To be devastated my wedding dress is lost?

[BlueAndYou]

I ordered it from Debenhams in the sale, perfect size etc. I tried the same thing on in the shop and needed just that one smaller size, they had it online, last size left.

I received an email saying my parcel had been delivered to a neighbour.

She doesn't have it.

This was over two weeks ago. It was suppose to have arrived by 30/06/2017 the latest. After that date, I kept ringing for updates and they said they'd call me back etc etc (they never did), and then they said they were getting the courier to find out where it is. Courier confirmed they left it with neighbour.

So, customer services told me today that it's out of their hands. That is that. I pleaded and after a lot of pleading, they gave me Head Office email.

I emailed Head Office who sent this back to me, I have attached a picture.

AIBU to say this is really bad customer service? They don't seem to care at all.

I have gone as high as it seems I can go.

My wedding is the first Saturday of August. I have a big baby bump that looked incredibly flattering in this dress but now I have to get something else entirely last minute.

I felt beautiful in that dress

Yes agreed! Id inform everyone, not to be heartless, but to warn people!
Imagine if she gets other parcels delivered to hers

Wow! Moving house, getting married and having a baby, you certainly have a lot on your plate! So glad you have your dress and soon you will live elsewhere and away from this bitch of a neighbour. This was a whole load of stress you could have done without. I hope you have a lovely wedding day and feel beautiful in your dress.

Send her a dog poo see if she tries to sell that on.

Iv just read this thread. I can't believe she had it all the time. What horrible neighbours you have I'm glad you are moving.

Enjoy your beautiful dress. I hope you have a fabulous day and il be watching for pics of you in it.

YAAAAAY, OP!!!! 🎉🎉🎉 What a lunatic, though. Who does that?!?!? Can't wait to see the pics ❤️

I love a happy ending. Bastard neighbours. Hope you give them the bloody evils if you come across them. Good luck with everything BlueAndYou,would love to see a pic of your wedding too as the dress is gorgeous.

I certainly wouldn't contact Debenhams and offer the money back as you wouldn't have got your money back if you hadn't emailed the top bod and tweeted them. Bollocks to them, put it towards your wedding, have some booze on them, they can afford it

Gosh I'm so shocked! I never thought for a moment that your neighbour would actually have stolen the dress, let alone tried to sell it so brazenly!

Glad you have it back, and VERY glad you're moving soon.

Fucking unbelievable!?

Well done op, hope the rest of your wedding goes smoothly

Brilliant news! Glad you got a positive outcome.

What a vile piece she is!

I'd go ahead with the police tbh, for the sake of everyone else. Contact royal mail, let them know, and ofc, letters through all neighbours doors, with pics of her FB selling listing!.
Your issue with her is over, but she's scamming and defrauding others, at least get her on a list with royal mail not to leave anyone elses mail with her!

Thieving neighbour!

Wow, I'm glad the neighbour returned the dress.

I would definitely let Debenhams know. I know they messed you around but the dress isn't yours to keep. I would really hope that they still let you keep it though.

I think you should do the right thing OP. It's what I would do even though I'd be annoyed 😂

Ignore all the self righteous people questioning what you do with the refund and goodwill money.

You were caused stress when pregnant and due to get married and they went particularly helpful at first. Maybe let everyone concerned know what happened (specifically Royal Mail to ensure the bitch isn't given any more parcels) and ensure the police follow it up, but don't go offering to pay again or send your wedding dress back.

Please let RM know so the postie doesn't potentially lose their job

Ignore all the self righteous people questioning what you do with the refund and goodwill money.

Don't move so mean ☹️. Its not being 'self righteous' to say I would not keep it. It wouldn't feel right to keep it. I might still feel annoyed at Debenhams for them handling the loss of the dress so badly but I wouldn't see that as giving me the right to keep something that wasn't mine 🤷🏻‍♀️

They gave her the refund and goodwill money for the stress caused and unsatisfactory response to OP's complaint.

The dress was still missing and what happened was unsolved, but they gave the refund knowing there was always a chance it might turn up. It could have been left with a neighbour who had gone on holiday, or shoved it
In a cupboard and forgot.

I'm sure they will be happy it was returned to its rightful recipient and won't be expecting the dress to be returned.

OP please do share pictures of you on your wedding day on this thread, giving a lovely end to this horrid ladies behaviour. So glad you got your dress back.

To the PP's suggesting the OP gives her refund to charity I say this: OP spend your refund money at your wedding having a merry old time. I don't condone this usually but Debenhams have not been great to you - especially at the beginning, so use the £85 to have a few glasses bottles of Prosecco on your special day. Enjoy!

There's a saying that's really fitting for your neighbours. "If you have no shame, then do as you please".

What a cow!

I don't really think the service from Debenhams was so terrible tbh. They contacted the courier to find out what had happened. They emailed OP with confirmation of where it had been delivered to and who it had been signed for by. (Which was true, let's not forget!) They said in that email to contact them again for further assistance. When OP did, they issued a full refund AND gave her more money as a gesture of goodwill. The only poor service is that they didn't keep her very well informed while they were contacting the courier so OP had to chase them up a lot.

Personally, if it were me I'd feel justified in keeping the gesture of goodwill (given OP had to chase them up for info and this could have been resolved earlier had they been quicker) but not the cost of the dress. But either way OP, I hope you have a wonderful wedding.

Oh my goodness, this thread has shown both the best and the worst of people. Reckon one of the soap writers should ask your permission to use it as a plot OP.

So pleased there's been a happy ending prior to your happy ever after.

Hope you have the most fabulous wedding day.

The neighbour! what a caaah!

PS Enjoy your dress and your day, OP.

Enjoy your wedding op