To think "well you don't have to shop here do you?" Isn't appropriate from a shop worker?

[littleblackdoggg]

Just that really. It's very inappropriate isn't it!? She was a young girl as well and I don't want this to sound 'ageist' but I do find a lot of younger employees rather rude? They seem to have a lot of attitude.

AIBU to complain about this girls attitude?

Hahahaha

Be kind and you'll get more back

Yah, the guy that was mocking disabled people was always going to get told to leave. I wasn't going to reach for kindness in the hope of getting anything back.

Of course retail staff should be polite and helpful 99% of the time but service industry and servile are not the same thing

It may not have been exactly the right thing to say but she was right, wasn't she?

She explained that it wasn't possible to get what you were requesting and you kept pushing. It sounds a bit like you were trying to goad her into some sort of reaction. When would you have given up and accepted that you can't buy a cucumber from that particular shop at that particular time?

Poor op, didnt get the reaction she expected
You.were.unreasonable.
Poor staff member
Next time try being more polite!
Or yes, go elsewhere if you can't wait!

Did you mean to sound so bitchy there or did it just happen?

Yes she was rude but I'm betting you were quite rude in your tone and she'd probably had her fill of snotty customers by that stage so snapped.
Move on OP we all have our breaking points, no need to tell tales on the girl.

Sorry but from the context YABU. I've worked in a supermarket. Yes in practice she should have called a supervisor but given how understaffed most of the supermarkets are the supervisor was probably on a till and you would have faced a long wait. You should have spoken to a member of shop floor staff or gone to the customer service desk if there is one. Checkout and shop floor are separate departments. Checkout staff really aren't allowed to leave their till and they don't know how the shop floor works. Asking her was as much use as asking a shop floor staff member to open a till and serve you.

She was rude, but it sounds as if you were too. Yes she shouldn't be rude to you but supermarket workers spend all day being spoken to like dirt on someone's shoe. I was reduced to tears on more than one occasion. It's not this girls fault that the shop wasn't stocked properly. There's no excuse for treating customer service workers badly. Complain if you like but you'll probably be the joke of the staffroom if you are this rude in that shop regularly

There's a big difference between the 'computer says no' type employee and the one who tries their best to be polite but eventually dealing with the public grinds you down. I'm not sure which the girl was in this case but I remember it only too well from having a part-time job to get me through school & college. So you're 16 years old and being paid absolutely rubbish money (with very minimal training) to be on your feet for 7/8 hours. You smile politely and pander to customer's needs & moods all day, and put up with things like:

• elderly people moaning constantly about the price of things in your shop (of course a corner shop is more expensive than the supermarket!)
• people literally throwing money at you or putting it down on the counter so you have to pick up each coin
• teenagers coming in just to mess
• rougher crowds coming in to rob the place constantly
• snobby/rude people with a clear 'looking down their nose' attitude
• people huffing and moaning about the queues
• and yes sometimes people requesting something which you've been told by your boss you can't do (ie sell stuff before it's put out) and then not accepting your answer
• never getting a lunch-break because as soon as you went out back to eat, it would get busy and you would be buzzed back down

And although you were probably a lot nicer than the other majority of customers, and she probably shouldn't have said that, I completely understand why she might have just had a bad day.

Public aren't that hard to deal with if you do your job correctly and keep them happy.

I agree that this particular cashier was rude. But really? Customers are always fine if you do your job correctly?

So threatening to throw scalding coffee over an employee because you are told (politely) that a certain item of confectionery has sold out counts as "not hard to deal with". Actually throwing hot water at employee counts as "not hard to deal with"? Threatening to rape an employee counts as "not hard to deal with"? Refusing to be served by the "European" employee during Brexit campaign counts as "not being hard to deal with"? Smearing the toilet walls with faeces on repeated occasions counts as "not hard to deal with"?

At dd's job it is company policy that they must not ban or refuse to serve any customer, however abusive. So if a customer threatens you or showers you with racist abuse on Monday, you have to be prepared to serve him with undiminished politeness and smiliness on Tuesday. And all the above are incidents which have happened to dd herself or colleagues in one small shop over the last year or so.

She wasn't unreasonable. You made her an offer (I'll pay you money for fresh produce) which she declined (I don't have any available at the moment). Simple contract law. You were unreasonable for trying to press the matter.

I think you're rude. Shops I worked in when I was young you got given a job ( in her case tills ) and that's it, if I then went into the stock area and asked them to stop what they were doing to get a cucumber for a customer they would have not been happy at all.

Public aren't that hard to deal with if you do your job correctly and keep them happy.
Really?
Ypu worked in retail?
I've been screamed, threatened and had things thrown at me.
Then asked to commit fraud
All because i've done my job properly and done what managers have asked ( but not what customers have wanted).
This is why i no longer work retail.

I used to work in retail, you have to have the patience of a saint. I've wanted to say something like that to so many people before but didn't dare.

At dd's job it is company policy that they must not ban or refuse to serve any customer, however abusive.
Yep, same in both places i've worked.

It all depends on how the conversation went.
Was it:
Hello can I have a cucumber please?
Naw - we ain't got none and I ain't getting you none.
When will you get some?
We've got some biatch but I ain't giving them to you. I ain't making you shop here. I'm only a girl and therefore don't give one fuck.

Or.

Where are your cucumbers girl?
I'm sorry we don't have any.
Well look out the back then. We all know that you have everything out there and can't be bothered to put it out.
Well we do have some but I can't get them for you.
But I neeeeed a fucking cucumber. How will I drink my pimms without a cucumber?
Sorry but I can't leave the till. Have you tried Jim's cucumber and lettuce emporium over the road?
Don't tell me where to shop, girl.

I like your invoking Pimms Snickers

A pimms emergency would make demanding a cucumber perfectly reasonable . Fact

Cory
That makes me so mad. Working in a shop is not a green light for people to treat you like crap.

@SnickersWasAHorse the exact conversation was:

Me: oh hi there, do you know if there is any fresh veg out the back?
Girl: yes there is but unfortunately it's a new delivery so it isn't out yet.
Me: oh but there is cucumbers/lettuces, etc. out the back.
Girl: yes but it isn't put out for sale right now.
Me: but there isn't anything put out?
Girl: yes I know because it's out the back.
Me: could you please grab me a cucumber at least?
Girl: no that won't be possible because I'm not going to be able to leave my till.
Me: please could you ask someone else?
Girl: no... They can't get it either.
Me: so you have a stock out the back and you won't get any of it? There really was no point in coming here!
Girl: well you don't have to shop here, do you?

I wasn't rude in any way, I never gave an attitude. I was just trying to understand the situation, she had an attitude throughout.

I think the fundamental problem is that you don't understand that it's often not possible to 'grab'stock

I completely follow what she was trying to explain to you.
I think you assumed she was being unhelpful when it's likely she literally couldn't help you .

Literally the last thing you said was fucking rude 😂 I'm not surprised she said that to you

Thanks for posting exact conversation, OP.

From that I can see that she was actually really polite and you kept pestering her.

What part of "it's not on sale right now" didn't you get?

If I was unpacking stock right in front of you I still might not be able to sell it to you until it was correctly entered and priced on the epos system.

What you were asking her was with the assumption that it could be done but she couldn't be arse which it's entirely possible was completely incorrect .

Well if thats exactly how it happened then I am even more sure that the rudest person there was you!

You refused to accept what she was saying, do you really thinkt hat you are so special that she should disregard the rules her employer have put in place so you can have a cucumber?!

I have one in the fridge, you can have that and I can suggest somewhere you can put.....FYI that was rude :)

it*

I think the shop assistant was very polite TBH.