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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

easy jet won't replace my ipad that they broke on the hold

254 replies

carmellas3 · 05/08/2015 15:56

I had a short flight with easy jet. However I was told as boarding the plane my hand luggage would have to go on the hold. I said I couldn't do this as was carrying delicate and fragile items (musical equipment). They told me I had no choice.

So I took on board what I could hold in my hands and the rest had to go on the hold. Every thing was fine apart from my iPad. Cracked screen so unusable.

I've been chasing them for 4 months and still they count it as resolved and won't replace it for me. Aibu to think that they should.

OP posts:

clam · 05/08/2015 18:22

Well actually, that's not particularly clear, ilove. It seems that lots of people are unaware that there are two sizes of cabin baggage referred to by easyjet (and other airlines). The op only said hers was regulation size, not which size.

diddl · 05/08/2015 18:23

If OPs bag was too big then she would have had to pay?

I've been on flights where they have asked for volunteers to have their cabin luggage put in the hold free of charge.

Pipbin · 05/08/2015 18:24

Hold on a sec - why are people assuming anything breakable in the hold will be broken and it's OPs own stupid fault for not realising that?

I wouldn't let anything as a expensive and delicate out of my sight. Even if I had assurance from the head baggage handler that he would personally treat it like a baby I would still carry it on with me.
If I carry something delicate about it is my responsibility to look after it.

FuzzyWizard · 05/08/2015 18:28

Diddl- I'm not saying it was too big. I'm saying it was within the allowed size but not within the guaranteed size. The guaranteed size is the dimensions of the space underneath the seat in front. If your bag is that size they guarantee that you won't have to put it in the hold as it doesn't matter if the overhead lockers are full.

diddl · 05/08/2015 18:33

It was a general comment, not directed at anyone.

As I put earlier, it would have been handy if OP could have been given a carrier bag rather than being asked to carry what she could fit in her hands.

SoupDragon · 05/08/2015 18:37

EasyJet allow you one piece of cabin luggage up to a specified size. It is made clear that this may need to be put in the hold and they recommend checking in early to ensure it is kept worth you and not checked into the hold.

In addition, you are allowed one handbag/laptop bag sized piece which must fit under a seat. this is guaranteed to stay with you.

FuzzyWizard · 05/08/2015 18:40

Ah- sorry, I thought you were replying to me. You're right it would have been better if they'd given her a carrier. I do think it's a good idea if your bag is over guaranteed size to make sure you have a carrier or tote bag in your case because you are warned in advance that you may not be able to keep it with you. I've never actually needed to check mine but the tote takes up practically no space in my bag and would just make checking my bag less stressful if I had to. Wouldn't hurt for the cabin crew to give out carriers if you don't have one though. I'm pretty sure they have some for selling duty free etc.

pretend · 05/08/2015 18:45

It's not bonkers not to have insurance.

I frequently travel within the EU and for various reasons don't bother with insurance. Neither do I currently have contents insurance.

However, I then accept that I have taken this risk and, if I have anything lost or stolen, or I am ill, then I accept that this time my luck has run out and I pay (through the nose) for repairs, replacements or whatever.

What is bonkers is not having insurance then expecting someone else to fund you when you fall foul.

OP, use all those insurance premiums which you have saved over the years to fix your iPad and quit complaining.

Potcallingkettle · 05/08/2015 18:59

OP, check the small print on your bank account. You may find an annual travel insurance policy is included.

Metacentric · 05/08/2015 19:39

I carry high excess bare-bones travel insurance, because although I could self-insure European travel, I'm not sure how you'd actually do it. You're in Paris, you have a heart attack: who's going to pay the hospital bills and repatriation costs, and who's going to organise it? For the sake of thirty five quid a year it's not worth it. Someone might sell you "we will front you costs and organise repatriation, and you then refund us" insurance, but it would probably cost almost as much as the standard product.

Roussette · 05/08/2015 19:48

I wouldn't dream of going anywhere abroad without insurance. I know someone who was badly mugged in France. Without insurance, it would have been a total nightmare.

And I also know someone who was flown home after a stroke, the insurance company arranged everything including a nurse on board.

bestguess23 · 05/08/2015 20:00

There is an assumption here that everyone can get insurance. As one of my conditions is little understood, despite it having no impact on my ability travel, even specialist insurers won't insure me outside the EU. i have been turned down by insurers who will insure people with terminal cancer. If the underwriters can't understand a condition they can't assess it, and there is nothing we can do. We just make sure we can afford every eventuality, and I do mean every eventuality. I know that's rare but there are reasons why people don't get insurance. Insurance can cost more than the holiday for some conditions and not always ones that are likely to have an immediate impact. For some it is a calculated risk and for some a necessity.

pretend · 05/08/2015 20:06

Metacentric the reason I often don't bother is that I'm flying between two places where I am resident, and entitled to full NHS/equivalent healthcare.

So my travel insurance is really just possessions. I also travel by car so that cuts the risk eg no baggage handlers, although obvs I could be involved in a crash.

Yes, it's a risk and it's probably silly, but it's a risk I take. Either way I wouldn't be complaining about having to pay out if my risk didn't pay off.

43percentburnt · 05/08/2015 20:08

Op you mention in an earlier post that you self insure. You say Something along the lines of, if you paid for insurance each time you would have spent a fortune. So it's time for your self insurance to pay out.

Just be thankful it was a cheap claim. Repatriation is very expensive.

I see you don't have contents cover either, remember that a claim can also be very expensive, a public liability claim (usually covered on contents) (ie you/your child damages someone's car/house/person) can lead to serious money. Long term lifetime permanent care plus loss of earnings for the injured party could run into hundreds of thousands.

Self insurance - good for small items, fridge, freezer, microwave., jewellery as these may be inconvenient and cost a few £. Bad for big items, life insurance, income protection, travel, home, car, where non insurance could lead to financial ruin.

specialsubject · 05/08/2015 20:08

if you can't get insurance, you either don't go or make sure you have enough money to cover the small chance of a BIG bill.

even repatriating a corpse costs thousands.

most people going without insurance are doing so because they just don't think. Rarely (happily) it bites back; but usually not on the non-thinker.

don't really care about broken gadgets. I'm thinking much bigger bills.

specialsubject · 05/08/2015 20:10

pretend do you have those thousands? If not, make sure you make it clear to any family that they are not to pay, and leave you or your corpse where you fall.

hope not - but could happen.

pretend · 05/08/2015 20:12

I won't need repatriation. I am travelling between two places where I am resident.

Artandco · 05/08/2015 20:17

Pretend - what happens if a problem on the plane ie someone else is ill or plane general problem and they have to divert to a country you haven't residence in?

achieve6 · 05/08/2015 20:18

bestguess - I think most of us do know that but in fairness the OP didn't say anything about extenuating circumstances like that, she just wants easyjet to pay.

Pretend - if you're happy to be buried wherever you are, then fair enough.

specialsubject · 05/08/2015 20:27

ok. The odds for you seem extremely tiny. As long as you never go anywhere else.

presumably you have medical/burial cover/funds in both places, but that is outside the scope of the travel issue.

FeelingSmurfy · 05/08/2015 20:33

Have you checked with your bank if you have any insurance through them? Some accounts come with all sorts of things and people aren't aware half of the time

LassUnparalleled · 05/08/2015 22:12

Another person who is shocked at not having travel insurance. In Rome once our son aged 8 fell off a bike in Park Guilia and hit his head and was complaining of sickness and diziness.Utter panic. We has the choice of using the E111 form and waiting in A&E or slapping £1200 on a credit card and being seen instantly at the private American hospital.

They were brilliant, tested everything, did brain scan , explained that to be on the safe side they would waken him every hour during the night to make sure he had no concussion. Insurance company paid in full.

Original poster

carmellas3 · 05/08/2015 22:21

Of all the things to be controversial

Does seem like lots of you have been brainwashed by the insurance companies, they must love people like that.

I don't have breakdown cover either. I get insurance if going skiing or outside Europe.

You do know insurance companies aren't a charity doing this out of the goodness of their heart? They are just there to make money.

1200 for a scan after falling off a bike in an American hospital in Italy

OP posts:

SmillasSenseOfSnow · 05/08/2015 22:23

I can't remember the last time I bought travel insurance. I get on a minimum of about four planes a year.

I probably could have done with some though, given that the last time I flew, I hung my rucksack on a hook in the toilets near the baggage carousel, and said rucksack immediately fell about six feet, crushing one corner of my Macbook. It seems to only be cosmetic damage though, thankfully. Can't tell you how sick I felt until I checked the damage, though. The noise when it hit the floor told me all I needed to know about what exactly it was that took the force of the impact...

Original poster

carmellas3 · 05/08/2015 22:32

A pp said something about lost luggage and delays.

Well when my bag was lost the airline paid for new clothes and toiletry items. It was fab actually as didn't have to lug it on the metro and it was sent to the hotel on the next day

Also for delays there is European rules for money given, I have lounge access to use so I'm all fine with that.

If I had of had insurance the excess for a three year old iPad would probabaky be more than its worth.

No lesson learnt really.

OP posts:

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