To be devastated my wedding dress is lost?

[BlueAndYou]

I ordered it from Debenhams in the sale, perfect size etc. I tried the same thing on in the shop and needed just that one smaller size, they had it online, last size left.

I received an email saying my parcel had been delivered to a neighbour.

She doesn't have it.

This was over two weeks ago. It was suppose to have arrived by 30/06/2017 the latest. After that date, I kept ringing for updates and they said they'd call me back etc etc (they never did), and then they said they were getting the courier to find out where it is. Courier confirmed they left it with neighbour.

So, customer services told me today that it's out of their hands. That is that. I pleaded and after a lot of pleading, they gave me Head Office email.

I emailed Head Office who sent this back to me, I have attached a picture.

AIBU to say this is really bad customer service? They don't seem to care at all.

I have gone as high as it seems I can go.

My wedding is the first Saturday of August. I have a big baby bump that looked incredibly flattering in this dress but now I have to get something else entirely last minute.

I felt beautiful in that dress

The OP was compensated for the lost item, only for her checking the selling pages it would have stayed lost. Put the extra money towards the wedding, I hope you have a lovely day

If this woman is prosecuted, the dress will become evidence surely?

I'd want her prosecuted.
I'd want her name and pic everywhere. Let her neighbours know.

If you can find out where they are moving to I would drop anonymous notes warning the new neighbours and I'd let the postie know!

The thirty-five quid for being messed around definitely belongs to the OP, because she was messed about by Debenhams, and they specifically gave it to her to say sorry. However, either the eighty-five quid or the dress, strictly speaking belong to Debenhams. When they refunded the money she paid for the dress, it became their property again, wherever it was. And it is of course very much a matter of public record that she's now received the dress which the dodgy neighbour stole from Debenhams, which according to my admittedly very basic understanding of the Theft Act, makes the OP a receiver of stolen goods. I realise that this is a harsh judgement and she's unlikely to be facing a call from the rozzers, but given that Debenhams are presumably fully aware of the entire story, she'd be best advised to come clean and officially let them know that they should take their eighty-five quid back.

It is of course entirely possible that Debenhams, when notified, will say "oh that's fine, have a lovely wedding and best wishes for the baby", but it's their call to make.

Leave the girl alone. SHe's had enough stress.

OP - it's your call, and I think that as you have told police etc you may find that they want the dress if Debenhams decide to prosecute.

I think that in your position, if I could get the same model dress (but another one - you know what I mean) or another you liked ,then I would because I wouldn't want anything her nasty thieving hands had touched. However you may not be able to get one you like as much, or get your size.

But I don't think people should be picking on you - you've had enough stress over this.

What does RTFT stand for? Someone's used it in reference to my comment earlier but can't think what it might mean! Brain's boggling OT!

Read the full thread

Full, full. No no.

I thought it was read the fucking thread.

Leave a note on your door, saying NOT to leave parcels with neighbours.

I wouldn't give a single penny back to anyone, quite frankly.

This has caused you untold stress and hassle, and Debenhams dealt with it absolutely appallingly. £35 for goodwill is nothing to turn your nose up at, but it's Debenhams for heavens sake! They could offer every complainant £1000 per complaint and it wouldn't even make a dent in their profit margins, so I'd just simply put it down to a bonus, and leave it at that.

Haha that's even better!!!

UnexpectedItemInTheShaggingArea!!!🙄
Most of my post was bang on and very heart felt. Your grasp of the EL is evidently abysmal😝 in your lack of vocabulary.
However, somehow (probably because it's late at night and I'm in hospital with kidney infection and septicaemia🤒JSYK) I didn't read the full thread by some flue, although I thought I had. It happens. Get real, FFS. Obviously you're SBP. Get off your high horse. It's so boring.🙄😴😂

BlueAndYou
I'm really so genuinely pleased to hear that you've found out how your wedding dress got mislaid, although not the circumstances. You must feel so relieved and I bet you BP has gone down😉! I'd definitely report you're neighbour to the police, if I were you, and make sure that all your neighbour's know too. It would be awful for something else to happen. Name and shame, in my book. Plus for her husband to be complicit is just as bad. That's absolutely dreadful appalling behaviour for the sake of £25😵!
If the police or Debenhams take no action, I find that astounding too. No wonder so much merchandise goes missing, so the general public end up having to pick up the tab. Apparently by as much as 15-20%, I heard on a documentary earlier this week, which I found astounding, so the figure stuck in my memory! I wish retailers would be more proactive in cases such as this, particularly as it seems to be not her first foray in doing such a thing. Definitely, as her neighbour, I'd want to know.
OP, I wish you and your husband to be, a wonderful and joyous wedding. I hope your move to your new property goes as smoothly as possible as does the birth of your first baby together. I wish the three of you much happiness in your future together, too. ❤️👰🏻🤵

@Totallybonkersmum No need to be so rude and aggressive to @UnexpectedItemInShaggingArea. She just told you to read the full thread as things had moved on. Not sure why you've taken such an exception to that.

OP, with Royal Mail, you can opt out of the"Leave parcels with neighbours" thing.

We've done this. You can get a sticker or similar from Royal Mail to put on / near your door. The postmen should then automatically take your parcels to your local post office for you to collect rather than leaving with a neighbour.

It may be a bit more awkward going to a post office to pick stuff up, but saves worries about neighbours stealing your parcels.

(Only works for Royal Mail though. Other delivery companies can still leave your parcels with neighbours)

This has happened to me ,(non delivery of an item,) and they sent a replacement. Item cost nearly £100 so a similar value. They absolutely should send a replacement.

This has happened to me ,(non delivery of an item,) and they sent a replacement. Item cost nearly £100 so a similar value. They absolutely should send a replacement.

It is fucking.
read the fucking thread.

Depending on my mood, it is Read The Full Thread. There is nothing stopping it from being either, anyway, it comes to the same thing, just one word beginning with f being more aggressive and abusive than the other.

Thanks for the spirited defence @peachgreen, @Totallybonkersmum I hope you get well soon.

@peachgreen and @UnexpectedItemInTheShaggingArea and @Dumdedumdedum and @ChardonnaysPrettySister

The reason why I felt so cross was because @UnexpectedItemInTheShaggingArea had jumped on my back saying "read the fucking thread". There was confusion as to whether the 'f' meant 'full' or 'fucking', but the consensus was that it meant the latter. I took exception to the word "fucking" because it was totally OTT and an absolutely genuine mistake. If you meant 'full', I have the grace to apologise unreservedly. .

As @Dumdedumdum said "fuck" is simply "rude and aggressive" and that's simply why I took offence, @peachgreen**. It was uncalled for and unnecessary.

I am human and nobody is perfect. It felt unfair. Why not simply say "read the whole thread" or "you've missed a few pages of this thread?!"
There's no need for instant aggression or rudeness without explanation when it's simply a genuine mistake🤔.

In life generally, face to face, in say somewhere like the supermarket, for instance, and the OP accidentally puts something in my trolley, we don't resort to foul language when it's clear that it's a genuine, simple mistake. Personally, when the OP makes a mistake, wherever I maybe, 99.9% of the time I simply shrug my shoulders and say "that's fine, these things happen," sometimes we laugh it off and we both move on.

And no, unfortunately I'm no better because it has now been ascertained that I'd been given the wrong antibiotics yet again🙄. So now I've got the sixth bag up of antibiotics+fluids+pain relief😢.
Thanks for your concern, though @UnexpectedItemInTheShaggingArea. Much appreciated🙂.

End of.

Thanks for your concern though, @Unexpected...

Hospital wifi as most know, isn't that great!

I think that cheque is well and truly cancelled, Mum.

For what it's worth, I find the use of "End of" insufferably rude, but I don't go round telling people off.

Hope you're better soon.

Wow, what a shitty neighbour! Who steals a wedding dress in the first place, let alone from a pregnant woman? To them look you in the face and deny all knowledge must take, well I don't know what it takes but it's not nice.

Amazon once sent me a £300 camera which never arrived. They couldn't even tell me where it had been delivered to or left as they had no info, just that it was delivered. They did however send another one out free of charge next day. About six months later, a lady knocked on my door with a parcel which she'd just discovered in her greenhouse (she'd not been in there all winter) - it was my camera. Her street was about a mile away from mine and the name didn't even sound similar to my street! I rang amazon as I worried I'd be blacklisted from ordering more expensive stuff (this was a long time ago when they were pretty new). They said thanks but just keep it! So I did well from that error.