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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

To want to get my grocery delivery driver sacked?

150 replies

EveryLittleBitDoesNotHelp · 26/02/2017 16:12

So basically ordered my dm's weekly grocery shop online to her house for today.

She is not very well suffering with hip problems so I'm helping to take care of her. I also have my ds with me.

Delivery was late but not really arsed about that even though it was inconvenient.

The driver had parked at the back of her house then scaled her back garden gate to unlock it. He dragged the shopping cart thingy down her patio steps and banged at the window (there's no bell, knocker or letterbox ect as it's a back door leading straight to the lounge). I was bfeeding ds in there.

My dm opened the door ajar and said "please could you come around the front as my dd is bfeeding". The driver shouted at her! said "well the satnav told me to come this way, why can't you just take the shopping here?". dm explained that I had my breasts exposed and the baby was getting cold, and that she couldn't carry the shopping to the front of the house due to her disabilities.

Driver reluctantly brought the shopping around to the front door and left. dm laughed him off as just being a miserable git.

So heard the back gate banging in the wind as he left it open. Just went outside to close it and he has lifted one of dm's patio slabs on her steps and just left it!

Complained to the customer service line but they just said they'd pass it onto the store manager. I'm fuming! my poor dm she is elderly and vulnerable. What should I do next? should i escalate my complaint and hope this selfish twat gets sacked?.

OP posts:

PerspicaciaTick · 26/02/2017 16:38

Please complain. Presumably the SatNav thing was an understable error, but climbing a locked gate and lifting a paving slab are very peculiar actions.

Birdsgottaf1y · 26/02/2017 16:39

The deliveries that I've had, Tesco, Asda and Iceland have phoned me if there's been any issues (I've had deliveries whilst on holiday).

There's usually a box, to fill in any details. Some cottages etc are oddly laid out.

I think he just needs a bit of guidance on that, unless none of them were provided. In which case he did his best.

I (or other family members) had an issue with publicly BF, with a blanket/cover over them, though.

pinkyredrose · 26/02/2017 16:40

Definitely escalate your complaint, he sounds a total arsehole. Someone like this shouldn't be doing this job that brings them Into contact with people in thier homes, some of whom are likely to be vulnerable.

Silentplikebath · 26/02/2017 16:46

Why couldn't you have just moved? It's much easier to move a bf baby than bags of heavy shopping.

Original poster

EveryLittleBitDoesNotHelp · 26/02/2017 16:48

No cctv to prove it was him that caused the damaged. I was just more pissed off that he shouted at an elderly lady. I really wouldn't care if anyone saw me feeding btw. I doubt I'll take it any further, thanks for the replies

OP posts:

Jaxhog · 26/02/2017 16:48

Never heard anything like it!

Totally agree.

BusyBeez99 · 26/02/2017 16:51

Is her house all open plan. Why couldn't you have just moved to another room.

MovingOnUpMovingOnOut · 26/02/2017 16:51

I was thinking he sounded quite dedicated to have scaled the gate.

Then I read on and he sounds slightly dereanged.

I think yabu to want him sacked for this. A bollocking measured word is what he needs.

WorraLiberty · 26/02/2017 16:52

But yeah probably could've hovered in the passage or toilet with babe on tit.

Yes because those are the only rooms in the whole house...

UmmNo · 26/02/2017 16:54

dm explained that I had my breasts exposed and the baby was getting cold

That's a really weird thing to say ....

Everyone seems to be interpreting the lifted slab as an act of vandelism by the driver where I think it's very much more likely to be because he trod on the slab and dislodged it so stood it on end so that you could see it to sort it out. It would have been better to do that than lay the slab backdown and for someone to trip or fall on it because they wouldn't be able to tell that it was dislodged.

I wouldn't complain about him. I think it sounds like your DM was being demanding.

AmserGwin · 26/02/2017 16:54

No I don't think YABU! He sounds awful.
Whenever I get a delivery, they always come to the door to check I or someone else is in/they have the right house etc before they start unloading stuff though. Don't they all do this?

plimsolls · 26/02/2017 16:55

The delivery driver came to what he thought was the correct door and had already carried all the shopping.

He was told to take it to the front door which presumably would have meant he had to carry all the shopping back, reload it into the van, drive the van to the front road (which is unbeknown to him actually the correct road), park again, unload all the shopping again and bring it to the front door. When he was already running late?

All because you/your mum thought that you couldn't possibly be seen whilst breastfeeding or that you wouldn't carry it through yourself once you'd finished feeding the baby.

And you think he should lose his job.

Right.

How lovely you both sound.

Soubriquet · 26/02/2017 16:55

Definitely complain

I get my shopping delivered weekly and they are nothing but polite and helpful.

They sometimes come to the wrong door but i don't mind that too much whereas you do.

WorraLiberty · 26/02/2017 16:55

My dm opened the door ajar and said "please could you come around the front as my dd is bfeeding". The driver shouted at her!

Did he really actually shout though?

I'm honestly thinking people only 'shout' in reply to a perfectly polite request, in land of Mumsnet.

The same land where cashiers 'sneer' and MILs 'demand' instead of simply asking...

Awwlookatmybabyspider · 26/02/2017 16:56

Poisonous. you've got the right name highly uncalled for. Its not ops problem how much of a bad day he was having. We've all got our troubles, but. You leave them at the door
Also why should she have to cover her breasts up.

MetalMidget · 26/02/2017 16:58

We get our shopping delivered by Morrisons. They always phone if they're going to be late (which is rare, more often it's to ask if it's OK to deliver a little early) knock on the door first (presumably to make sure that we're actually in to take the delivery!), ask us if we want help taking the shopping through to the kitchen, whether we want to check the fresh produce, and if we have any bags to recycle.

Your driver sounds like a bellend. Was it Tesco? I know when I worked there as a student, the home delivery drivers had very limited time for each delivery, they complained that they couldn't help elderly customers as much as they wanted to.

HappyFlappy · 26/02/2017 16:59

much more likely to be because he trod on the slab and dislodged it so stood it on end so that you could see it to sort it out. It would have been better to do that than lay the slab backdown and for someone to trip or fall on it because they wouldn't be able to tell that it was dislodged

This went through my mind, too. Perhaps he noticed the slab was loose and thought it was dangerous so left it so that it was obviously problem.

I think it would have been helpful if you could have covered your bosom with a light blanket or a scarf - how far into the house did he need to come? Surely he could have just popped the shopping inside the door and left you and your mam to put it away.

Having said that, I am surprised that he didn't ring your mother''s number when he found the gate locked - she could then have asked him to go to the front door and told him how to access it.

Did he really shout? Could he have thought your mam was hard of hearing? To me this is the worst bit.

NewPuppyMum · 26/02/2017 17:00

It's obvious why he's lifted the slab. Hoping someone would trip over it .

PoisonousSmurf - apt username

welshmist · 26/02/2017 17:01

Our postcode takes the delivery drivers onto the road directly behind us, we are in a cul de sac off a completely different road. A friend lives in a flat above a shop, access is from the back on a different street, sat nav takes drivers to the shop. It does happen.

WateryTart · 26/02/2017 17:03

Don't leave it, OP. How many other elderly people is this creep going to intimidate?

MetalMidget · 26/02/2017 17:04

Ah, just noticed your username, OP, I'm guessing I'm right!

bloodyteenagers · 26/02/2017 17:04

Ok lets spin this a bit.
Elderly person has shopping delivered. Driver goes to the back door and wants to unload there. Person cannot manage
To move the stuff from back to front, so reasonably asks to get the shopping taken to the front where it's more manageable for her. Where normally delivers are made.
He's a moody fucker who isn't happy with this.

But screw her right? He's had a shitty day already. He's underpaid on long hours. It's already taken him ages to unload, scale the
Wall and gone to the wrong door.. what if he had scaled the wall to the neighbors house, should the old lady go and collect from there? No of course not. He should have thought hang on this cannot be right and picked up his phone.

UmmNo · 26/02/2017 17:08

It's obvious why he's lifted the slab. Hoping someone would trip over it

I think it's far more obvious and likely that he lifted the slab to PREVENT someone from tripping over it. It was already lose and rather than lie it down flat and risk someone tripping he stood the slab on end so that the OP was aware of it.

kali110 · 26/02/2017 17:10

Yabu, masdively.

Sparklingbrook · 26/02/2017 17:10

It's also possible he didn't touch the paving slab.

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