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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to make an "official" complaint?

152 replies

catfourfeet · 28/06/2015 20:50

Returning to camp site , I REALLY needed my asthma inhaler, I did have my "back up" inhaler in the car but it was on the last few (weak) puffs.

I came down the entrance Road (fenced off on both sides, clear line on site) faster than I should have.

As I got out my car to open the gate to the campsite proper the camp site owner (cso) came storming across to me.

cso "DONT you EVER come down my drive at that speedagain"

I appologised, he continued to absolutely RAGE at me , I continued to appologise ( as best I could with my asthma) but he just wouldn't stop.

At this point he came round my car AT me.

I said "if you come any closer I will consider it assault"

Cso " pack up your tent, FUCK OFF and dont come back"
He then stormed off.

I am totally ashamed to say I then realised I had partially wet myself.

I want to"officially " record this some how.

I don't want to report him as he has all my contact details from my booking.

Can I record this with the police but not have it go any "further" as it were ??

Then when I feel more able to handle things I can use my report as evidence.

OP posts:
BallsforEarrings · 29/06/2015 09:13

I agree sandgrown he was unprofessional as a business owner and deserves a bad review, yes, it may be wrong and dangerous to speed but stress exacerbates asthma and to frighten OP that badly could have led to her death.

Someone in our family died from an asthma attack and they were in hospital at the time it's a dangerous condition.

As a business owner myself I cannot indulge in raging at clients (even in the instance where one was aggressive to my staff on his premises0, I have to diffuse the situation, validate both parties feelings and then make sure we can part ways with such a client without further bad feeling, otherwise, although Im sure it wouldn't affect us once or twice if I were unprofessional and vented my true feelings at the client, I feel sure it would affect our reputation in the long run.

As the owner this man represents his business and his behaviour towards customers contributes a huge part of the service on offer, whether they themselves behave impeccably or not.

DrSethHazlittMD · 29/06/2015 09:20

Both in the wrong. Therefore, chalk it up to experience and move on.

Jessica2point0 · 29/06/2015 09:44

OP, I can't believe how many people think this man's behaviour was acceptable! People who can't control their temper should not be running businesses. Shouting and behaving aggressively is not acceptable EVER. Frightening someone to the extent that they lose bladder control is absolutely despicable behaviour and is, and should be, illegal.

I had an incident with being harassed in the street, and thankfully the 101 operator (once he realised how scared I'd been) told me "if you ever feel frightened and intimidated again please call 999 immediately and we'll send someone straight round".

ASettlerOfCatan · 29/06/2015 09:54

I think there's wrong on both sides tbh. You should not have been speeding and he should not have been so aggressive. I think you need to just try and move on. Calm down, make sure you have a better system for inhalers, avoid that campsite in future and don't speed. Trying to take it further will just result in more stress. It's over now. Learn from it and move on.

SoupDragon · 29/06/2015 10:30

People who can't control their temper should not be running businesses.

People who can't control their speed when driving, particularly in an area which has a deliberately slow speed for the safety of others, should not be driving.

Jessica2point0 · 29/06/2015 10:37

Soup, quite right. Which is why people lose their licenses for speeding. And go to prison for causing harm with their vehicles. The OP has admitted that she shouldn't have been speeding. But I don't think that making such a mistake means that she should be threatened / intimidated. If the cso felt strongly that what she had done was dangerous I'm sure he could have called the police. Or not, because he preferred to bully a woman already in distress.

merrymouse · 29/06/2015 10:45

You can leave a bad review on trip advisor, but do the police honestly follow up on arguments where nobody was hurt and there are no witnesses? I imagine his side of the story is a little different and involves him asking a customer to leave because they failed to follow the rules of the campsite. What could the police do?

Dancergirl · 29/06/2015 10:45

I can't believe some of these responses Shock

'Speeding'?? She was doing 20mph on a road NEXT to the campsite. Most country roads have a higher speed limit of that.

merrymouse · 29/06/2015 10:52

On private property it is normal to set a speed limit. Whether or not it is enforceable, it isn't surprising that people get upset when it is ignored.

Perhaps the campsite owner is s complete git and acted unprofessionally, but his impression was probably that the op was driving dangerously. Without a speed camera it is one person' sword against another.

merrymouse · 29/06/2015 10:53

'Person's word' - not recommending that you challenge him to a duel!

GinUpGirl · 29/06/2015 10:54

I'd have been livid at your too.

My then-4 year old sister got run over on campsite. I don't care how urgent his reason was for going too fast. Watching the ambulance scrape my sister off the floor and my mum heartbroken will stick with me forever.

Dancergirl · 29/06/2015 10:56

soup where does it say she was speeding? She was doing 20mph

Dancergirl · 29/06/2015 10:57

gin she wasn't driving on the campsite! I wish people would read the thread!

Nettletheelf · 29/06/2015 10:58

We don't know that the campsite owner was aware that the OP was in distress. She simply says that the apologised a couple of times - who knows whether she was sincere about it? - then made the rather hoity toity statement that she "would consider it assault" if he came any closer to her. She was in her car; did she really think he was going to 'assault' her by walking over to the driver's side?

That would wind me up, I'm afraid, and I bet it wound up the campsite owner even more. I can see why he asked the OP to leave; would you want somebody staying on your land who drove dangerously then threatened you with a ludicrous assault complaint? What next? I don't think that he handled it well, but neither did the OP. Why turn what happened into more of a drama by threatening the campsite owner?

Incidentally, I find the suggestions that the campsite owner should be somehow formally punished for losing his temper and being a bit of a bully (if he is; we don't really know) quite distasteful. I'd quite like to see the stocks reintroduced for people who park across two car parking spaces but it ain't going to happen because you can't invoke the forces of the law just because somebody upsets you.

motorwaymadness · 29/06/2015 10:58

not enough breath to drive safely but enough breath to argue with him?

TBH if I was having an asthma attack I wouldnt have stopped to speak to him, ESPECIALLY if i had others in the car who could have explained for me

DrSethHazlittMD · 29/06/2015 11:02

Dancer - we have read the thread. The OP said right at the start that she was "driving faster than she should have". Perfectly reasonable for people to use "speeding" to refer to this. The fact that the chap started his rant by saying "DON'T you EVER come down my drive at that speed again" also gives us fair reason to use the word "speeding" because clearly that's what started the whole issue - the OP driving too fast by her own admission and not being sensible about her medication which is what caused her to drive too fast.

merrymouse · 29/06/2015 11:08

It is normal for private access roads to have a speedlimit of 5 or 10 miles an hour. This could be for many reasons - the road state, livestock, width of road etc. etc.

You might not be prosecuted for speeding on private land, but you can still be prosecuted for dangerous driving.

None of us were there so we don't know what speed the car was travelling at, but presumably the camp site owner would explain that they were trying to stop somebody driving recklessly.

Dancergirl · 29/06/2015 11:10

That may be so merry but we don't actually know what the speed limit on the road was.

Even if she was in the wrong and going too fast, he sounds like a horrible bully. No excuse for threatening or intimidating people like that.

redshoeblueshoe · 29/06/2015 11:19

OP did state that it was his land she was driving on. At the site we stayed on once people got on to the approach road they slowed right down. Yes adults can see the difference between the 5mph zone the actual road young children and dogs - no.

SoupDragon · 29/06/2015 11:19

soup where does it say she was speeding? She was doing 20mph

Right there in the opening post. She admits she came down the road too fast and that is the whole point of the owner's anger.

Wheredidiputthekeys · 29/06/2015 11:21

Your were BU, he was being rude, probbaly because he was worried about his other guests.

If your asthma was that bad, how could you drive fast? I certainly couldn't.

You are both at fault, move on, don't go out without a decent inhaler if you are that dependent on it.

merrymouse · 29/06/2015 11:24

That may be so merry but we don't actually know what the speed limit on the road was.

No, we don't know anything except what the op has told us, but if the op felt they were speeding at 20mph it suggests that they would agree that their speed was too fast for the conditions.

Even where the national speed limit applies you can be driving dangerously at 20 mph.

SoupDragon · 29/06/2015 11:28

There are two sides to every story and I imagine the whole truth lies somewhere between what I imagine the owner's version would be and that of the OP.

GinUpGirl · 29/06/2015 11:30

she wasn't driving on the campsite! I wish people would read the thread!

I still think the OP is wrong. Far too close to the campsite to be considered safe.

BrendaBlackhead · 29/06/2015 11:34

A Very Big Man once shouted at me in Brixton whilst I was consulting my A-Z and driving. He roared that I could kill pedestrians.

You know, he was scary, but he was absolutely right.

OP, you should take it on the chin. You were wrong. The man was right. If he had meekly asked you to reconsider your speed in the future you'd have probably not given this a second thought. Now I hope you will think about driving too fast in the future.

Round a campsite there were bound to be people/dogs walking, and the fact that he was so angry implies that your speed wasn't a little tiny bit over the limit, but quite in excess of what would have been safe.

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