wibu to kick off in tesco?

[jellybelly701]

Ordered my weekly shop yesterday, just groceries and baby food, nothing that is age restricted. The delivery guy wouldn't let me sign for it as I have no proof I'm over 18. I am almost 22 with a 10mo baby. We have no food at all so I can't even cook his dinner.

I am furious!! Why on earth do I have to prove I'm over 18 to buy a chicken and some veg? Especially when I could go in store and purchase exactly what I have ordered and wouldn't even need to be 16 never mind 18! So thanks to fucking Tesco both me and my son will be going hungry tonight. Arseholes.

I'm in two minds of carrying ds to Tesco to kick off a bit, how can they let a baby go hungry like that for no logical reason? I'm actually in tears I'm so bloody angry!!! Ughhhh!!!

rivertam we was away for 8 days we didn't need much food in stock! Tesco was delivering our food at 4pm on Monday, we had breakfast and lunch for Monday but no dinner because I was expecting Tesco to deliver it. so my cupboards were not bare until about 2:30 which was okay because I had PLANNED for my food to be delivered at 4. What I didn't plan for was having to provide a passport to buy some veg, and lets face it, who plans for that?

I only allowed our cupboards to co completely because I was expecting, and quite rightly, the food I had PAID FOR. If I had nothing to provide for DS breakfast or lunch you might have a point but as it stands you don't.

And regarding the kicking off in Tesco that was anger speaking, I had no real intention on going down there which I thought I made clear by explaining I couldn't go the shops because my pushchair was in DP car.

Why do you have to be 18? So you can get married and have a family and your own home, but you can't buy groceries? STUPID!

I have no idea cheesepuff. When I questioned this she couldn't really give me a straight answer, she just muttered something about someone potentially hurting themselves on my groceries and then went on to say that the same rules apply in store which is a bare faced lie.

Just a guess but probably the 18 thing is to do with insurance and liability regarding accidents. Under 18 you would still be classed as a minor and may be exempted from certain things Different rules of liability may be in place for Tesco owned stores as opposed to delivering to individual home owners but there will be a logical legal explanation for this rule and the bottom line will be to do with mitigating liability for Tesco in event of any accidents.

Now you know the hard way that this rule exists. If you want to continue to do online shopping which is useful when you have a young baby then you will need to get some form of ID to prove that you can use this facility. That is part of their T&C if you want to use their services in the future

hold on - so you did have food - you just said you could have given DS lunch or breakfast. So why didn't you give him what you had in for lunch, for his dinner?

I run down my fridge when I'm away as I don't want stuff going off. But - and I'll make the point again - there's always a few cans of beans, tins of tomatoes, pasta - basic store cupboard staples that I never run out of, so something can be cobbled together if the need arises (say I was feeling ill the day I do my big shop and didn't fancy traipsing around the supermarket, or it was snowing and I couldn't get the car out). Upthread you said you couldn't afford to have a cupboard full of stuff - but on your budget you can, if you plan and budget accordingly. Which, having had the problem you've just encountered, I would suggest you start doing!

The under 18 thing is due to public liability and stores need to show due diligence. The fact that Ocado don't show due diligence would count against them should someone make a claim against them. If you clicked in the box to say you had read and agree to the T&Cs then you should have read them and be prepared to follow them.

Companies also ask for ID for high value items, such as meat. In some areas, meat is one of the better things for people to steal, and, without the signature of a responsible adult, the company would have to write that loss off. Many supermarkets now security tag meat for this reason.

Company policies are usually that, once you have asked for proof of age, you are not able to sell/deliver to the customer unless they have provided the necessary ID, they should have a list of what they accept as suitable ID on request. Home delivery drivers are spot checked, and have to deliver to mystery shoppers to ensure they are following company policies. For all he knew, you were the mystery shopper, he had asked you for ID and no amount of you telling him that your baby would starve would be a defence for him in the disciplinary that could follow, he could lose his job.

Going forward, I would suggest that you don't use online grocery shopping again until you get adequate acceptable ID. When I worked in home delivery management, I would have backed my driver up in this matter, no matter how emotive the story over the phone was. I would however, have endeavored to redeliver later in the day when someone who had acceptable ID was on the premises. I might even, depending on how reasonable you were on the phone have waived the redelivery fee and offered you free delivery on your next order. I tended not to when people screeched at me down the phone though.

Because he had eaten he had eaten his lunch at lunchtime. I said my cupboards didn't go bare until 2:30, which is when he has his lunch.

No we can't afford to have a cupboard full of stuff, at least not without sacrificing some other food anyway. I would rather by a chicken that we will actually eat instead of tins of crap that will stay in the cupboard until I have a clear out.

This is the first time our cupboards have been bare and they was only bare because we travelled and I stupidly thought that ordering online would be more convenient than shopping in store. Usually we will go shopping the day before our last meal is cooked. This was a one off there is fuck all wrong with how I budget or plan my meals.

captcaos what is on the list of acceptable ID? I offered to show him numerous household letters with my name on but he wasn't interested. He only wanted photo ID or my BC.

You did nothing wrong whatsoever jellybelly. Tesco's rules are insane and yes, the CS woman did lie to you. Of course you don't need ID to buy meat and veg instore. I don't know what the stupid woman was thinking to come out with such blatant rubbush as that.

Exactly grunt if they had explained to me exactly why they need ID I might have been a little more understanding. But to take my money and my shopping, refuse to refund me for three days and then blatantly lie to me just isn't on.

Not sure what Tesco accepts I'm afraid. The place I worked for would accept, passport, driver's licence or a PASS card as proof of age. An MoD ID at a push or possibly a trade union card as long as it has a photo and your DoB on it. Letters addressed to you would be pointless, they have no proof of age on them.

What the CS woman told you about having to have proof of age in store to buy meat is ridiculous, as all such calls are recorded, I'd take this further.

The reason you have to show proof of age has been explained to you already.

The inability to refund to you for 3 days is iirc to do with the way the banks handle these transactions, and is outside the control of the store.

"What the CS woman told you about having to have proof of age in store to buy meat is ridiculous, as all such calls are recorded, I'd take this further."

I agree with that.

Anyone who thinks you should have to have ID to buy a fucking frozen chicken is a cunt.

Thank you chaos I will be taking this further. I wasn't sure that the call was recorded as I didn't get the 'this call has been recorded' greeting like you do elsewhere.

I still think the policy is ridiculous though, especially as I signed for an amazon package for one of my neighbours this morning and I wasn't so much as asked my Name never mind my passport.

Gemma I am 40 and have no photographic ID, I opened my fully functioning Lloyds account on line and they checked the electoral roll.

So a 16 year old can (technically) buy a house and live on their own but it is then impossible to do a weekly shop without an elderly neighbour assisting them?

Agapanthers loved that recent reply

Thank you tobeaboat this picking apart my post and focusing on the irrelevant details is starting to piss me off a bit.

Well, now that everything is calmed down and you obviously are blessed with looking young, it might be good to have some form of ID.

What if you're out and about and an emergency happens? It's just good to have some form of identification on you.

Subhuman... not without photographic ID

I carry an ICE card in my handbag bulbasaur it contains all relevant details In Case of Emergency. My partners mobile/work and office number. His bosses number. All allergies, blood type, age, name etc.

But you're right I do need some ID.

OP you actually sound pretty sensible and Tesco are arseholes! Policies like this are ludicrous and I think you're right to complain -although not about the driver IDing you as he was doing his job but about them having such a policy in the first place. If it is down to the fact that under 18s can't enter a contract, and therefore they feel there's a financial risk that if shopping goes missing then the under 18s signature is worthless, they may want to weigh up the risk of financial loss there against the loss incurred by people avoiding them due to daft policies. I don't like Tesco anyway as I think the are massively overpriced and this seals the deal.

It might be in their t&c's but I am never going to spend my life reading the t&c's for a supermarket delivery as I expect them to be reasonable!

I did see the part about needing to be 18 in their T&C nosey but I assumed this would only apply to age related purchases.

They've lost my custom anyway, I would rather walk the two hours to Morrisons :)