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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To complain about lidl girl rolling her eyes at me twice

107 replies

Kimbomc · 05/09/2015 07:05

I usually only pop in for a few things. But did a huge shop because of a voucher.

When it came to paying she mumbled "would you like a free sticky toy" I could hardly hear this, asked her to repeat it politely. Then I said sorry what is that, she rolled her eyes at me, turned around rolled her eyes at a colleague and said "its a toy when you spend over 10". I get she must get that a lot, but if she didn't mumble or they had signs up about this promotion it wouldn't confuse people. I've never heard of it before.

OP posts:
ThreeRuddyTubs · 05/09/2015 07:08

She was a bit rude but its not really worth complaining about

Spartans · 05/09/2015 07:11

She was a bit rude, but can you imagine having to ask that all day. Especially if she is quite quiet.

Not worth complaining about imo.

christinarossetti · 05/09/2015 07:11

Please don't complain. She's doing a minimum wage job.

If she was abusive, then of course yes, but not for an eye roll.

BertrandRussell · 05/09/2015 07:12

She was rude. But she's also doing a really tedious job for minimum wage, so I would give her a break.

fearandloathinginambridge · 05/09/2015 07:13

I would have said something to her directly rather than complain to a higher up. I wouldn't have been rude or aggressive just something along the lines of "Gosh, it's not good customer service to roll your eyes like that. I couldn't hear you. You're lucky I'm a reasonable person because somebody else might decide to complain to your boss about that".

19lottie82 · 05/09/2015 07:14

I don't advocae complaining, just get over it BUT life staff don't get paid minimum wage. Check out staff get about £9 an hour!

19lottie82 · 05/09/2015 07:15

Life? LIDL

Qwertybynature · 05/09/2015 07:16

Has this been playing on your mind all night or does your lidl open extremely early?

She's bored, in a minimum wage job & it was a relatively simple question. Hardly worth complaining about.

Lilaclily · 05/09/2015 07:17

I don't get the she can be as rude as she likes because she's on minimum wage
She'll never advance if she's not told what proper customer service is

fearandloathinginambridge · 05/09/2015 07:19

I'll pop along to the local Lidl where my friend works and tell her she has carte blanche to be rude to customers because she's on a low wage. I'm sure she'll be delighted and not at all bothered about how treating other people with disrespect will affect her dignity and self-esteem.

VulcanWoman · 05/09/2015 07:22

I know it's hard and I always think of doing these things after the fact but trying to work on it. Best to question these things at the time when people dis you. Calmly and politely ask why she was rolling her eyes at you, it will force her to explain herself and she'll know that you won't just take the crap she's giving. She'd probably be embarrassed and apologise.

WhatTheJeffHasGoneOnHere · 05/09/2015 07:23

So it's ok to be rude because you're paid the minimum wage. Right...

19lottie82 · 05/09/2015 07:23

She is NOT on minimum wage!

Aldi and Lidl staff get pod really well.

timeforabrewnow · 05/09/2015 07:24

£9.00 an hour! That's pretty good - I might go and check it out for jobs

christinarossetti · 05/09/2015 07:25

No one has said that everyone in a poorly paid job has free rein to be as rude as they like.

My point was that eye rolling isn't great, but it's hardly calling someone a 'thick cow', and I would cut someone doing a boring, poorly paid job a bit of slack.

Lagoonablue · 05/09/2015 07:26

I agree with Vulcan. No point in complaining for such a small thing after the event. Next time say something like.....please don't roll your eyes at me. I am only asking you to explain. Or something.

People on minimum wage jobs don't have to be rude btw.

christinarossetti · 05/09/2015 07:27

I wouldn't agree that nine pounds an hour is a good wage for any adult tbh, albeit it not being the minimum

Aridane · 05/09/2015 07:28

Yes - I would complain ; posters are being patronising to say that low wage = sullen / poor customer service.

ThreeRuddyTubs · 05/09/2015 07:28

I just think its one of those things where it happened to me i would say something at the time eg "theres no need to roll your eyes i couldnt hear you". Unless you have absolutely nothing else to do today then just move on. She didnt tell you to fuck off she just got a bit narky. Hardly worth making a fuss about really

fearandloathinginambridge · 05/09/2015 07:29

Do you not think that sounds patronising though Christina?

APlaceOnTheCouch · 05/09/2015 07:30

if she didn't mumble or they had signs up about this promotion it wouldn't confuse people. I've never heard of it before.

But it's not her fault that they don't have signs up. YY she could have spoken louder but if she is quiet and she isn't used to being asked to repeat herself then she wouldn't know she was mumbling.

Personally I wouldn't report someone for an eye roll.

Squiff85 · 05/09/2015 07:30

I find it shocking that we have become so entitled that we will excuse poor customer service/rudeness because she is on minimum wage!

OP I'd be cross too and would probably send an email.

Lweji · 05/09/2015 07:33

Also agree with vulcan.

Better to be assertive and challenge her behaviour there and then.

DurhamDurham · 05/09/2015 07:35

I agree that she shouldn't have rolled her eyes at you, she was rude. However you might get her in to a lot of trouble and she could just have been having a bad day. Maybe next time you see her you can be equally as dismissive of her but don't complain to head office as she could end up with a written warning or worse.

Spartans · 05/09/2015 07:37

It's not really about the wage. It's about her having to ask everyone the same question. It can be very embarrassing for someone who is very quiet.

If it bothered the OP that much she should have said something then. Complaining to her manager is ott, imo. It's not patronising. It's accepting that people aren't perfect and get a bit fed up.

I have never got why people never give customer service staff a bit of slack now and again.

If the op said 'everytime I go in she rolls her eyes' then fair enough, complain. But it's a one off.

Maybe I am really entitled to give a girl a break.

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