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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

To want to get my grocery delivery driver sacked?

150 replies

EveryLittleBitDoesNotHelp · 26/02/2017 16:12

So basically ordered my dm's weekly grocery shop online to her house for today.

She is not very well suffering with hip problems so I'm helping to take care of her. I also have my ds with me.

Delivery was late but not really arsed about that even though it was inconvenient.

The driver had parked at the back of her house then scaled her back garden gate to unlock it. He dragged the shopping cart thingy down her patio steps and banged at the window (there's no bell, knocker or letterbox ect as it's a back door leading straight to the lounge). I was bfeeding ds in there.

My dm opened the door ajar and said "please could you come around the front as my dd is bfeeding". The driver shouted at her! said "well the satnav told me to come this way, why can't you just take the shopping here?". dm explained that I had my breasts exposed and the baby was getting cold, and that she couldn't carry the shopping to the front of the house due to her disabilities.

Driver reluctantly brought the shopping around to the front door and left. dm laughed him off as just being a miserable git.

So heard the back gate banging in the wind as he left it open. Just went outside to close it and he has lifted one of dm's patio slabs on her steps and just left it!

Complained to the customer service line but they just said they'd pass it onto the store manager. I'm fuming! my poor dm she is elderly and vulnerable. What should I do next? should i escalate my complaint and hope this selfish twat gets sacked?.

OP posts:

SheRaaarghPrincessOfPower · 27/02/2017 00:44

I'd absolutely complain about this, just send an email. He was a dick (boobs, parentals and paving slabs aside). He was rude and came to the wrong door. Fgs, people need to do their job properly, and if they make a mistake, not be a dick about it.

SheRaaarghPrincessOfPower · 27/02/2017 00:46

If I had this (mild disability, trouble moving and lifting) I'd ask them to either carry it through the house or to round to the front door. Surely stuff like this is a big reason people get online deliveries.

EmeraldScorn · 27/02/2017 05:21

It seems to be a thing on here, trying to get people sacked - You are being unreasonable, ridiculous and unnecessarily spiteful!

RebootYourEngine · 27/02/2017 08:13

Maybe he thought that he was doing a good thing by delivering it to the back because the majority of houses have their kitchens at the back of the house.

Also delivery drivers can not possibly know every area, street, house that they deliver to so thats why they use satnav.

origamiwarrior · 27/02/2017 08:41

99% sure that the slab was dislodged as the delivery driver (probably in an arsey mood), dragged the big trolley, laden with boxes, back up the steps. Wheel got caught under the overhang and he yanked it. Fairly sure he would have noticed so should have told you he had damaged your property.

I think your initial complaint is appropriate. Yes you/your mum were being twattish not taking the shopping in at the back, but the customer is always right, and Tesco/others say they will deliver to whichever part of the property you want.

Just don't escalate it further.

RebootYourEngine · 27/02/2017 09:05

Origami i dont agree that the customer is always right.

MuseumOfCurry · 27/02/2017 09:19

Sure - and the driver will get paid the same regardless of whether he's moved the groceries once or twice.

I've no idea why he decided to come to the back door instead of the front, butt hat anyone can be so casual about a stranger's labour strikes me as churlish.

MuseumOfCurry · 27/02/2017 09:20

'butt hat' = 'but that' .

MyWhatICallNameChange · 27/02/2017 09:30

Surely when coming across a locked back gate common sense would tell you to go round the front, not climb over and unlock it?

Someone did that to us once it frightened me because the reason it was locked was to stop people getting in, not for them to climb over! It was the wrong address too, they wanted our neighbour.

I think you have grounds for complaint about him not using the right entrance, but not the paving slab.

Oh, and the poster who said if you're revealing your breasts you're not doing it right, surely in your own home (or your mothers) you can do what you damn well like? It's not like you have to be discreet in front of your own baby.

HappyFlappy · 27/02/2017 09:42

probably made him late for his next delivery

He would have been. OP said he was late with theirs.

Can't see why stuff couldn't have been left outside the gate (other than frozen) and OP could have brought it in when she'd put her tits away finished feeding.

How old IS OPs mother - has she said? I envisage her as being in her sixties at the oldest if OP is of an age to propagate.

I'm in my sixties and don't consider myself an "old" woman. A bleedin' awkward one, yes - but not "old".

stoopido · 27/02/2017 09:43

Hmm I think you were a bit precious about the whole breastfeeding issue, sorry. On this occasion I would have just taken in the shopping through the back door. I do however, think it is irrelevant whether someone is having a bad day. I had a terrible experience recently when having blinds fitted by a well known company. The guy trashed my house got wound up after causing some damage and then slammed my doors in an aggressive huff. I complained but he wasn't fired, I was just told he was having family problems at the moment!!! Meanwhile I have hundreds of pounds of damage all because the installer was having a bad day with his wife.

HappyFlappy · 27/02/2017 09:44

the customer is always right

Bollox to this Origami.

There are some really nasty customers about (not saying that OP and her mam are, but some people are just spiteful and entitled - read some of the other threads)

BadKnee · 27/02/2017 09:45

Sorry, I don't believe he went out and crowbarred up a paving slab. Why on earth would you?? How long would that take? He'd be losing time and money if he did that. In broad daylight. With his handy crowbar that he carries in his pocket for just such revenge?? Seriously.??

Paving slab probably lose and he might have picked it up to make it clear that it was dangerous.

He delivered the shopping to the house. You should have thanked him and asked him to leave it there. As soon as you'd finished feeding you could have put it away.

Instead you made him take it all back, reload it into the van, drive round to the other door, unload it again and deliver it to another door. And now you want to complain.

If I had been the driver I would have said that you refused delivery and taken the shopping away.

BadKnee · 27/02/2017 09:52

Sorry - that is to other posters - OP has said she has thought about things and realised that it was probably an accident.

The customer is quite definitely NOT always right. Clearly the person who thinks that has not worked in a customer -facing role nor runs their own business.

pinkblink · 27/02/2017 09:59

I'm confused why it matters that you where feeding a baby?! Women are constantly fighting to normalise breastfeeding and not feel like they should have to hide away in public etc and you're making such a drama out of it that we had to drag the shopping all the way around the house?

HappyFlappy · 27/02/2017 11:29

Bollox to the customer always being right!

My kids worked in retail. They came across some right tw*ts!

HappyFlappy · 27/02/2017 11:30

ooh! apologies - my laptop took a huff for an hour and I didn't realised my post had registered.

As you were,

Awwlookatmybabyspider · 27/02/2017 11:38

Moody little blighters aren't they, Happy

clairethewitch70 · 27/02/2017 11:49

Maybe it was loose when he stepped on it and put it like that to warn you it was loose and so that no one would fall if they stepped on it as the slab slipped? Maybe he fell, he could have hurt himself. Maybe the cart he trundled over it loosened it?

HappyFlappy · 27/02/2017 11:53

They are Spider - I could have just not posted, but I thought that my golden words and wise sentiments must not be lost to posterity

Awwlookatmybabyspider · 27/02/2017 12:00

Ha ha. Always have to put you tuppence worth in or as my dearly departed mum used to say
A right Mrs Chipinski

MadisonAvenue · 27/02/2017 12:07

"Her breasts are exposed my good man!!"

Totally lost it at that comment

HappyFlappy · 27/02/2017 12:13

It should go into the "MumsNet Big Book Of Crushing Remarks" Madison

AwaywiththePixies27 · 27/02/2017 12:14

Still unsure why she had to say your breasts were exposed. You were feeding your child not doing a lapdance.

I'm sure the sainbos delivery driver wouldn't have batted an eyelid anyway and gone about his business.

MadisonAvenue · 27/02/2017 12:28

It really should Happy

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