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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to ask people to use 020 as the dialling code for London ?

164 replies

NetworkGuy · 28/05/2015 11:55

A long while back, the code was 01, then (in preparation for expanding the number space,) Oftel split the 01 code to be 071 and 081, later on, large cities had an extra '1' inserted, so Birmingham became 0121, and London numbers 0171 (inner) and 0181 (outer).

Later on still, there was the introduction of completely new ranges of numbers such as 023, 024, 028 (NI), 029 (Wales, currently only in use in Cardiff) and for London, 020

That's 020 not 0207, 0208 (and even London's Evening Standard paper had it wrong when proclaiming "0203 is a new code for London").

Incidentally there are also 020 0xxx xxxx numbers (used for call centres and normally unknown, but reached via 0800, 0845, 0870, 03xxx dialling codes for businesses).

*So the actual range of numbers for London is currently:

020 0xxx xxxx
020 3xxx xxxx
020 7xxx xxxx
020 8xxx xxxx*

Initially the 7xxx and 8xxx series were still the "inner" and "outer" London areas, but later on, once the "7" and "8" were in place, it meant that 020 7123 and 020 8123 could be used, and be in completely random areas of Greater London (and while BT exchanges covered only small areas, the numbers from cable firms like Virgin Media can be spread over several miles as there's not the same geographic constraints).

Why am I bothered, you may ask?

Well, the original reason for splitting the dialling "area" code from the "local" part of the number was because anyone in the area can dial without needing to add the "area" code. So in London, you can dial a local number just dialling the last 8 digits (unless it is 020 0xxx xxxx - these are defined as "National dialling" only).

I'm bothered because it is really easy to show the number the correct way, and a matter of laziness and error (brought about by poor example in the media) which has led to most Londoners being unable to show their number in the correct form. When there's some problem overseas, the error is further promoted because the Foreign Office number shown on news broadcasts (020 7xxx xxxx) is shown as 0207 xxx xxxx so no wonder few people seem capable of getting it correct. I'm not saying they are "thick", just misinformed!

Few other places have this problem, though for a while, when some other numbers (Bristol and Reading, I think) were changed to 011x xxx xxxx there were examples with spurious digits in the wrong place (making the number, if dialled, either be unavailable, or a wrong number). That was down to residents just not following the examples (because Leicester, Sheffield, Nottingham and Leeds were not affected the same way).

I understand that when the '3' series runs out, there will be '6'xxx numbers, all still using the 020 area code. Only people outside need to dial 020, or, of course, someone using a mobile phone. I believe the media are responsible for confusing the public, mostly by showing numbers as 0207 or 0208 when the "gap" should have been present. TV news and adverts have continued to show the wrong form of number (ie they show 0207 xxx etc, not 020 7xxx) and what just "did it" for me was seeing a business (which is associated with Mumsnet users trialling its service) showing 0203 xxx xxxx as their help line number.

I know many people use mobile phones, so there's no "space" shown if you see a number displayed, but given there is a standard laid down, it makes most sense if everyone follows it.

Finally, some time back I did get DCMS (which is responsible for Media) to correct their Press Releases (to show 020 xxxx xxxx rather than the wrong form of number).

After all, if a Government department most closely connected with the perpetrators of misinformation are themselves "getting it wrong" then what hope that the advertising and media firms follow their bad habits, taking their (bad) example ?

OP posts:
varoom · 28/05/2015 13:35

It's not just the media. I worked for BT for many years and everybody used the 0207 etc format. It might not be strictly correct but does it matter?

londonrach · 28/05/2015 13:37

Didnt realise it was something i needed to worry about or even care about...

JassyRadlett · 28/05/2015 13:39

I think you're slightLu misunderstanding the difference between 'confusion about a system' and 'the way people's brains naturally operate (cf the Bell research).

Imposed systems that ignore the latter are often doomed.

NetworkGuy · 28/05/2015 13:41

Yes, TheHumblePotato - 020 7123 1234 is the correct form (which allows someone else with an 020 number to dial just the 7123 1234 "local" part).

Apologies JassyRadlett that I misunderstood your comment.

varoom - it does matter, in the sense that dialling '7123 1234' (as per THP's example number) will work on a landline, while dialling 123 1234 instead will either (a) get a "number unobtainable" tone after a few seconds, or (b) get a wrong number that may be charged at a significantly higher fee (123 might get the 'speaking clock' but 118 xxx could perhaps cost several pounds).

OP posts:
SmillasSenseOfSnow · 28/05/2015 13:46

YANBU.

I now live in Denmark where people give their numbers (either grouping on a page or when saying them) as 23 56 72 65, spoken 'twenty-three, fifty-six, seventy-two, sixty-five'. I've got used to it now but I found it bloody weird for ages.

NetworkGuy · 28/05/2015 13:47

LOL @ WL - sorry you glazed over, but I'm not on a phone (and have a great keyboard on my iMac), I don't do text speak, and yes, can be a touch verbose, but wanted to put it into some context, as I suspect many people aren't aware 0203, 0207, 0208 (and any other variations in future) are simply wrong

Sorry about that :)

OP posts:
DeeWe · 28/05/2015 14:10

Does it really matter?

Reminds me of the scone rhyming with gone or scone rhyming with cone debate. People get passionate about something that really doesn't matter at all. People will still dial the right number or eat the right item, probably with jam and cream.

GhoulWithADragonTattoo · 28/05/2015 14:19

You've posted about this before haven't you. Not sure why I remember...

You are right of course but if you dial 020 when you only needed to dial 8xxx xxxx you still only get charged for a local call.

thatstoast · 28/05/2015 14:21

I'm getting in early and nominating this for classics. This is mumsnet gold.

fredfredgeorgejnr · 28/05/2015 14:34

YABU

The spacing is not to distinguish what bits you can leave out when dialling otherwise the 2nd space in all your examples would be as equally confusing. The spacing is to make the rhythm of reading/speech more accessible than a long line of numbers and a 4 digit first group helps with that in most cases.

AllPizzasGreatAndSmall · 28/05/2015 14:35

So your issue is that some people in London may give their full phone number (i.e. not leaving off 020) when giving it to another person in London and some people in London may unnecessarily dial 020 when calling another person in London. (When dialling from landlines of course as mobiles still need the dialling code.)

Most of us don't live in London.

Whatthefucknameisntalreadytake · 28/05/2015 14:37

I say 0208 because I like the way it sounds better than 020 856......

TheHumblePotato · 28/05/2015 15:31

fredfredgeorgejnr I agree. Surely if the point here is to leave out the 020 then spacing doesn't matter.
I'm quite baffled anyway but I think I get the point.
But I can understand the so-called mistake of people saying '0207 123 1234' when they could therefore say any variation of the 8 corresponding numbers e.g. '7123 1234' or '71 23 12 34' or '71231 234'. Spacing as you say is a mental process so however a person's brain reads it then so be it as it's still the same set of numbers. So the whole point here is that 020 is irrelevant. Is that it? People have written far less over far greater things.

bostonbaby · 28/05/2015 15:52

I don't know anybody in London
Or anybody with a landline

MummyLuce · 28/05/2015 15:56

No one even uses their landline number anyway

SunnyBaudelaire · 28/05/2015 15:56

well why come on a thread about London landline numbers then....?

Biscetti · 28/05/2015 16:01

If I'm dialling a number within London, I do not need to dial 020. Any number within the 020 area code (because 020 IS the fucking area code) simply needs (for me, in London for the dense of brain) to be dialled 3xxx xxxx, 7xxx xxxx, 8xxx xxxx or 0xxx xxxx.

No 0207/0208/0203/0200 in sight.

If one lived in say, Bognor Regis, and needed to call a neighbour, then the area code would not be used. It really isn't that hard to understand. Except it seems to be.

Again, rocket science it is not.

eastlynne · 28/05/2015 16:05

Network Guy - you are probably right.

But agree with PPs it depends how your brain reads it. I am ancient and therefore still think "0207 (right got that bit out of the way ) - now for the actual number." That is just so much more logical to me. Also to me 0207 and 0208 are inner and outer London (and to the poster whose mum in Battersea has 0203 I mean 020 space 3 Grin - well that's just 50 shades of wrong and against Natural Telephone Law - unless of course 0206 becomes extra capacity for 0208 numbers)
Just for me putting the 7 or the 8 with 3 digits which are more specific doesn't come naturally. It may be incorrect but I can't help that.

OP Does your putative consumer business rely on people being slavish adherents to 020 space whatever number. If so - I'm out Grin

BTW DH does the 020 7xxx xxxx thing. Now I think about it I may have to LTB.

MothershipG · 28/05/2015 16:19

I live in London and I can only remember my land line number if I say it 020 8xxx xxxx, if someone tries to start me with 0208 I get confused and mess it up! Blush

I also confess to being irrationally irritated by people and businesses using 020x and I honestly have no idea why!

TheAnswerIsYes · 28/05/2015 18:48

I live in London but have a 01895 number. My mother is a mile away and has an 020 number.

Not that I use the landline ever anyway.

Tiredemma · 28/05/2015 18:50

I used to work for BT. Area codes fascinate me - I know many off by heart.....

PeppermintCrayon · 28/05/2015 18:55

Umm, did you really need to explain in SUCH detail?!

Mintyy · 28/05/2015 18:56

Networkguy

How can you bear to be so boring?

Mintyy · 28/05/2015 18:58

Since anyone can remember, London phone numbers have been 3 digits followed by 4 digits. One of mine was 01 249 8535.

Therefore the 7 or 8 belongs with the dialling code, not with the number itself. Fucking EASY.

TheHumblePotato · 28/05/2015 18:59

Horses for courses mintyy Wink