If booked through booking dot com we have had a similar issue with it paid with a different card locally then charged through on card that was used to secure rooms. Sorted itself out eventually but too a little while, bank in mean time credited us till was sorted

Email them enclosing any booking confirmation of the room rate. Did you get a receipt?

Email the hotel if phone line is automatic only. Then you'll have a written reference of what happened and be able to prove when you let the hotel know.

so you need to work out what they have overcharged you

rate of room for stay minus £50 deposit is that right then take it away from the £370, see what has been overcharged then see if they have either doubled it and charged twice or google the breakage/damage charges if they are online to see if its that or just simply typed in the wrong amount and charged it.

If you cant get through on the phone email reception now while you are onto the bank

Were there other members of your party staying in other rooms? Could their charges have gone on your bill?

Also when did you stay there? Do you know their room price for that period?

I worked in a hotel and managed a front desk for many years, this is very common.

How much was your room rate?
How did you pay for your accommodation?
Did you give them a card when you checked in?

Not much point in calling the bank until you speak to the hotel rally is there?

Thanks for all the bitchy answers very helpful.

How do you expect people to help when you are being cagey with the details people need to help?

WTF

You will be able to contact the hotel in some way. Stop being obtuse and call or email them.

If you answer the question people may be able to help.
How much was the room?
Did you use a mini bar?

DH stays in hotels several times a week, there are frequent mistakes, all IHG chain, mainly when he stays in the Holiday Inns rather than Crown Plaza, I just ring them up and pick the Accounts option, usually rectified within about....errr two days.

IHG take note!

Check your receipt and ring the hotel reception to get it sorted!

Did you not get an invoice when you checked out?

What was the room rate?

@HotelEuphoria that's because all our refunds have to go through Germany and need to be agreed by the powers that be 🙄