The worst complaint you have ever received

[planetclom]

I’ll start.
Someone complained they when they arrived early for an appointment I saw them early, they did not want to be seen early ...
Someone complained that I was only interested in box ticking and in the next sentence complained I spend to long trying to sort out their issue...

Work in the NHS if that is relevant, I suspect it is.

@FlaviaAlbia
Ahhhh yes the next sales bring out the best done they.

Years ago I worked for a company that organised running events. An athlete complained at the end of a long distance event that on the second lap she had looked down and missed an arrow to turn right and she had carried straight on and then there were on more signs. Clearly we should have put up signs across the whole area saying "you are not on the course"!

"...worst of all the products laughed at her son while beating him"

Genuine lol.

I didnt know the phone number of the shop next door.

I used to work in the customer service department of one of the smaller supermarket chains. I could write a book on bizarre complaints - the amount of callers who had family who worked for Watchdog was amazing. One complaint that sticks out was about the mixed pre cut cauliflower and broccoli bags that were sold. Named Cauliflower and Broccoli. Except there was 55% broccoli and 45% cauliflower in the bag so it was against trading standard to not have named it Broccoli and Cauliflower apparently.

Ah yes, Watchdog threats! Makes me feel all nostalgic 'Anne Robinson will be hearing about this, you make my words!'.

Ok then sir. Cool your jets yeah?

While working for Daihatsu I received a letter of complaint that after finding out that the company is foreign (whatever gave it away?), they were disgusted and off to buy a British Landrover instead.

Er ok!

As the womans mortgage was nearly paid off she wanted to just insure one room in her house

I wrote a letter explaining why she couldn't do that...i got it checked by management just in case i had been accidentally snarky or rude

Few days later, great fun as the managers opened the post, they kept looking over at me and laughing

Turns out lady had written a letter telling me that she had spoken to a judge who had said i had broken the law (she had a law reference as well) i was going to be arrested and taken to court

I was jumpy every time i heard a police car that day

I have also been accused of ruining someone's Christmas.
Sigh. I suspect it had more to do with leaving the Christmas shopping until Christmas Eve afternoon. They were also after a toy that was in high demand. It was well known to be high demand and the manufacturer couldn't keep up with the demand. This had been in the news.
Nevertheless, it was my personal fault that we had none of this toy in stock. It was also my fault that we weren't due any more to be delivered until the new year. It was my fault every other shop in the chain also had none.
Or, you know, you could have been a bit more organized about your Christmas shopping.

Not me, but a guy I used to work with. He dealt with claims made by customers for damage to their cars and rejected one particular claim. When he was on the phone telling them the claim was rejected they said they had family in the area who would get on the bus, come down to the office and find him, which would be easy as he had an uncommon surname. He was sent home for his own safety, don't think anyone turned up looking for him though.

I deal with product complaints and like a PP my whole department could write a book on the weird and wonderful complaints we get. I remember one recently where a woman complained that the wine she'd bought gave her a headache....

I also had a crazy complaint made about me by three colleagues last year but it would be very outing! However the way I dealt with it has won me the respect of the managers so it turned out OK

I worked in a newly opened shop on a retail park. In the car park there was a large brightly coloured sign advertising the shop tied to some railings. A man came in to complain about the sign as it was too distracting and had made him bump his car into some other railings in the car park. He didn’t want compensation but expected us to take the sign down so that it didn’t happen to someone else!

In a seminar, I was talking to students about the Alder Hey organ scandal that happened in the 1990s.

They were all looking pretty blank and it dawned on me this wouldn't have permeated their consciousness given they were all born in the mid-1990s.

I told them it startled me that they were all born in the mid-1990s which, to me, seems like a couple of years ago. I joked that I didn't like teaching them because they all made me feel old.

Most laughed but one guy (it's always the male students) came to me at the end and said what I'd said was ageist

He didn't lodge a complaint but he was most definitely serious.

I worked in BNQ as a youth. Man complained because I wouldn’t refund a half used tin of paint. Nothing wrong with the paint but he wanted a refund because he hadn’t used it all. I said no. He complained to my manager who was a twat an refunded him. He then complained to head office about me not refunding him. Manager subsequently disciplined. Was all my fault apparently

I just saw this online - sums up this thread really

We sent out a mailing referring to a meeting due to take place at 12pm. A man writes to us to tell us that 12pm doesn't exist, is ambiguous and should not be used. Fair enough, we should have said 12 midday, but ffs, did he really think we would have a shareholder meeting at midnight 🙄. Did ANYone think that. No. No, they did not.

@whatkatydidnext1 you're not joking! We had another incident where it was manic and someone tried to use a 10yr old £500 note issued from a local bank. It was so obviously a fake but they made such a fuss and refused to move from the checkout that one of the managers ok'd it.

Crazy. They could have told them to walk around the corner to the local bank and change it.

When working in a bank, we accidentally credited a boy's account with £100. As a significant amount of time had passed, and the mistake was ours, we let the boy keep the money. The dad complained that we didn't also credit his other son's account, as it "wasn't fair". He took it to the ombudsman AND WON.

When I was a receptionist a member of staff complained to me that someone had farted in the lift and wanted me to send round an all staff email telling people not to do it.

@katiethekittenfreddythefrog

I've had many of those too - how dare we send police when she threatened self harm, we should have known she was joking

I've been in complaints for 10 years, I could write a book 🤣

about the thread kicking off over the thickness of milkshakes!

They were disappointed with the Christmas buffet, as this was why they booked their elective CS for Christmas Eve. Really.

That I’d taken the day off to go to my grandmother’s funeral (from a patient).

That I wasn’t a consultant in paediatric dentistry (from a parent at an OOH session on a Sunday).

That I’d told someone he wasn’t brushing his teeth as well as he could. (Another patient)

That I made a nurse work her contracted hours (a nurse).

These all went directly to the trust I worked for and took a long time to go away. They illustrate well why I’m no longer a dentist.

I work for a train company and a person gave me a bollocking because their bus was late, they weren't planning on travelling on the train at all, but obviously trains and buses are one and the same so they had to find me and spend 10 mins telling me how awful I am.

Years ago I worked in our village shop.

About 8am one Sunday morning a man came in and tried to buy a bottle of vodka and a case of beers.

At the time (not sure if it’s still the case) licensing laws were 10am-10pm on a Sunday so I very politely explained that I couldn’t serve him.

Started swearing at me, I explained again it’s against the law and that the till wouldn’t accept it anyway. He was so rude, started swearing at me, then demanded he take the alcohol and I put it through the till at 10am. I refused again, so he called me a cunt, started shouting to all the other customers about what a cunt I was then stormed out.

A few days later we received an official complaint, full of bullshit and made up stuff about how rude I was, etc, etc.

I’d already spoken to the shop manager about it and he’d reported it to head office, plus we had CCTV which showed exactly what happened. He got barred from the shop for life - the only shop in about a 5 mile radius

The Chriistmas buffet one is hilarious. Surely not an NHS hospital where they expected great food!?