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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To take the body lotion and soap from a £250 a night hotel? They have asked for it back!!!

1000 replies

mum2sons · 05/04/2007 09:36

DH and I spent our wedding anniversary in a v expensive boutique hotel. I took the body lotion and soap home as I usually would do (sad, but I get v excited about these things!)Yesterday we received a letter from the hotel asking for us to send the 2 items back for the future enjoyment of guests!!! Talk about humiliation! Looking forward to MNetters views

OP posts:
VeniVidiVickiQV · 06/04/2007 00:34

Aitch - any chance you can copy it onto yahoo???

AitchTwoOh · 06/04/2007 00:34

are you coming through? do you want to meet up? if you need to stay over you'd be more than welcome.

fez · 06/04/2007 00:34

does no one think my joke link funny?

AitchTwoOh · 06/04/2007 00:34

ach, no, vvv...

VeniVidiVickiQV · 06/04/2007 00:36

awwwwwwww

AitchTwoOh · 06/04/2007 00:36

if it's not online then it's god's way of saying 'please don't let the women of MN find out about this and critique aitch's writing style'.

and i found your joke funny, fez.

fez · 06/04/2007 00:36

thank u AitchTwoOh. i can go to bed happy now

AitchTwoOh · 06/04/2007 00:37

did you see the one on the deafblind chap as well, expat? [now conducting convo with jockos only]

expatinscotland · 06/04/2007 00:38

I'm free next week entirely until 17 April.

I sent you an email.

Trying to give DH a break from DD1 and DD2, so if I go anywhere I'll have one girl in tow.

I've been in touch w/the Home Office to set up an appointment for the passport, but they've not got back to me as of yet.

It's a new thing as of 1 April, though, that all new applicants must report for interview.

And the countersignees!

Whew!

Luckily one of the professors I work with is an MBE, a 'person with honours' according the Home Office, because one countersignee has to be on a list of professionals the Home Office has designed.

VeniVidiVickiQV · 06/04/2007 00:38

Nooooooooooooooooooo i want to see it!!!!

now noww now now now now now now now now now now now now

expatinscotland · 06/04/2007 00:40

Was in the 'Ecosse' section of Times, VVV.

I had heard of this from the BBC, and my interest was piqued, for some reasons I'd rather keep private.

AitchTwoOh · 06/04/2007 00:40

it's not online either vvv, which is god's way of etcetera... but thanks for the tips on what to do when i met him. i got feedback that he thought i really nailed it and wasn't gruesome or patronising so that was a relief.

expatinscotland · 06/04/2007 00:42

Short train trip!

I'd just go for the day because I like my own toiletries .

SofiaAmes · 06/04/2007 00:43

Only an english hotel would come up with such a non-customer friendly idea. I have yet to have a stay in a british hotel that was any where near worth what I was paying for it. It's nicer, cheaper, better weather, better food and better customer service to take your holidays abroad!
I have never in my life stayed in a hotel where you were not expected to take the little bottles of shampoo etc. with you.

AitchTwoOh · 06/04/2007 00:43

cool, looking forward to meeting up. i can probably borrow a booster seat if you need a lift anywhere.

expatinscotland · 06/04/2007 00:45

Sofia, you echo my sentiments.

NadineBaggott · 06/04/2007 00:46

aitch - what's your real name, maybe I'll find it that way?

hee-hee -

expatinscotland · 06/04/2007 00:47

Aitch, I'd most likely have the precocious 15-month-old, Roisin, in tow.

The girl's a bum shuffler. She speaks, though. With a Scottish accent already!

What's up with that?

AitchTwoOh · 06/04/2007 00:52

first name aitch, surname youberk.

dd is also 15 months, i can borrow a car seat no problem. we are Good To Go.

gess · 06/04/2007 07:50

I missed this yesterday, but my god how hilarious. Terrible, terrible response from the hotel. I've just booked our 10 year wedding anniversary in a suite at a posh hotel (£190 for poshest suite including champage, cream tea, dinner, + breakfast so considerably less that Strattons- although looks similar), and will be examining the toiletries carefully.

Why are businesses that rely on good PR more than anything else, so terribly, terribly bad at it? Surely it's obvious? I would now never stay at Strattons, and if someone asked me if I knew anything about it, I would have to tell them this story.

It is a bit like grape eating mark 2 this thread isn't it.

Socci · 06/04/2007 08:12

Message withdrawn

ENTP · 06/04/2007 09:31

This reply has been deleted

Message withdrawn

talcyegg · 06/04/2007 09:37

Been lurking here,
really do have to agree with ENTP.

mum2sons · 06/04/2007 09:55

FFS It was not a purposeful steal
I have sent the bloody soap back and the lotion

Yes a charge on DHs credit card would have been preferable to the humiliation of being treated as though I am a petty criminal when I have been taken away for our wedding anniversary. I doubt we would have noticed the extra £35. We had to pay a fortune in childcare for the weekend anyway.

Whatever happens, I do hope if Strattons are reading this they realise the genuine upset that has been caused.I do hope they put notices out.I made a mistake. I took the toiletries I thought actually belonged to us by virtue of staying 2 nights in a hotel. We didnt study any manuals or check out the small print before we went and why should we? We werent buying a bloody house, just wanting to have a chilled out time away in a gorgeous place. I am not out to get anyone. I haven`t written any reviews.

I was just sharing a dilemma on MN, never for one minute thought it would cause such a furore!

OP posts:
Socci · 06/04/2007 09:56

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