To think "well you don't have to shop here do you?" Isn't appropriate from a shop worker?

[littleblackdoggg]

Just that really. It's very inappropriate isn't it!? She was a young girl as well and I don't want this to sound 'ageist' but I do find a lot of younger employees rather rude? They seem to have a lot of attitude.

AIBU to complain about this girls attitude?

She didn't tell me when it would be put out
Perhaps she didn't know??

Poor shop assistant having to deal with you.

I don't know why you're all defending her

There have been quite a lot of explainations as to why little. Perhaps you should read them and do a bit of self reflection.

No, she didn't HAVE to. And probably shouldn't. But most of us can see exactly why she did.

Because she was in the right, perhaps?

OP,
In my opinion she was rude to you.

Because you were rude to her. Have some respect.

Ageism cuts both ways.

I only needed some veg, I don't see how that's being rude  there was a delivery.

Thanks @avamiah

Ok so sometimes our lorries get held up (flat tyres, traffic etc) which causes a delay in the fresh delivery
None of which are the fault of the staff
Why take your frustration out on the poor girl ? You are perfectly free to shop elsewhere and I have in the past told my own awkward customers just this!

there was a delivery.

THAT. SHE. COULD. NOT. FETCH. YOU. ANYTHING. FROM.

What part of that are you have trouble understanding?!

I think you were being difficult, but she was rude. Most retailers would probably want to avoid having their staff be rude to customers, even the difficult ones.

Complaining about it seems petty to me, though.

Clearly OP does not realise that fresh deliveries come in 12 crates high and 10kgs a crate with 24 crates to a pallet

Good luck to you OP if you ever find yourself working in a supermarket

Of course she was rude. And unprofessional. To be honest a lot of customer facing staff do seem to be like that, but I am talking people of all ages. Lack of training maybe or bad working conditions so they just don't care. It reflects badly on their business though.

It wasn't the best thing to say to a customer no, (actually she should not have said that at all - unprofessional).

However, no matter which way she worded it, the fact remains - she could not get you the product(s) you wanted.

Your choice was, wait/come back later or indeed, shop elsewhere.

Also, yes it is 'ageist' to tar an entire generation with the same brush, when commenting on a younger generation, don't forget who raised them.

OP,
I take it this was a small local shop were only one person works or maybe two at a push ?
Where did this happen ?

Honestly i dont think you are unreasonable. That girl was rude. (I work in a supermarket) yes, ahe cant leave the till but she could have buzzed someone and asked them to get one for u.its good customer service. When our deliveries come in provided the guys are in on that department they will put it out. No need to count anything. Also i have gone and asked dor certain products from a delivery before thwy have gone onto the shop floor. She was being lazy in my opinion

I work weekends in retail and yes, sometimes there are boxes out the back that have not been opened. What customers fail to understand is that on the weekend, we are NOT ALLOWED to touch those boxes.

There is no dock worker on to scan them in as received.
There is no manager to check the goods off as acceptable.
There are barely any staff on the floor as it is, so we can't spare one person to fossick around for three quarters of an hour.

Trust me, if we could help you, we would. I'd love to be able to leave the floor for three quarters of an hour to fossick through boxes to get you that one thing you want. But, it isn't fair on my coworkers who then have to cover the floor without me for that time, and it isn't actually allowed because on Monday, when that one thing you want that I found for you and sold you isn't accounted for when the dock worker and the manager go through the delivery, what then?

I mean maybe she could have been a little more tactful in the way she phrased what she said. But you could have been a hell of a lot more reasonable in what you were asking. If she's anything like me and the staff where I work, she knew exactly what she was physically and legally capable of and made that known to you, but you didn't seem to want to hear it.

When customers do that to me, it makes me want to shove their heads through our granite counter (I am joking and exaggerating here, for the record), let alone say something a bit rude to them. Usually, I do neither. But can you honestly not see why a customer like you, refusing to hear the word no and the reasonable reasons why, would make someone want to be rude to you?

It takes a good hour or so to unload deliveries and get them to the back-ups before anyone can start taking produce from them.

I highly doubt she said she couldn't get it for fun

I only needed some veg, I don't see how that's being rude  there was a delivery
It is rude because she said no and still you continued to pester her.

Not every thing in life revolves around you.

I find as people get older and have more money in the bank they get more entitled. The older they are the worse they are. Such attitude!

I've found that since I've got older and retired, I have less money in the bank. Just saying. And I wouldn't expect the lady on the till to abandon her position to go out back and get me a cucumber.
Sheesh!

In larger supermarkets this would not have been a problem,as you are trained to give customer satisfaction in all ways, and told not to ever be rude or offhanded with a customer. Usually there is always someone available to call.to go and check in the store room , to see what the situation is regarding produce etc. Its called customer service,and very important to the supermarkets and shops.

littleblackdoggg,
Are you still there ?

Firstly, why ask someone on the tills about stock in another department or going to get you something? That's clearly not the job they're doing right then, chances are they haven't even ventured into that area that day, and they can't wander off from their till for quite obvious reasons. If you need help find someone on the floor or if no one's around go to the service desk.

Secondly, if this was a normal sized supermarket the delivery will literally be tonnes of stock on at least half a dozen palettes. Finding you a cucumber or whatever wouldn't be as simple as wandering out the back and grabbing one, some poor worker would have to search through it all, which is physically hard, takes ages unless you get lucky and makes organising things properly later a nightmare. Also it will need to be in the system before they can sell it otherwise it will screw up their numbers. If it was later in the day it could have actually been the next day's delivery, in which case putting it in the system and starting to sell it could create a whole boatload of issues.

You won't have been the only person who asked and was told no. If they were out of that many things staff will have been fielding questions left and right. They can't make an exception to help you and then not help the next person who sees you being helped and on and on it goes.

You were told no repeatedly and given the reasons why, and you didn't let up. Sometimes 'well, you're free to shop elsewhere' is the only thing that actually gets the message that you can't help them through. When I worked in a supermarket my managers were always fine with that if it got a time-waster out of the way and actual customers served.

'I don't want to sound ageist but...' means you're about to say something ageist.