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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

AIBU in thinking that my coffee shouldn't of been thrown away?

137 replies

Sierraspider · 10/04/2015 15:07

I'm in Costa having a VERY rare couple of hours 'child free' time. My husband has taken my daughter out for a bit so I can relax and read for a bit. I'm in Costa and ordered a Mocha and a cake - I had been sat down 5 minutes or so and needed the loo (couldn't wait to finish drink and cake as I have a medical problem from giving birth which means when I need to go, I need to go IYSWIM!) Anyway I was probably gone 2-3 minutes and came back to find the waitress has cleared the table I was sat at and thrown my coffee and un- eaten slice of cake away! It was nearly full still and my coat was on the chair.

AIBU to be a bit annoyed at having to buy another coffee (didn't bother buying more cake) or was it perfectly reasonable for the waitress to of chucked it away while i was in the bathroom? I mentioned it to the cashier but she just said "oh dear, sorry about that "and took my money for another coffee. I'm prepared to be shot down as I've seen how aibu can be lol. But AIBU here or are Costa?

OP posts:
DisappointedOne · 10/04/2015 16:31

I have no idea. By the time DD noticed a few seconds later he'd already out a dish from another table on top of it.

PrivatePike · 10/04/2015 16:32

This reply has been deleted

Message withdrawn at poster's request.

monkeysaymoo · 10/04/2015 16:36

Yes I'm an unwilling member of the fuck off grammar police vigilante group

anyway is that a line I see?

hackmum · 10/04/2015 16:37

AuntieBrenda: "The cake is the real tragedy."

My favourite sentence in the whole debate.

I'm pretty unassertive, but I don't think I could have meekly accepted the disappearance of my coffee and cake.

Perhaps the OP should send an email to head office, and then they'll send her a voucher.

YesILikeItToo · 10/04/2015 16:39

This would never have happened in Starbucks Shock. They once gave me a free coffee because I ordered the wrong thing,

Sparklingbrook · 10/04/2015 16:40

DH's Mum got very huffy if anything was removed from the table while people were still eating. Even from the people that had finished.
It's very bad and the sign of a terrible establishment..

I think it's an unwritten rule that they don't though.

ItsADinosaur · 10/04/2015 16:46

But you wouldn't have been making a fuss. Yes email but you should have just asked for a replacement at the time, it wasn't your fault. I knew the grammar police would pop up.

AuntyBrenda · 10/04/2015 17:31

Hackmum I would have gone all kinds of crazy if they had disposed of my cake, actually heartbroken. Throw away my cake and this becomes personal. I will follow you home and hurt your pets.

Only1scoop · 10/04/2015 17:34

Cost would have replenished straight away. It was a bit daft to purchase again if as you said cake had barely been touched.

ShatnersBassoon · 10/04/2015 17:40

What were you thinking? Shock They'd have fallen over themselves to put things right for you without any fuss. Talking to a member of staff can't be classed as causing a fuss in anybody's world.

OnlyLovers · 10/04/2015 18:08

What were you thinking? They'd have fallen over themselves to put things right for you without any fuss.

But they didn't. Confused The OP mentioned the mistake and the staff member said '"oh dear, sorry about that" and took her money for another coffee.'

Ok, she could have been more assertive at the time but as she says, she was tired and, I'd imagine, a bit taken aback.

Original poster
Sierraspider · 10/04/2015 18:11

It was a Belgium chocolate brownie :-(

OP posts:
Sparklingbrook · 10/04/2015 18:13

Oh no Sierra. It's worse than the cake now. Sad A Brownie. Sad

PrivatePike · 10/04/2015 18:15

This reply has been deleted

Message withdrawn at poster's request.

TheWhiteRoad · 10/04/2015 18:29

Oh dear. A brownie. Poor you. Sad

Don't beat yourself up for not tackling them at the time OP. I've walked around in that fog of tiredness too and I'm sure I've let things go that I shouldn't have done.

Dash off an email to Costa and hopefully it will be all sorted soon. Smile

ScrambedEggAndToast · 10/04/2015 19:03

I don't understand why you meekly bought a new coffee and accepted the fact your cake had been thrown away. I wouldn't have left without a (free) replacement cake and coffee.

chocolatescones · 10/04/2015 19:13

Costa WBU but tbh really can't believe you didn't say something and make them replace coffee and cake, there's no way I would have bought another! Man up OP ;-)

Original poster
Sierraspider · 10/04/2015 19:14

I guess I'm just so exhausted I didnt really want to put up a fight. I drank my coffee in the sun outside and enjoyed the couple of hours I had free without my toddler clinging to my leg 24/7... I haven't sent an email because I feel like after reading a lot of the replies I should of demanded a replacement cake and drink. I'm just so tired and exhausted at the moment and have a lot of stuff going on I guess I just thought 'meh'. Ps I know my grammer is awful, but that's just me, I was never any good at English at school. X

OP posts:
polyhymnia · 10/04/2015 19:26

I often have something to drink or eat on my own in Pret, Caffe Nero etc . This has never actually happened to me but , if it did, would have lost no time in complaining and asking for replacements. Try to be a bit more assertive next time as it's definitely they who are in the wrong.

SolidGoldBrass · 10/04/2015 19:28

Oh, OP, do send an email when you feel up to it and add that you felt miserable all day at the loss of your lovely brownie. That should be worth another fiver on the voucher they will undoubtedly send you.

Andrewofgg · 10/04/2015 19:28

Call me over-organised, call me a fusspot, call me anything you like as long as you don't call me late for lunch.

But my habits include a lot of coffees in Costa and Starbucks and the like, and in my wallet there is a laminated bit of paper which say in bold letters NOT FINISHED - GONE TO LOO - PLEASE LEAVE THE COFFEE.

I recommend the technique.

PeppermintCrayon · 10/04/2015 19:29

I think you should complain to them - try email or facebook. The waitress shouldn't have just shrugged it off.

Sorry your nice treat time was soured.

CaptainAnkles · 10/04/2015 19:33

I'd tweet them or find their facebook page, they seem to take more notice of social media because it makes them look bad to ignore it.

monkeysaymoo · 10/04/2015 19:35

Well OP you are right they SHOULD have offered you a free replacement without needing you to make any kind of fuss and I suspect it was the result of one member of staff with poor customer service training.

You should email them anyway - get a free cake and brownie and enjoy another couple of hours of peace to yourself.

Hope you feel less meh soon Flowers

emms1981 · 10/04/2015 19:39

no need to make a fuss just say something like "um excuse me I only just ordered a coffee and a slice of cake you probably remember serving me?, I'm here alone and had to nip to the bathroom and now its gone?"
then wait to see what they had to say. There's no way I would have paid for another.

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