Oldbutstillgotit
There are. I've seen them from three separate job centres thanks to whistleblowers bringing them to me. I've also seen one myself in person that the job centre manager failed to hide when I went to see him with one of my CAB clients.
Maybe it's not in your jobcentre, but they are in the majority.
You are trying hard to help people? Hmm, maybe you are, but you do realise the whole reason they are acting unreasonably is usually due to stress from being targeted by the Jobcentre, or because their condition makes them unpredictable in the first place.
I work with a lovely guy who has a very challenging condition. He has never once raised his voice at me, because he knows I am genuinely helping him - I am not being paid for my time and I genuinely care. He knows I have no targets, no boss telling me to sanction etc.
He was sanctioned by the jobcentre because he raised his voice - the whole reason he raised his voice was because they refused to let him sign on when he was 35 seconds late for his appointment.
It is the uncaring and clinical nature of the jobcentre that causes people to get angry. A normal person would've bent the rules to let him sign on, realising that it was genuinely a problem that arose because of public transport. But the jobcentre advisor sat there smiling saying "Nope, the rules are the rules." and she sanctioned him. That is low. Really low.