Recently went to local restaurant which we go to regularly so know the manager who has a reputation for being a bit tricky. The whole group ordered from the lighter bite menu. I ordered a macaroni cheese with garlic bread (which I have never ordered before). When we came to pay, I noticed I had been charged for the large portion from the main menu(£6.50 more expensive)
When I questioned it,
the manager said, "you didn't say you wanted the small one"
I said "I didn't say I wanted the larger one either and the other one says it comes with garlic ciabatta and I said the one with garlic bread"
Him, " they are both garlic bread, madame and you didn't say which one you wanted, did you not notice that it was the larger one?"
Me, (staying very polite) "No, I have never ordered it before and why did you assume, I wanted the big one when we all ordered from the lighter bite menu?"
You, "you are an adult"
Me, "But surely if there are 2 sizes, it is up to you to ascertain which one?"
Him, getting very exasperated and irritated, "you need to see this from my point of view, oh forget it, i'll charge for the smaller one, I can't be bothered to argue" He strops off.
Left feeling quite troubled. This is somewhere we give a lot of custom to. I now feel awkward about going back.
Was I wrong to question the order? For me it was clear that the one I ordered was the small one with garlic bread NOT the one which was labelled with ciabatta.