Longleat Center Parcs, taking £600 a night to be on a 24hr building site! Aaagghh

[Mumblebeebee]

We are currently staying at Longleat centre parcs. Having saved for this for a year, it's costing an eye watering £600 a night for 4 nights. Total £2400.

What we weren't told was our villa was opposite a 24 hour construction site. Which, as I type is sounding like smashing bottles being thrown into a bottle bank crossed with several generators running.

I'm fuming, no sleep possible and we have 4 children to entertain tomorrow.

AIBU to have expected Center Parks not to have booked out our villa knowing this. Or at very least warned us.

Any advice? We've called customer services at 2am to be told that extra work was being carried out!

I'm not happy at all.

Everyone on this thread who has a Twitter account should send a link to this thread to @CenterParcsUK - they won't like that and might sort it out for the OP

If you're considering taking legal action it might be an idea to take screen shots of any part of the website where it would be reasonable to expect them to have given details of the works in progress and the fact that there would be 24 hour disruption. Just in case they decide to post a warning now.

My partner has just posted to Twitter about it and linked a video from last nights construction works. Just look for #CenterParcs and you should find them.

Does the manager actually think it reasonable that theresnoidy building work going on 24/7??? How do they expect you to sleep. Do they actually think it's reasonable? I've just been on the website and can't see any mention of 24 hour works. Have you put it on twitter and their FB?

Yes we messaged CP CEO. His response was via the village manager, in my last post.

I'm disgusted at being treated so badly, they knew in advance and said nothing about this level of noise.

Our numerous video clips demonstrating the noise don't seem to have come to anything.

We can't move villa, a smaller villa will not work with the children. We tried the size offered years ago and it was a disaster.

Any building noise in a place advertised as a woodland retreat is not on. The very least they should do is warm people when they book certain affected villas.

We were given no notice, no warning on arrival, nothing and I am being made to feel its unreasonable to expect a full refund.

I'll look it up and retweet. Can everyone on twitter do the same

Tried finding it on twitter but it's full of tweets about an emergency lockdown so can't find it.

Two people have sent this thread to CP Twitter. CP replied to one at 4.20 that they are aware that guest services are talking to the guests concerned. In other words YOU OP. I saw your husband's posting with hashtags but you need to send it to @CenterParcsUK and engage there - especially if you want to refute anything they say

OP can't find the video. Can you post a link of the tweet here? We can retweet it.

I've messaged the CP page

Yes OP your DH needs to send it to the CP website. And their FB pg. there will be lots of families arriving in the next couple of wks wanting to avoid this issue. I'd also put a review on TA now.

Sorry, CP twitter page

You can't miss the video. Enter #centerparcs and select latest. Top two tweets are the OPs husband

Feck me. Just watched your video on twitter. That would have me bloody raging. The whole point of Center Parcs is peace and quiet (whilst still having stuff to do during the day).

Hope you get it sorted!

NB. When Tweeting - If you start your message with @CenterParcsUK it will be sent to them also. Otherwise they may not see it. Make sure you also follow them. You could also use some other hashtags: e.g. #disasterholiday #holidayonabuildingsite etc and so on.

There is also a separate Twitter account specific to Longleat @CPUKLongleat

I can't see the video.

twitter.com/jjordan_mossy/status/889869097739177985

Everything Hampton just said

I'm at Woburn now, it's v expensive but it works for our family too.

I'm so sorry you're having such issues, I'm happy to retweet but can't find your husbands post

twitter.com/hashtag/centerparcs?f=tweets&vertical=default&lang=en video. 2.10am noise. Not acceptable.

I just would never go back anyway as it was pretty awful when we were there (but no noise). if you go for the very cheapest place fair enough if you spend a lot like we did it is nothing like what you get for your money at a hired cottage or even abroad.

Oh I'd be pissed off about that level of noise IN THE DAY on holiday. It is completely unacceptable at night.

Take the refund and then go home and sue them for something. Fuckers.

Sorry if already been raised but I have just been on trip advisor. No comments whatsoever on any noise.

In fact the vast majority of recent reviews are glowingly 5 star

Make sure you get saved screengrabs of the website, I've known other companies update these and then claim that the notice was there all along.

Skip Watchdog unless you want to publicly shame them - in which case, the Daily Fail is a better alternative.

Go straight to a Letter Before Action, and then a Small Claims process, for full refund.