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Original poster

To complain about lidl girl rolling her eyes at me twice

107 replies

Kimbomc · 05/09/2015 07:05

I usually only pop in for a few things. But did a huge shop because of a voucher.

When it came to paying she mumbled "would you like a free sticky toy" I could hardly hear this, asked her to repeat it politely. Then I said sorry what is that, she rolled her eyes at me, turned around rolled her eyes at a colleague and said "its a toy when you spend over 10". I get she must get that a lot, but if she didn't mumble or they had signs up about this promotion it wouldn't confuse people. I've never heard of it before.

OP posts:
AllThePrettySeahorses · 05/09/2015 07:39

Was she rolling her eyes at you because you didn't hear her or rolling them about the crap sticky freebie? Or even having to ask all day if anyone wants one when management or whoever hasn't put signs up to advertise it so no one knows about it? Just thinking - it might not have been a problem with you.

BitOutOfPractice · 05/09/2015 07:41

You'd send an email / complain over this? Really? Ok

christinarossetti · 05/09/2015 07:44

No I don't tbh. I think it sounds like 'pick your battles and save your ire for where actually matters'.

Saying something to her at the time would have been fine, but not making a complaint that you have no idea what problems it could cause her.

Bakeoffcake · 05/09/2015 07:44

No, don't complain about something so trivial. She might just be having a bad day, we all do!

Quiero · 05/09/2015 07:48

I bet having to deal with those sticky toys has been a pain in the arse for them and not the incentive they'd hoped. She was probably rolling her eyes at the situation rather than you. Either way, without knowing her intention I think you'd be a total arse to complain.

I'd log it under the 'minor annoyances' part of your brain and move on.

BitOutOfPractice · 05/09/2015 07:48

And btw she's not a "lidl girl". She's a woman. Who works in lidl. Maybe you weren't as polite as you think Op.

Savagebeauty · 05/09/2015 07:49

I complained to the manager in Tesco Express about the surly assistant who never acknowledged me by contact or voice when serving me. Didn't even tell me how much my bill came to .
I worked in retail for 20 years from sales to management and am appalled by poor customer service.
Every time I've been to Tesco before I've had good service..this guy really was shocking. And wasn't young..probably mid thirties.

If you're in retail being pleasant to customers in part of your job description. Or you shouldn't be doing that job.

hotfuzzra · 05/09/2015 07:54

I'd have thought the eye roll to colleague was 'OMG how awful is this promotion' but maybe that's just me, having worked in a similar role with awful sales drives.
Anyway, PPs saying it might be because she may not be used to people asking her to repeat herself or she is quiet, I'd say don't take a customer facing job if you're so quiet that when asked to speak to customers and say something twice you roll your eyes at them! That is extremely rude! But I wouldn't complain, I'd just not go back.

Hulababy · 05/09/2015 07:54

It isn't acceptable to be rude just because you get paid less.

In a customer facing role you are paid to not be rude surely. As a teen I worked in on the till in a fast food place for £2.20 an hour and would have been disciplined at work if I had been rude to a customer in this way. And rightly so.

And being asked the same question over and over isnt an excuse to be rude either.

Idefix · 05/09/2015 07:58

Maybe I am off track here but if I applied this situation my area of work and someone put a post up about a hcp rolling their eyes when a service user didn't hear something, people would have more to say.
This person will have a job contract that will no doubt stipulate that she should be polite to customers and she wasn't. This behaviour is highly disrespectful and obviously left the op somewhat belittled and perhaps conscious that others watched this.
That said op it is better to deal with it straight away if you can.
Yes I have complained about rude/disrespectful staff, I don't think it is acceptable or necessary behaviour. When we say nothing it then becomes acceptable and the behaviour becomes normalised.

Moln · 05/09/2015 08:02

Have to confess on threads such as these I'm also a tiny bit sceptical when in the OP it's been specially pointed out that the OP was polite in the situation.

Though eye rolling at customers is rude no doubt about that.

Strange though there were no signs up. Definitely big signs in all the Lidls I've been in.

MackerelOfFact · 05/09/2015 08:06

How has the eye rolling affected you since? If you've had to shell out for therapy, visit A&E or been similarly inconvenienced, then by all means take your complaint higher. If you just want to get one over on her or get her in trouble for something minor, then my advice is to just stop being a dick.

pinkyredrose · 05/09/2015 08:09

Def complain, no need for her to be rude.

Original poster
Kimbomc · 05/09/2015 08:11

I didn't want to say something back, its a shop I go to regularly and there is only the same three people on the tills and often just one open.

Obviously I'm not saying it is a huge thing, but really I'm tempted to give a quick tweet to lidl but the first thing they would do is ask what store and what person.

I'm hoping she was doing that about the promotion, she is a smart person and I was a bit disappointed after a rubbish day to have someone in a shop belittle me.

I haven't opened them yet, does seem like a silly promotion. Who wants something called sticky?

OP posts:
PacificDogwood · 05/09/2015 08:12

She was rude, agreed.

But would you really go through the bother of going back/speaking to the manager/making an online complaint/whatever, for an eye roll?
Challenge the behaviour at the time or forget about it. Life's too short to hold on to minor irritations like this.

PacificDogwood · 05/09/2015 08:12

x-post with you Smile

Spartans · 05/09/2015 08:18

So you don't want to say anything to her, because you go in there.

But do want to complain to her manager or tweet the company? Seriously?

Both of those options will cause more problems than if you just said something at the time.

Spidertracker · 05/09/2015 08:24

I would complain, but that is because I hate people being rude to me.
I have to put up with that at work, being screamed at, hit, kicked, spat at, having things thrown at me etc (all for less than £9 an hour,so maybe checkouts at lidl aren't such a bad job). So I don't put up with anything in my free time.

sonjadog · 05/09/2015 08:26

I bet it was about something to do with the toy and a conversation that she had had about it with her colleague earlier that day. I remember being the person serving in a similar situation many years ago. The customer wanted to know what it was all about and when we explained he understood that it wasn't him. Thank goodness. It taught me to be a lot more careful about "in jokes" being refered to in front of customers.

Reubs15 · 05/09/2015 08:28

How do you know she rolled her eyes at her colleague if she had to turn around?

iamanintrovert · 05/09/2015 08:30

Oh my goodness, if it was a genuine eye roll, that is terribly rude. I would complain. There are no circumstances under which I would find this acceptable.

DaisyDando · 05/09/2015 08:32

I couldn't help but be cross if someone rolled their eyes at me.

TondelayaDellaVentamiglia · 05/09/2015 08:33

that's a SHIT promotion!

last two weeks we have had a £5 off a £25 spend.....dh took half the shopping through and I took the other half through...well he bought telescopic loppers and a new shaver

and this week it is £8 off a £40 spend. ....PAH to the sticky toy!

Whathaveilost · 05/09/2015 08:35

I would t have given it another thought once I'd started packing my groceries. You are seriously bothered?

Effendi · 05/09/2015 08:36

I live in Cyprus, here you are lucky if the Lidl staff even look at you let alone speak.