Active discussions

Meet the Other Phone. Only the apps you allow.

Meet the Other Phone.
Only the apps you allow.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

See all MNHQ comments on this thread

Original poster

To be devastated my wedding dress is lost?

461 replies

BlueAndYou · 06/07/2017 18:10

I ordered it from Debenhams in the sale, perfect size etc. I tried the same thing on in the shop and needed just that one smaller size, they had it online, last size left.

I received an email saying my parcel had been delivered to a neighbour.

She doesn't have it.

This was over two weeks ago. It was suppose to have arrived by 30/06/2017 the latest. After that date, I kept ringing for updates and they said they'd call me back etc etc (they never did), and then they said they were getting the courier to find out where it is. Courier confirmed they left it with neighbour.

So, customer services told me today that it's out of their hands. That is that. I pleaded and after a lot of pleading, they gave me Head Office email.

I emailed Head Office who sent this back to me, I have attached a picture.

AIBU to say this is really bad customer service? They don't seem to care at all.

I have gone as high as it seems I can go.

My wedding is the first Saturday of August. I have a big baby bump that looked incredibly flattering in this dress but now I have to get something else entirely last minute.

I felt beautiful in that dress Sad

To be devastated my wedding dress is lost?
OP posts:
Thread gallery
14
Totallybonkersmum · 09/07/2017 02:15

I have to say that having seen at least four offers of people lending/giving OP their wedding dress's is amazing and has really given me faith in humanity and mumsnet members! What an amazing lot you all are!

OP, we often have parcels delivered and whilst some are left with a neighbour, others are not. The courier fakes our signature (not that he knows how to fake my/DH's signature!) and leaves it on the doorstep.

My DH's wedding suit disappeared thanks to the hotel and I managed to get the cost of it returned, but also free dinner and wine at the hotel and another free night at our wedding hotel! That's customer service, but I was on their case. It did help though that we didn't have the deadline you have.

Like the others have said, I'd talk to my debit/credit card and they will refund the money immediately. Depends on how you paid though? You do have the law on your side though; someone mentioned which laws earlier on in this post.

Personally, I'd report them to trading standards and explain the urgency and let them sink their teeth into Debenhams! Their customer service seriously sucks. A post like this one wouldn't impress mumsnet members and send many of us elsewhere. I, for one!

I sincerely hope OP that your situation is resolved pdq. Maybe, ideally, with a dress from here and a refund from Debenhams! I'm sure the money would come in very useful elsewhere. I'd also have the cheek to ask for a goodwill gesture in addition to my refund to pay for the cost of phone calls and time put into sorting this fiasco out. But then I'm ultra cheeky and my philosophy is that if you don't ask, you don't get! Good luck OP! 😉

UnexpectedItemInShaggingArea · 09/07/2017 05:04

Jeez Bonkers Rtft. Things have moved on!

eternalopt · 09/07/2017 06:33

Wow. What a scumbag. Hope karma finds her one day

Boredwithmyname · 09/07/2017 07:13

Sorry if I missed this, but do make sure you tell the local Royal Mail office so they know not to leave post or deliveries with her in future

JustMe43 · 09/07/2017 07:20

You live in a place with at least 10 flats. I presume you have been to each and every one to check. At this stage, I'd say something like, 'the police are involved but they need me to speak to everyone personally first to give them the chance to return it to me'...if you don't mind lying. It is not impossible that the person who signed for it is waiting for you to call round.

bookworm14 · 09/07/2017 07:26

Why don't people read the thread before commenting?

SandyDenny · 09/07/2017 07:29

Great update, definitely put a notice on your door now to stop any other deliveries being left with neighbours. She must be pretty stupid to think she'd get away with such blatant cheek

SandyDenny · 09/07/2017 07:29

Great update, definitely put a notice on your door now to stop any other deliveries being left with neighbours. She must be pretty stupid to think she'd get away with such blatant cheek

AdalindSchade · 09/07/2017 07:30

What a shady bitch she is. Upsetting to know your neighbours are thieves.

Frazzled2207 · 09/07/2017 07:42

Great update. So you have a dress and a refund?

Your neighbour is a nasty piece of work.

Dumdedumdedum · 09/07/2017 08:01

Frazzled2207 - the OP has the dress she ordered, a refund, and a gift of £35.00 towards her wedding as a good-will gesture from Debenhams for all the hassle. Personally, I think she should tell Debenhams/Royal Mail about the whole sorry tale - up to them to reclaim from the neighbour if they want to, but OP was put through enough stress because the parcel was handed over to a neighbour rather than having been delivered to her in person.

Jacarandabloom · 09/07/2017 08:07

Please please tell Royal Mail about dodgy neighbour other neighbours could suffer the same fate. I've been thinking maybe the neighbour thought you'd move before you realised but then again she is stupid tbh. Have a fabulous wedding 🎉.

Oblomov17 · 09/07/2017 10:02

Omg. The neighbour? What a bitch! Why am I surprised? Actually, I'm not. Just because all the people I know are just.... nice, doesn't mean all people are.

Original poster
BlueAndYou · 09/07/2017 10:03

Hi all, another update for you all.

I have let Royal Mail know and the gent on the phone said "Hmm, this isn't the first time we've had issues with that house" Shock

I know he's probably not allowed to share with me such info but I wasn't surprised.

RM say they'll do their best never to leave parcels for me or anyone near by with that house again.

OP posts:
Mustang27 · 09/07/2017 10:41

Well done Blue that was the right thing to do. Can't say I'm surprised that it's not the first time but still sad that people can be so cruel, did she know it was your wedding dress? Not that it matters but it does make it worse.

SandyDenny · 09/07/2017 10:47

If they've got form for stealing post the name they sign with is probably a fake one so they can't be traced.

Have you told the admin of the selling page about her? On my local pages people often share when they've been ripped off to warn others

MrsPringles · 09/07/2017 10:52

Oh OP, I'm so sorry. I hope you get this resolved.

Virtual high 5 to the lovely poster offering you a dress, so very kind Flowers

MrsPringles · 09/07/2017 10:58

Oh wow. Have actually read the whole thread now!

My face looks like this now ----> ShockHmm

Your neighbour?!!? What a cow, so pleased it's all sorted. Have a wonderful wedding day!

GrumbleBumble · 09/07/2017 11:50

Blue have a wonderful day, feel fabulous in your dress (I had a beautiful dress from Debenhams for my wedding 15 years ago and felt like a million dollars).

Lazyjane76 · 09/07/2017 12:37

I've been following this thread and I'm delighted you've had a resolution - I hope you're wedding is fabulous x
One thing I would like to say is Royal Mail are at fault here, not the individual postie but the business and consequently the managers.My parter is a postie and has been directed by his managers to 'get rid of parcels by any means necessary'. Managers are bullying posties into leaving parcels with anyone, not just your immediate neighbours but to keep knocking until someone will take it even if this is in the next street, especially with tracked items.
Posties are getting interrogated if they bring parcels back to the sorting office and asked 'why didn't you leave it with a neighbour'? Posties themselves are raising concerns about the security of the items but they just get told it's not their place to judge the safety of leaving an item, just to get rid. It's called first-time delivery - basically get rid at any cost. The irony of it is if a customer complains that an item has been delivered to a neighbour, the postie gets questioned! It sucks and unfortunately it's only getting worse.

HSMMaCM · 09/07/2017 12:51

This is why some couriers take a picture of the front door of the place a parcel is delivered to.

SchadenfreudePersonified · 09/07/2017 13:25

if a customer complains that an item has been delivered to a neighbour, the postie gets questioned!

Inevitably someone could end up losing their job because of thieving its like the OP's neighbour!

Sparklepants · 09/07/2017 14:38

What did Debenhams say when you told them you now have the dress?

Ginmakesitallok · 09/07/2017 14:49

I assume you're going to offer to pay for the dress now?

n0rtherrn · 09/07/2017 15:16

Love threads like these where people suddenly demand to know what the OP is going to do when the issue is resolved, if they have been given a gesture of goodwill or made some kind of gain or whatever and the PP's think they don't deserve it anymore.

This is a matter for the police to de with as it was theft.

Debenhams refunded and gave extra for rubbish customer service, and the item not arriving when it should have. At the time this was given, it looked like the item would never make its way to the OP.

Royal Mail also have to answer to someone for leaving a package with a neighbour already known to them as a problem for not returning parcels to the recipient. They should leave it with an immediate neighbour, in a safe place or take it back and put a card through the door.

The OP did nothing wrong. She ordered and paid for an item in good faith and was let down by the stores delivery service and by the stores customer service. Why should she now return her wedding dress or waste more time getting on the phone to explain it all and somehow pay again or start making random donations to charity?

Bloody hell only on MumsnetGrin

Swipe left for the next trending thread