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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

Booked holiday apt but visitors can't use the pool

247 replies

dollylucy · 18/08/2016 12:14

Booked apt with pool
Paid in full

Now I receive extra details from the owner and only the people staying at the apt can use the pool.
I booked it so my brother and his family can visit and use the pool.
Is the owner being unreasonable or am I ?

OP posts:
Mummaaaaaah · 18/08/2016 13:41

Suggest you meet at the beach then!

PaulAnkaTheDog · 18/08/2016 13:41

So why not just go to the beach? Hmm

Original poster
dollylucy · 18/08/2016 13:42

We do go to the beach
It's just nice to have a change
Fgs

OP posts:
BlueLeopard · 18/08/2016 13:43

The cost of an apartment with a pool is obviously going to be a bit more than one without a pool.

It's exactly like any hotel near where you live- can you rock up and use their pool? No, you have to be a paying resident or have gym membership to use it.

This is the same.

AmandaIsHere · 18/08/2016 13:43

Yabu, if it is a apartment complex other guests will also want to use the pool. What if the other guests all brought family with them it would be so overcrowded.

Original poster
dollylucy · 18/08/2016 13:44

Yes- amandals, that's what everyone's said, thank you

OP posts:
Hulababy · 18/08/2016 13:44

Can you add the two other children to your booking? It probably wouldn't cost you any more. Then, even if they don't stay over there they can officially use the pool - they could also have the odd sleepover then I guess if they were up for it.

user1471422849 · 18/08/2016 13:45

YANBU, OP. A restriction on use of the pool by visitors should be advertised before payment, although is not unreasonable in and of itself.

Original poster
dollylucy · 18/08/2016 13:47

I will email the owner and tell her that my nieces might be staying over, which might happen
It doesn't cost more, the price is set for the apt, not per person

OP posts:
BikeGeek · 18/08/2016 13:48

But you're assuming that owners can invite anyone they like when there are often rules even for them.

davos · 18/08/2016 13:48

Davis- right now my brother doesn't know anything about the pool

So there's no issue then

PaulAnkaTheDog · 18/08/2016 13:48

Don't be so touchy Op, Amanda was just giving her opinion. An opinion you posted on here to get.

Original poster
dollylucy · 18/08/2016 13:50

Yes thank you Anka
I think that points been made

OP posts:
headinthecloud · 18/08/2016 13:51

In Spain it won't just be a community rule it could potentially be a law

8angle · 18/08/2016 13:52

OP i imagine that as you state the owner is nervous about damage etc and wanted a reference, she has had "bad" tenants before who have made too much noise, left a mess generally upset the other neighbours and this has blown back in her face - so she is specifying lots of rules.

As you say you have rented a 4 bed apartment and there are just 2 of you, so space for 2 more to use the facilities.

I think it is "obvious" that you can't invite 20 people round for a pool party - i don't think it is "obvious" you can't have "1 extra guest" to use the pool with you!

I would invite your brother and family round - then assess the situation, don't all use the pool at the same time if it is busy, if it's not busy go for it. Don't make lots of noise and just respect the other tenants.

have a great holiday!

GoblinLittleOwl · 18/08/2016 13:53

In the days when we rented family apartments in Spain for 2 adults, 2 children, the pools tended to be fairly small and the residents, as opposed to holiday lets, had a very good idea of how many people were in each apartment.They were perfectly friendly, but took great exception to renters bringing in extra guests as they crowded the pool area out. Your attitude seems on a par with people renting a place for 4 people, and then bringing 2 extra who 'only sleep on lilos or sofas and are out all day'. Astonishing attitude.

petitpois55 · 18/08/2016 13:53

YABU. If it was a private pool, then no issue. However the other people who are in the complex have paid for the privilege of using the pool as part of their accommodation cost. I would be mightily pissed off if random people started using facilities for which they had not paid.

Griphook · 18/08/2016 13:58

I would just add 2 more to your list of people staying. Use a unisex name and your dh and sil can swap it between then as long as only 4 of the family are in the pool at a time you should be fine.

Artandco · 18/08/2016 14:00

You are only allowed 2 people though. Yes the apartment can sleep 4, but you are renting it for 2. The owner should know names of exact number of guests for insurance purposes.

Ie we are family of 4. We have dhs parents so 2 more holiday with us recently. The villa had 4 bedrooms and slept 8 people plus 2 babies. However there were only 6 of us. Therefore owner has only us 6 details, the villa company only registered us 6 etc. If there was a fire for example at night and 6 people pulled out, they wouldn't look for more as assume they have everyone listed.

I wouldn't want more in apartment either if I rented. If it has max 4 people, and I'm told only one adult and one child staying, then I would charge x amount assuming only 2 people using facilities and wear and tear. If 6 in there every day, 1/2 children, there's a lot more chance of breakages or stuff scuffed or worn, so I would expect them to pay higher in the first place plus a higher deposit

wiltingfast · 18/08/2016 14:01

If you booked under a misapprehension you could look for your money back.

I don' think you are being unreasonable. Presumably owners in the complex can have visitors who use the pool. I don't think it is unreasonable to have thought you would be able to have visitors who could use the pool. You paid for the use of an apartment and pool after all. Now she is saying you can't actually use the pool as you would wish. She must know that puts people off or it would up in back and white on her website.

An apartment complex will have public liability insurance to cover common areas which will of course include the pool. I really doubt that is an issue. There might be complex rules about visitor limits of course. But it is extremely unlikely they ban everyone from the pool but residents. Who would that suit?

Your options are to either seek your money back as the place is unsuitable and she only told you the rules post booking, or try and explain who would be visiting and get permission.

Or of course, you could just take your chances. I'd be tempted by the latter if there really is nowhere else suitable. If you've already told her your nieces might stay over and she accepted that, I'd let it lie. Or leave it until you actually meet her. Often discussing these things in person, people are more relaxed as they get a better sense of you.

PaulAnkaTheDog · 18/08/2016 14:02

I'd be wary of emailing and saying your niece might be staying overnight. If I owned an apartment and rented it to a couple for an overseas holiday I'd be a bit Hmm at them having their niece for a sleepover and possibly question if they had been honest about how many people were staying. You might find she becomes even more restrictive.

Original poster
dollylucy · 18/08/2016 14:07

Anka- she already knows that we own an apt down the road and that my brother is staying there.
She knows we know the area
But I know what you mean, when I was booking a late night flight I was going to get my brother to pick up the keys for me but I ended up booking earlier flight cos I thought she might be wary of that.

OP posts:
PaulAnkaTheDog · 18/08/2016 14:10

If she knows your brother is staying in your(?) Apartment down the road then I think mentioning your niece staying over is pushing your luck. Could look weird to her.

AmandaIsHere · 18/08/2016 14:14

Op very feisty, are you going to listen to what we are saying or are just looking for someone to back up what you want to hear which is the owner is being unreasonable it's fine to bring everyone's mother, cousin , sister and fling.

ZaZathecat · 18/08/2016 14:15

It's a shame it worked out that way for you. The person you are renting from sounds very fussy - but maybe has been burned before by inconsiderate renters. I can see why you thought it would be ok, after all I'm sure that people who own and live in the apartments must have friends over sometimes.

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