Waitrose delivery man just walked straight in?!

[Brighton5555]

Hello just wanted to hear other peoples thoughts on this. Use Home shopping for food very often, have used all the usual chains such as Ocado, Sainsburys and Asda and decided to give Waitrose a shot with their £20 off your first shop offer...

I booked a early delivery for this morning 7-8am. The guy came within that time, took forever to bring the shopping over from the van to my door, I always order roughly the same amount and I’ve never know it to be this long!

More unnerving was the fact that when he first came I met him at the door he dropped some bags at my step and told me he was off to bring more so I went in closed my front door as I have a toddler running about and a elder son getting ready for school and was standing in my kitchen unloading the bags when he walked straight in the door without knocking which was firmly closed and stood in my hallway with some more bags in his hand.... it made me feel pretty uncomfortable and no other delivery driver has ever done that...

Then I start to smell a lovely aroma of fabric conditioner to see it’s leaked all over a bag of produce which can still be used but all the packaging is slippery and coated in it ... no bottle of fabric conditioner to be seen ..

He informs me on the last bag about the leak and that he is unable to give it to me but he’s going to refund the couple bottles of bleach that he can see have also got covered in the conditioner ... regarding the bag from the kitchen he said take that up with the local branch..

I was expecting Waitrose to be better all round and to be honest they were the worst so far! Even worse than asda and that’s saying something !

Have emailed customer services but surely they aren’t supposed to walk in a closed front door without knocking and without asking ...

It's nothing to do with not being uptight. He was delivering shopping. He'd already been let in once. He didn't bowl up in his van and barge in with the bags did he.

Thanks for the feedback.. I guess having used Home shopping for food for about 6 years now I’ve just never had a driver walk in without asking or knocking, normally they ask would you like me to bring it through?

I’ve never had a whole bag of produce be covered in liquid and be told to call the local branch either .... normally they would just do the refund there and then, but he only did that for 2 bottles of bleach which are useable...

The reason my door was shut and the reason I take my shopping in muself and the reason why I said to him at the start you can just drop it to me here is that I have a toddler running around and a child with special needs who doesn’t take light strangers in the Home .... more so the ones who just appear out of no where and that he wouldn’t recongnise

Maybe asda aren’t that bad after all :-)

That's a bit of a drip feed there...

You sound like hard work

Yes, I reckon Chavsda would suit you much better.

Cheap Sausages- that would be true ordinarily but not in the middle of a delivery.

I think a delivery slot when the DC are in bed would improve things.

And also massive drip feed.

The delivery man wouldn't know about your SN toddler. Go about the rest of your day and lighten the hell up

He's possibly not allowed to leave it on the doorstep. If it was such an issue why didn't you just wait at the open door and not let your kids out?

If he had knocked then another customer might have complained about that. If he left them on the step another customer might have complained. He couldn't do right for doing wrong.

No idea if he was right about the spillage as I don't do online delivery.

I have a toddler running around still don’t care if the driver comes in to my house. He’s doing me a favour, well I’m sure you’ll be happy if he gets sacked right before Xmas...seen as you’ve complained about him.

He was being helpful.

Waitrose policy, as far as I know, is to take shopping through to the kitchen. Maybe just be clearer next time that you’ll wait by the door and take it through yourself.

Think the refund is a separate issue. I’d just email / call and I’m sure it will be sorted out. They’re generally pretty good at that.

I am imagining the delivery driver doing another load of deliveries then being hauled into the office when he gets back to explain himself. He will be

Sparklingbrook
That's a bit of a drip feed there...

This is clearly a poster who hasn't submitted their autobiography to Mumsnet before posting. Don't worry, those types never last here.

I guess you need to explain the above to the delivery person next time, I’m sure he wouldn’t have come in if he knew you didn’t want him to.

He didn't just walk in tho did he? You let him in. Then he went back for more things. It isn't normal to need to knock each time once you've let hi in! Much more normal to leave the door open or if you have children/pets stand by the door ready.

I think you are over-fussing this. Either you should have remained by the front door or given him much clearer instructions for what to do - i.e. just dump all the shopping outside your front door.

You can't complain because he pushed an open door (it can't have been properly secured, otherwise how would he have opened it?) and stood in your hallway awaiting further instructions. The man was not trying to get in your knicker drawer, he was trying to be helpful.

Stuff gets broken and leaks occasionally. It does it when I bring the shopping home myself or I get it delivered. As long as you are refunded if it is not your fault - what more can you ask?"

You sound like a complete pain in the arse.

You're either slightly deranged or looking for a voucher of some kind.

YABVU.

Yes reading these there are absolutely two ways of looking at it ... what I didn’t appreciate was the bitchy attitude of some of the reply’s.. yes I wanted to know your thoughts if any but I wasn’t expecting to be insulted at the same time... for all the people telling me to lighten up get a grip get on with my day... I didn’t know I was going to trigger some of you ;-) thanks again but won’t be responding now ... I have to pop out and get a replacement bottle of fabric conditioner 👍🏼

I think you were quite rude OP.

The guy was trying to deliver your shopping and you firmly shut the door in his face. The nonsense about the toddler and getting your elder son ready for school isn't relevant as presumably, you selected the delivery slot and could have chosen a less busy time.

I think you're over reacting a bit, sorry. Either leave the door open, close it and ask him to wait until you come back to open it, or stay at the door until he's dropped all the shopping at the door then take it in. You had already opened the door, it's not like he just barged in without you knowing he was there! As for refunds, if he doesn't refund everything there and then you call up or email or do it via the app if they have one. It's not hard!

He should have just slowed the van as he passed and hurled the bags onto the step whilst shouting 'shopping m'lady!' as I suspect he will after you complain

You had already opened the door and taken some bags. So to me it seems quite reasonable for him to just bring the other bags straight in. This always happens with my Tesco delivery

I’m always grateful of the ones that bring it in rather than the Olympic race of run to kitchen - empty box of shopping- run back to door for the next one!