The worst complaint you have ever received

[planetclom]

I’ll start.
Someone complained they when they arrived early for an appointment I saw them early, they did not want to be seen early ...
Someone complained that I was only interested in box ticking and in the next sentence complained I spend to long trying to sort out their issue...

Work in the NHS if that is relevant, I suspect it is.

Once I worked in telesales and I called a client who asked to be taken off our list. I didn't argue with her or pressure her to change her mind, I just said "Sure, we'll take you off and you won't receive any more calls from us."

Then the cow called up and complained to head office because I didn't try to persuade her to stay

A relative threatened to sue me personally as his father - who had come into A&E, then HDU, theatre, ITU etc had no longer got his mobile phone. When I phoned security, they asked for a description - 'Hahaha, no love - why don't you go and find the phone, show me and I'll tell you if its the right one? Fucking useless isnt she dad?' I was an auxiliary and had only met his dad that day.

I found the phone and other property after a 2 hour search of various wards and cupboards and records to work out exactly what path he'd been on through hospital. Found it in a ward's safe. The father cried when I gave him his property. As did I when I found it. Management were wonderful and helped me document the whole thing. The son never apologised or thanked us. He was a terrifying man, very Eastenders' Trevor, I thought he could have killed me if he'd wanted to.

On a lighter note a patient asked me for a sandwich once and I said I would speak to kitchen, occasionally they did bacon rolls or something.

Unfortunately no bacon - ham, tuna, chicken, egg, cheese etc. Also sausage roll, chips, baked potato, or macaroni pie.

Nope - had to be bacon and if she didn't get it she was self discharging. When I said ham was much the same, same animal, she said she couldn't eat ham - only bacon.

She was very unhappy when I pointed out that I'd offered all we had, and dominoes and a local chinese would happily deliver to her room!

(There was the normal/standard menu of proper meals like sweet and sour, pasta etc but she said those options were disgusting)

Working in a shop, a passer by tripped over a loose paving slab. She was embarrassed and upset, so she dived in and took it out on me.
She was under the impression that the area of pavement outside each shop is the responsibility of the shopkeeper. Cue a 5 minute shouty rant about how I should fix it straight away.

Worked in McDonalds in my very early years and a customer returned a milkshake for being too thick. I was at a genuine loss as to what she expected me to do about a thick milkshake.

Put some more milk in it!

I worked at a Magazine Publishing company. The magazine ran competitions where companies would offer goods as prizes and were responsible for sending out the prizes to the winners. I was given the task of informing the winners that they had won something. So, one company didn't send out the prizes as they were supposed to - despite me endlessly chasing them up on it - and one of the winners was a lady who had been suffering with cancer - she wrote to me and said that because her prize hadn't arrived yet the stress of waiting for it had made her cancer worse and it was all my fault. You can imagine what it was like opening a letter like that. I was still quite young at the time and it made me cry, it was a really nasty letter and very personal. The company did send the prizes out eventually.

Please don't change anything about McDonald's chocolate milkshakes. They are perfect.

Many year ago I was a teenager working in a big shop. No airconditioning and a heatwave in full swing. A customer complained about the heat and I agreed with her. She looked at me in disgust and said as I was being paid I had no right to complain.

Put some more milk in it! I always thought they called them thick shakes because there wasn't any milk in them.

I worked for a supermarket delivery service and one day accidently delivered a bag of shopping to the wrong person. She rang us to tell us but we said she could keep it and we would replace the items for the other customer. She then asked us to refund the items that she was delivered by mistake even though she had never paid for them!

Doing an ECG on a woman with chest pain, as I explained what I was going to do, (stickers across your chest and underneath your left breast, it forms a picture of the electrical activity in your heart and so on....) and asking for her consent, she kicked off. Apparently I only wanted to put the stickers on her chest so I could touch her breasts and I could have put them somewhere else on her body.

Thick milkshake is going to be a new thing, isnt it...

A customer threw something at me because I wouldn't check his bank balance for him. I was working in a corner shop.

Back when I worked in a very well known clothes store we had a customer bring back shoes that were 5 years old. He was demanding a refund because the sole had worn

WhyDoesItAlways

I ordered 12 bottles of red wine from Tesco online once. They delivered 12 bottles of white which was no good to me as we didn't need/want white and it kind of defeats the object of online shopping if I have to go out and buy more bloody wine. I was really pissed of.

As I was on the phone to the call centre moaning, I looked at my delivery note again and saw that six of the bottles of white wine were actually expensive champagne. Six of our £5 bottles of red had been replaced with £28 bottles of champagne. While the principle was still the same (I asked for red, I got white so now I needed to go to the shop), I felt terrible and like one of those customers. I apologised profusely to the woman on the phone who was highly amused and sent me a £20 gift voucher as a gesture of goodwill.

I gave the champagne as Christmas presents

A man once told me he had no money in his bank but had put a spell on his card so he could still pay for things. The card was declined all my fault because I was a stronger witch than him. He would have to go to a cashpoint so I didn’t ruin his other spells

HCP
Patients son complained that we'd broken his mums ribs.
We had, doing CPR!

WhatToDo was the customer Professor McGonagall? 😂 "Take Weasley with you. He looks far too happy over there."

I worked for Boots some time ago. The main actress from carry on screaming came in at closing time (5.30pm) to say she had dropped her bottle of used perfume from her bag and we must search for it at once, all the lights are turned off all but the pharmacy. We explained we could have a look tommorow which she wasn't too pleased about and the manager said maybe she has misplaced it elsewhere or another shop (3 of us had had a quick look for her) but she shouted that we must search and put the lights on and look. Of course we didn't find it. She also had a green triangle in eye pencil drawn on her forehead. Strange woman.

I worked in Greggs as my Saturday job when I was a teenager. One day a man cane in to collect a birthday cake. But we'd had none delivered, no order in the book under the name or anything and he got really angry with me. We had a manager covering so she asked for his wife's number and called her. I could hear her giggling in the office. She came out and explained he was in the wrong bakers. He should have been in the one round the corner! He left rather shame faced. His wife popped in on the Monday to apologise and to say she knew he never listened to her 😂

we run a glamping site
we had one complaint from a lady who said we hadnt made her feel 'special enough' on a one night stay she had insisted on booking (even though we dont do one night generally) She had expected a bottle of chilled champagne, chocolates and a fresh vase of flowers

someone complainted because the air was damp

someone complained because there was mud

someone complained because it was cold at night in April when it had been sunny all day

I got screamed at by a young German woman because I wouldn't change her £50 into smaller notes and pound coins. It was five minutes after we had opened our shop and I only had a £30 float. Plus she wasn't actually buying anything!
She told me that she hated England because everyone was so unkind and ugly - and I was the ugliest of all.

Just googled it, apparently it is in the USA that McDonalds aren't allowed to call their shakes milk shakes because of laws in some states. It wasn't really clear what the laws were.

I would be really annoyed if someone had “recalibrated the machine” to change this.

You don't understand. McDonalds is uniform in every single restaurant, so in every single restaurant every single item should be made exactly the same.

Recalibrating the machine just means you're checking to make sure it's up to the thickness McDonalds wants, and that nothing's gone awry.

It doesn't change the thickness, it's just to check everything is as it should be. If it is, it's simply a case of the customer preferring a different style of milkshake to the one McDonalds offers.

Put some more milk in it!

The machine is calibrated to McDonalds exact standards; that can't be changed. Hence it is recalibrated to make sure it's correct if a customer doesn't think it's right.

Please don't change anything about McDonald's chocolate milkshakes. They are perfect.

Nobody is changing anything! As I mentioned above, every McDonalds product across the country is strictly the same, so you can get the same experience whichever store you're going to.

I always thought they called them thick shakes because there wasn't any milk in them.

I can't speak for anyone else's milkshakes, but there's milk in McDonalds milkshakes.

was the customer Professor McGonagall? 😂 "Take Weasley with you. He looks far too happy over there."

Ha ha, I wish! Sadly not

I used to work at The Body Shop and a Woman complained that I'd not wrapped her gifts up tight enough. My Manager told the Woman she should be grateful I wrapped them up at all