To want to get my grocery delivery driver sacked?

[EveryLittleBitDoesNotHelp]

So basically ordered my dm's weekly grocery shop online to her house for today.

She is not very well suffering with hip problems so I'm helping to take care of her. I also have my ds with me.

Delivery was late but not really arsed about that even though it was inconvenient.

The driver had parked at the back of her house then scaled her back garden gate to unlock it. He dragged the shopping cart thingy down her patio steps and banged at the window (there's no bell, knocker or letterbox ect as it's a back door leading straight to the lounge). I was bfeeding ds in there.

My dm opened the door ajar and said "please could you come around the front as my dd is bfeeding". The driver shouted at her! said "well the satnav told me to come this way, why can't you just take the shopping here?". dm explained that I had my breasts exposed and the baby was getting cold, and that she couldn't carry the shopping to the front of the house due to her disabilities.

Driver reluctantly brought the shopping around to the front door and left. dm laughed him off as just being a miserable git.

So heard the back gate banging in the wind as he left it open. Just went outside to close it and he has lifted one of dm's patio slabs on her steps and just left it!

Complained to the customer service line but they just said they'd pass it onto the store manager. I'm fuming! my poor dm she is elderly and vulnerable. What should I do next? should i escalate my complaint and hope this selfish twat gets sacked?.

yes worra he really did shout at her. I totally take that IWBU about the sacking thing (over dramatic on my part). In hindsight I probably should have told dm to just leave the shopping in the lounge or by the back door. Luckily dm is shit with technology so she won't be ordering online and if I order for her again I'll be sure to leave a note saying please use the front.

dm explained that I had my breasts exposed and the baby was getting cold

Did your DM really say that, and why didn't you just get off the sofa and go to another room?

You might get a complaint from the driver that he tripped over your loose paving stone.

Obviously not Ocado.

I think a delivery driver should not shout at a customer, especially not an elderly one. Yes, he could have had a bad day but that is not OPs DM's fault.

I imagine the paving stone was an accident/he'd found it to be loose, not deliberate vandalism.

So I would complain about his manner, but probably not attempt to get him sacked.

Did you find the slab upright like that? If so, maybe when he went down it was loose so he lifted it up like that to make it obvious there was a problem so someone didn't put all their weight on it and fall over?

UmmNo please dont call my dm weird. She's just abit eccentric and getting worse with age, she is genuinely harmless.

OP, fair enough, sorry about that . I've an eccentric mum myself

YABVU. Make a complaint if you want to, but do you really want someone's job over this? Sorry but I think that's awful.

By all means make a complaint and let the supermarket decide the appropriate course of action.

I just don't understand the mentality of wanting to have him sacked for it.

He should bring the shopping to the front door. I'd complain rationally through the normal channels (and switch delivery company).

I agree I AIBU for the sacking comment now I've calmed. And yes lazy for not getting up. Still shouldn't have resulted in him shouting at my dm.

I don't understand in what universe its ok to scale a gate in order to deliver shopping?

I assume he'd noticed the slab was wobbly and propped it up to flag it to you. Nothing else makes much sense.

I don't the front and back have the same road names.
Driver follows the address and uses his head ( thinks you have locked the gate by accident) to get the shopping to you. Nearly kills himself tripping over the loose paving slab

Then you tell him to pack it all up and drive round the front.

Mmmm

DonutCone yes I found it like that when I closed the gate. That's a rational possibility.

She she really say to the delivery man, in reference to you, "Her breasts are exposed?"

I'm mystified as to why he lifted the paving slab. And,fair enough,he may have had a crap day,but that doesn't mean he's entitled to take it out on the customers.

You think he lifted the slab by hand or do you think he caught it with his foot. One of those slabs hangs over the edge.

Did he use one of the trolley things with all the boxes stacked, maybe that lifted the flagstone?

"He dragged the shopping cart thingy down her patio steps" - could this have dislodged the step?

If he used a trolley then dragging it back up the steps he could have accidentally dislodged the loose paving slab. That sounds like a more likely scenario.

Yabu
You sound petty, entitled and precious
You could have turned around or put a blanked over your breasts if you didn't want him to see them.
The guy is trying to make a living. You said the delivery was late which probably means he was going to be late getting home for the day, back to his family.

So forget op there bfing.
You really think it's acceptable for the old person to have to carry her stuff through the house when she will have problems doing this?
Op being there doesn't change the fact he should have apologised and gone to the front door.

I'm utterly confused. Why couldn't he have delivered the groceries to that door? If it was because the kitchen was on the other side of the house, that wouldn't have made a difference because Tesco drivers are really good about delivering to the kitchen rather than to the door.

If the only reason was you were BFing, you could have covered up with a shawl, shuffled round and/or moved to another room. It sounds a little precious, TBH.

The patio slab is a bit weird, but presumably the cart banged it and lifted it up. In which case, it needed fixing already to be dislodged so easily.

It sounds like he was overly grumpy, but you and/or DM were overly difficult, so I'm not surprised all three of you had a bad experience. Bit much to want him sacked. As you've pointed out yourself, next time you have a grocery shop, you should provide notes in the address (with one of my previous addresses, I used to specify a small van because the big ones wouldn't fit down my road - the notes are there to be helpful).

Suspect next time though it may have to be from a different supermarket.

You are entitled to make a further complaint but it is not for you to decide what sanction will be issued. Highly unlikely that he would be sacked over this, and if you made your first complaint in the same tone and manner as your first post, it is unlikely to have any credibility.

Sorry, have just re-read the thread and it was another poster who mentioned Mr T rather than the OP. Which supermarket was it, and did you ask if the driver could have carried the bags to the kitchen? If it was a door to door service only rather than door to kitchen, I can understand the issue more.