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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think "well you don't have to shop here do you?" Isn't appropriate from a shop worker?

303 replies

littleblackdoggg · 30/06/2017 01:08

Just that really. It's very inappropriate isn't it!? She was a young girl as well and I don't want this to sound 'ageist' but I do find a lot of younger employees rather rude? They seem to have a lot of attitude.

AIBU to complain about this girls attitude?

OP posts:
KoalaDownUnder · 01/07/2017 02:44

^ Pemba - exactly!!!

SugarnetMum · 01/07/2017 03:31

Lol at uneducated idiots calling customer facing jobs lowly. They are on a higher level than you. So my boss who has run and owned twenty food businesses and works in them himself serving the customers , hes lowly?! Grin dont get confused. Quite admirable tbh. Although what Is lowly is people that think they can look down on others for the type of work they do.

SugarnetMum · 01/07/2017 03:35

To he honest that young girl who was rude is probably fed up working for some dickhead who doesn't even remember her name. Treats her like a number. Why should she bother to treat the customers well if her boss does not treat her like that. That's how it works. If you treat your staff the way you'd like your customers to be treated you're onto something good. I work in a bloody chicken takeaway and love it because I have a great boss who has no problem getting on his hands and knees scrubbing the floor, or picking up food off the ground while cleaning after customers, or will happily spend the whole day washing dishes.. Not someone who categorizes and is a bloody dictator.

KoalaDownUnder · 01/07/2017 03:42

So my boss who has run and owned twenty food businesses and works in them himself serving the customers , hes lowly?! grin

To be fair, most people who are running a large food business don't work the checkout themselves. Any more than the senior partners at a law firm sit on reception answering phones.

They pay other people to that because they're too busy doing the stuff that those people aren't qualified or experienced to do.

peukpokicuzo · 01/07/2017 03:54

She was rude but so were you.
It wasn't her fault. She wouldn't have chosen the staff or delivery timetable. She was just doing her job and wasn't able to do a different thing for you. He manager - presumably comfy at home, is the one who is to blame it of you complain they will take it out on the girl.

Just shop elsewhere

SugarnetMum · 01/07/2017 03:57

I'm not talking large food business
Big or small. Customer facing jobs are not lowly

Customer facing jobs doesn't automatically mean young inexperienced woman man or student. It can often be a hard working, experienced wiser owner of the actual company.

Smitff · 01/07/2017 04:08

SUCH a British thread. All this brouhaha over a fecking cucumber 😂😂😂

KoalaDownUnder · 01/07/2017 04:16

FFS. It's not 'taking it out on someone' to question why there's no fresh food on the shelves.

The correct response is 'We're really sorry for the inconvenience, but the shelves won't be restocked until '. Not 'You're welcome to go elsewhere'. (No shit, Sherlock).

I have no idea why people are defending this.

Pemba · 01/07/2017 04:57

Koala Maybe it's people who are working/have worked in customer service roles, been badly paid and put up with a lot of shit from both bosses and customers, and who at the back of their minds think people look down on them for doing that sort of job, they internalise this, so they get defensive and chippy.

But you should be proud of yourself if you do a good job in customer service!

I am sure most customers are normal people, but for those customers who are actually dickheads, surely it is better to do the icily polite and firm thing, then you keep the moral highground and it makes them look even more dickish!

I do appreciate it is hard if your manager doesn't have your back though. Extreme cases, like customers who threaten staff, should be banned from the store, or even reported to police if appropriate.

MitzyLeFrouf · 01/07/2017 08:39

They are on a higher level than you. So my boss who has run and owned twenty food businesses and works in them himself serving the customers , hes lowly?!

You don't see the difference in job status between someone who owns twenty businesses and the person who works for the person who owns twenty businesses? Okay then.

TiggyD · 01/07/2017 09:24

Can't get over this exchange on page 1.

The OP complains about shelves being out of vegetables.

Shelvesoutofbooks said: "She was right tho."

OP said: "But it's rude? Are you the girl?"

Well obviously not. She's called Shelvesoutofbooks not Shelvesoutofvegetables! If she works in any shop it's going to be a bookshop!

WaywardOn3 · 01/07/2017 10:15

Ffs this is why I hate retail at times.

When I was younger I was constantly asked insanely stupid questions

"What fuel does my hire car use?"
Erm did the company not tell you when you hired it?

"No, but you work in a petrol station... it's the white 16 plate audi over there"
still can't help you with that
"They don't bother training their staff these days"
No, I'm just not a magician...!!

"What oil do I need for my car?"
Let's have a look at the oil guide book "can't you just tell me... it's that car right there and you work in a garage"
Not a mechanics garage so can't magic the answer out of thin air
"I don't have time for this" - storms out

"I need help filling my car"
Unfortunately I'm on my own so can't help you. If you come back at X time I can
"Your sign says you offer assisted filling"
We do offer that and if you look the sign also states what times that service is available
"But I need fuel now!!"
This man wasn't actually disabled just another person with no idea what fuel his hire car needed and wanted to blame me if the wrong fuel was put in... he was incredibly rude throughout and I smiled as I told him not to let the door hit him know his way out

Retail is fucking hard work and if you're an arse I don't have to accept it with a smile!!

WaywardOn3 · 01/07/2017 10:25

Don't forget all of you people who don't have the 1-20p you went over and just think you can not pay it.

Or the people who have literally no idea they can't smoke, use a mobile, let their child fill up or pay for the fuel and are mortally offended when you point it out

WaywardOn3 · 01/07/2017 10:26

So glad I no longer work in retail

BewtySkoolDropowt · 01/07/2017 10:28

Imo a comment like 'it was pointless coming here' is begging for that kind of response.

Op was rude, was responded to appropriately.

DSHathawayGivesMeFannyGallops · 01/07/2017 10:46

Ummm.... "lowly"? Thanks Angry

PersianCatLady · 01/07/2017 12:10

You hear people say respect your elders, but I'm sorry, it needs to be earned in my eyes. Age isn't a free pass for respect
I am sorry but I do not agree that people need to earn respect at all.

I think that everybody deserves to be respected until such time as they act in such a way to lose that right.

It is only a subtle difference but there is a difference.

PersianCatLady · 01/07/2017 12:29

If she was smart she would have said i am sorry that's all we have til the next delivery
So in order to placate the OP, the shop assistant should have lied??

DSHathawayGivesMeFannyGallops · 01/07/2017 13:23

PersianCatLady not so much lie as what customers don't know won't hurt them.

There's a whole process to delivery that you don't see. It's tedious but we can't skip steps. It's not ideal for customers but it's better than saying yes it's here but you can't have it, especially when you're busy with no idea when you might be ready by.

LauraMarling · 01/07/2017 13:36

These youths with the attitudes are mostly following instructions from all the old employees that haven't got the delivery on the shelves yet.

faithinthesound · 01/07/2017 13:37

There are different types of respect.

  • Deference to a person who is in a position of power over you, be they manager or police or some other representative of the justice system has nothing to do with what a person does, or what they are like as a person. It is entirely about the position they hold, be it manager, police officer or representative of the justice system, teacher, etc.
  • Earned respect is a different beast. It has nothing to do with the position a person holds, and everything to do with the way a person behaves.
  • Basic human respect is again something else entirely. It's the respect you get because you're a human being with rights. It has nothing to do with the position you hold or the things you've done, like the other two kinds of respect.

What we have in the usual staff/customer interaction is a discrepency in position/power. The fact of the matter is, by virtue of being the employee, the staff member is already at a disadvantage. Not only must we adhere to the social contract, but we also have the rules and regulations and policies of our respective companies to follow - many of which you as members of the public are not privy to. And many of which you as members of the public exploit mercilessly.

Nice customers understand this power imbalance and do their best not to exploit it. They see us as equals.
Crappy customers understand this power imbalance and exploit it for their own ends. They see us as less-than.

The OP was a crappy customer. She didn't give a toss about what the staff member was telling her. The staff member, by OP's own admission, used the word "can't", as in, she can't get the cucumber because of the policies and restrictions she mentioned. The OP then wilfully misinterpreted that as "won't", as in, she won't get the cucumber because she's lazy and rude.

The OP was not wrong for asking the question, she was wrong for not accepting that the answer was no.
The staff member was not wrong for being exaperated with OP's rudeness, but she was wrong for expressing that verbally while on duty in a customer facing role - IF we take OP's word at face value and believe that the staff member spoke rudely when delivering the final remark. Given OP's already demonstrated deficiency at auditory comprehension, I'm willing to bed that the staff member wasn't rude - OP just thinks she is because she was saying something OP didn't want to hear (and not immediately jumping to comply with OP's unreasonable request).

PersianCatLady · 01/07/2017 13:38

There's a whole process to delivery that you don't see. It's tedious
I remember having to check off boxes of mixed stock on paper dockets.

Tedious isn't a strong enough word to describe it.

faithinthesound · 01/07/2017 13:42

And if the staff member had merely said "no, we don't have any", here's what would have happened (based on my own bitter experience):

  • She would have been called lazy for refusing to go and check
  • She would have been called a liar when the shipment was inevitably mentioned to the customer by another staff member
  • OP would have two shiny new bits of "rudeness" to whine about. AND
  • She would have been in exactly the same position as she was in in this thread (not being able to sell anything from that shipment until it was processed).
MaisyPops · 01/07/2017 13:48

I'm willing to bed that the staff member wasn't rude - OP just thinks she is because she was saying something OP didn't want to hear
This.

The sort of customer who refuses to accept a perfectly reasonable response from a shop worker and starts threads essentially saying 'this shop assistant clearly wasn't bothered about ME and was awfully rude' is probably the kind of customer who thinks they are always right and everyone is employed to jump on demand. (Probably in a similar group as s people who think their GP should see them immediately, that they can park where they like because it suits them, that teachers should ensure their child does well regardless of effort etc etc).

IhopeYourCakeIsShit · 01/07/2017 13:56

If you'd had a conversation with a surgeon which ended with them saying 'You are welcome to get a second opinion' would you have felt quite the same?
Your thread title ending 'isn't appropriate from a shop worker' I think is hideous and tells me everything i need to know about you.

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