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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to ask people to use 020 as the dialling code for London ?

164 replies

NetworkGuy · 28/05/2015 11:55

A long while back, the code was 01, then (in preparation for expanding the number space,) Oftel split the 01 code to be 071 and 081, later on, large cities had an extra '1' inserted, so Birmingham became 0121, and London numbers 0171 (inner) and 0181 (outer).

Later on still, there was the introduction of completely new ranges of numbers such as 023, 024, 028 (NI), 029 (Wales, currently only in use in Cardiff) and for London, 020

That's 020 not 0207, 0208 (and even London's Evening Standard paper had it wrong when proclaiming "0203 is a new code for London").

Incidentally there are also 020 0xxx xxxx numbers (used for call centres and normally unknown, but reached via 0800, 0845, 0870, 03xxx dialling codes for businesses).

*So the actual range of numbers for London is currently:

020 0xxx xxxx
020 3xxx xxxx
020 7xxx xxxx
020 8xxx xxxx*

Initially the 7xxx and 8xxx series were still the "inner" and "outer" London areas, but later on, once the "7" and "8" were in place, it meant that 020 7123 and 020 8123 could be used, and be in completely random areas of Greater London (and while BT exchanges covered only small areas, the numbers from cable firms like Virgin Media can be spread over several miles as there's not the same geographic constraints).

Why am I bothered, you may ask?

Well, the original reason for splitting the dialling "area" code from the "local" part of the number was because anyone in the area can dial without needing to add the "area" code. So in London, you can dial a local number just dialling the last 8 digits (unless it is 020 0xxx xxxx - these are defined as "National dialling" only).

I'm bothered because it is really easy to show the number the correct way, and a matter of laziness and error (brought about by poor example in the media) which has led to most Londoners being unable to show their number in the correct form. When there's some problem overseas, the error is further promoted because the Foreign Office number shown on news broadcasts (020 7xxx xxxx) is shown as 0207 xxx xxxx so no wonder few people seem capable of getting it correct. I'm not saying they are "thick", just misinformed!

Few other places have this problem, though for a while, when some other numbers (Bristol and Reading, I think) were changed to 011x xxx xxxx there were examples with spurious digits in the wrong place (making the number, if dialled, either be unavailable, or a wrong number). That was down to residents just not following the examples (because Leicester, Sheffield, Nottingham and Leeds were not affected the same way).

I understand that when the '3' series runs out, there will be '6'xxx numbers, all still using the 020 area code. Only people outside need to dial 020, or, of course, someone using a mobile phone. I believe the media are responsible for confusing the public, mostly by showing numbers as 0207 or 0208 when the "gap" should have been present. TV news and adverts have continued to show the wrong form of number (ie they show 0207 xxx etc, not 020 7xxx) and what just "did it" for me was seeing a business (which is associated with Mumsnet users trialling its service) showing 0203 xxx xxxx as their help line number.

I know many people use mobile phones, so there's no "space" shown if you see a number displayed, but given there is a standard laid down, it makes most sense if everyone follows it.

Finally, some time back I did get DCMS (which is responsible for Media) to correct their Press Releases (to show 020 xxxx xxxx rather than the wrong form of number).

After all, if a Government department most closely connected with the perpetrators of misinformation are themselves "getting it wrong" then what hope that the advertising and media firms follow their bad habits, taking their (bad) example ?

OP posts:
Mintyy · 29/05/2015 11:06

SoupDragon

I know I'm technically wrong, but I don't care! Ha haaa!!

I am just explaining my take on it, but yes yes yes everyone knows the 7 or 8 is part of the number, not the dialling code. We have this thread about every three weeks so we can't have failed to notice.

People who are that bothered by it are a wee bit nuts though, imvho.

Lonecatwithkitten · 29/05/2015 11:16

Another 5 + 5 area here. No I haven't missed out a number. But if you are a business with a 5 + 5 you are incompatible with several business databases as computer just says NO to 5 + 5. If you try to talk to human being about they insist it is likely to be phased out so they are not going to bother to change their database Angry. Fortunately all our other direct competitors have 5 + 5 so we are all in the same position.

BeCool · 29/05/2015 11:22

I'm really surprised we haven't had a lot more comments on this thread from the millions of grammar pedants on MN. Seems numerical nonsense is the poor distant cousin of correct apostrophe use.

This is more than just a "shitty typing ability" issue :)

JassyRadlett · 29/05/2015 11:54

Can we all just agree that the real fault here is the numpties who didn't set up consistent phone dialling groupings across the UK (knowing that people would land on the single formulation that they felt most comfortable/familiar with and apply it to all numbers) and ignored decades of research on how people process and recall numbers?

1Morewineplease · 29/05/2015 12:05

Oh well done Jassy!!! By jingo you've hit the nail on the head !!! At long last on what , I have to say, has been a blinder of a thread!!!
There are loads of us who , probably of a certain age , remember saying phone codes for Birmingham , London etc.. In a certain rhythm and subsequent changes have just been adapted to that rhythm ... So apologies to those of you who do get irked by it (really???) it's just the way it is.
Some cracking posts though !!!!

IKnowIAmButWhatAreYou · 29/05/2015 12:44

If you can't be arsed to know what the correct dialling code is for an area that's your choice.

It's not only that I can't be arsed - it's just that it's irrelevant & so, so not important!!! All of the employees in our Indian offices are on 0207 & 0208 numbers & they're not even in the UK, it's no longer tied to a geographical location......

And I only ever use a mobile phone, so I always have to put in the whole number. The only thing I use area code for is to know when someone is cold calling & block accordingly.....

I shall leave you to your frothing and carry on giving no shits, shiny or otherwise!!

NetworkGuy · 29/05/2015 13:26

" ignored decades of research on how people process and recall numbers? "

I don't know how many decades of research were before they started work on introducing STD but news about the introduction preceded my birth... See this *> BBC link

OP posts:
NetworkGuy · 29/05/2015 13:34

not going to bother to change their database

Know the feeling - various bits of software I've seen over past 30 years have assumed the format of a number is (xxx) xxx-xxxx (the USA/Canada form - North American Numbering Plan) and unwilling to open their mind to there being other options (and a market they could sell into, if they were more flexible).

OP posts:
TheGirlFromIpanema · 29/05/2015 13:45

Narcheska I'm in Leeds too and am always seeing vans etc with 01132 as the area code and it grates on me too!

For one thing we have numbers starting in 3 these days (my work office does) and the amount of people who complain they can't get through is enough to wind me up at their stupidity as they are usually complaining that our letterhead is wrong!

Our letterhead etc has 0113 3xx xxxx but they still dial 01132 3xx xxxx as they think out stationery/website is wrong. Aaaargh!!

JassyRadlett · 29/05/2015 13:51

I don't know how many decades of research were before they started work on introducing STD but news about the introduction preceded my birth.

I mentioned upthread the work Bell had done on this in the US when 7-digit numbers were introduced there.

amicissimma · 29/05/2015 14:36

This reply has been deleted

Message withdrawn at poster's request.

merrymouse · 29/05/2015 15:06

Its not about the way you like to arrange the numbers. If you are dialling within London you can drop the 020, but if you dial 123 4567 rather than 8123 4567 you won't get through.

(Although, as said previously, this is irrelevant if you are using a mobile).

EnriqueTheRingBearingLizard · 29/05/2015 15:16

I still have a landline Smile but I don't know if my number's 5 + 6 or 5 + 3 + 3.
It's handy though as I say it the same as I say my mobile number out loud.

Jux · 29/05/2015 15:25

We have a very old number. It is 5+5. Grin

Some sites won't accept it so I have to shove an extra digit on the end. (It doesn't matter what digit I choose, as the connection is made after dialling the last correct digit anyway.)

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