Sainsbury's cafe

[SpoonBender]

Was out shopping today with DD at our local Sainsbury's when decided we would have some lunch in the cafe. I ordered my DD who is only 11months old some toast to munch on. The lady rudely told me that breakfast had stopped at 11.30 and as it was now 1pm they couldn't do toast. I calmly explained that it was for my dd. She point blank refused, and when I ask why she said it was company policy. I was fuming that they couldn't put some toast in...it wasn't like I was asking for a bacon cob!!! We left and went to morrisons where they happily provided DD with some toast. Would it be ok to ring and complain. Still mad now!

MacDonald's is a fast food restaurant, a cafe I would expect a different service.

Its a café within a large organisation. If it was an independent café then it is more understandable but just because you go in there with a baby in tow, why should they change the rules.

And as other posters have said, they may not be able to put it through the till.

Or should they go to the inconvenience of providing the toast and then give it to the OP for free?

What's so special about toast in Costas? Just curious...

I hope this thread is a wind-up.

Complain? No, that would be unreasonable. You need to be like Michael Douglas in Falling Down. That'd learn them.

maybe organise a toast eating protests outside the shop?

The toast in Costa is expensive, over £3 - but perfect.

Thick slice, proper butter melting in, toasted by someone who knows how to do it right! carb heaven crafted by an artisan of the trade.

What's the point of sainsburys cafe? If service is so slow (in my experience) and yet so inflexible, do they purely gain business by the shop floor being so massive that people need sustinance to survive the weekly shop?

I hope this thread is a wind up as well... but as I'm here...

It's not a right to get special accommodation to help feeding a 11mo baby... but it is good customer service.

So just as I would complain if toilet was always out of order, I would complain if they could not be accommodating to a customer by making a piece of toast. Complaining doesn't mean you've had your rights violated, just that you don't like something.

And btw, when I worked at McD's we would always heat up milk or food for babies if asked.

YANBU - although also probably YABU for making up the thread.

People keep saying it's just toast, so they should have made some. Well toast is just bread and butter, and I'd bet that was available in some form on the lunchtime menu. Why should the cafe bend the rules when the op was so rigid?

Jeez, take the kid home and cook him some damn toast

1/10. Must try harder. See me after class.

Sainsbury's cafés are crappy. Morrison's ones are great. The food is actually cooked and not just pried out of a microwave dish.

Yanbu, they should have put a slice of toast in for you. Most places I have been are happy to do this. You were right to go somewhere else - I wouldn't go to Sainsbury's again if that's their attitude.

YABU to feed your child toast. There. I've hoiked them judgypants.

I presume Morrisons is on the same estate as Sainsbos as you went there straight away?

YABU.

I used to work in the kitchen of a cafe on a much smaller scale than Sainsburys. The kitchen was tiny with not enough worktop space or plug sockets, so after breakfast service the toasters got put away and the panini machines got plugged in. If someone wanted toast, there was nowhere to even put a toaster. And we didn't have a grill because it was a combination grill/oven. If the oven was on for the baked potatoes, we couldn't put the grill on and it'd have taken an age to heat up anyway.

Different items on the menu at different times of day isn't a rule made up just to be awkward. There are usually logistical reasons for it.

MrsBell Did the café without the teapots do toast at lunchtime?

The child in question must be severely malnourished if all they will eat is toast. You might want to sort that before complaining about not being able to order something that wasn't being offered.

The breakfast menu is available till a certain time and then it's the lunch menu. What is so difficult to accept about this. Yes on a personal basis it's irritating but it isn't grounds for a complaint.

Anarchy99 actually the couple behind me ordered toast even though it was about 2pm. They happily put a slice in the toaster for them. Easy. However I will not be going back there, at least not until they have teapots

Morrison's do the breakfast menu until 4pm.

It rules.

Also it's been suggested here that toast might not be on the till after a certain time but she could have had a bread roll instead. They could have easily put some toast on for the OP but then just put it through as a bread roll on the till. They would be about the same price I imagine.

Morrisons cakes are rubbish though.

I´m afraid you are being unreasonable. There are other cafés that serve toast all day. Surely it is good for your child to learn that sometimes the answer is no?

If you would like to order toast at other times in Sainsbury´s café then suggest it to the manager or to the company via e-mail or Twitter or a letter.

Don't understand why you're even surprised - this is Britain! People just don't do flexibility or rule bending, regardless of how little the baby is or any other circumstances.

Also why the hell are you asking here?? You're not mn royalty and you wanted rules to be bent for you - of yabu!!

Bilmey, unbelieveable.

YABU.

Yanbu.

Crazy ass fool punk ass bitch thinks she runs the place and won't make toast.

You were too calm. I would have gone FUCKING APESHIT.