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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To have got really fucking annoyed with customers in a shop?

158 replies

PavlovtheCat · 27/04/2014 17:38

Well, I bloody well know I wasn't actually, I am so fucking upset and furious that we live in a world where there are so many people who will not help others, and no cost to themselves, so I just need to vent.

I was in a new Pound Stretcher opened in a retail park as DH told me they had some reasonably priced storage baskets. It was an absolute scrum in there, so many people and really unorganised, boxes piled in the aisles, hardly able to walk past people who had stopped to pick things off shelves.

At one point I walked, (with my crutch as I have a problem with my lower spine which affects my mobility) behind a man in a wheelchair, with boxes stacked at the side so I could not walk past him with the pull-along trolley that I had to take off DD at one point to stop her from hitting people's ankles.

In the final 'corridor' which is huge, there are a pile of lamps on the bottom shelf, just sort of thrown there in no order, wires hanging off the shelf. I was a way off, and heard a smash. turned to see the guy in the wheelchair, who had a full basket on his lap had run over/somehow pulled off some lamps from the shelf, just as he reached the start of a really fucking long queue (seriously long, about 35 people deep, some couples/children so a good 50 people in front of him). He didn't seem to notice at first, or didn't realise a lamp had broken and carried on to get in the queue. Whatever, regardless, there were several people who Just fucking overtook him and got into the queue, having seen what had happened, walking past the broken lamp and two other lamps on the floor. He had by this point turned around in his wheelchair, with no hands free really as he had a full basket, went back and started to try and pick these lamps up, leaning over in his wheelchair, looking around at people with hopeful eyes and clearly feeling fucking embarrassed.

People just walked past him, to the queue, around him, deliberately avoided him, stood where they were, wherever they were and stared and everyone in this queue turned around and fucking watched him. They just fucking watched a man in a wheelchair with a basket of stuff, leaning over to pick up some fallen things on the floor (some having just overtaken him to get before him in the queue) and DID NOT FUCKING HELP. just stared.

I was walking toward him, and I walked over to him and use dmy crutch to get myself to the floor my crutch (which was hugely fucking painful, but at least I could get there, unlike the guy who was trying to pick it up) and put the ok lamps back and picked up the broken bits of the other china lamp base. While 10 feet away maximum there was the start of the long queue and faces looking down at us. I said to the man 'these people are so rude, how can they just stare?' 'i know' he said 'it's awful isn't it?'

I looked up right into the faces of these people, some of whom had again walked past us, this man, to join the queue, and shouted so they could all hear 'how can you just stare? you just walked by while this happened, you have just watched and stared - why didn't you help? why don't you help now?!!' and ALL OF THEM turned and looked the other way, as if nothing had happened. I watched them open mouthed, shook my head and said to this guy 'that is unbelievable'.

The guy said to me 'you get used to it' smiled at me, but in a quiet, resigned way. I was furious. I didn't want the guy to think I felt sorry for him but I had to fight back tears of anger. I would have helped anyone who struggled somehow if I was able. I told him that it was not right and while I had a voice I would not get used to it and he laughed. but clearly this was not the first time he had experienced people walking by when he needed help by his manner.

I told him to go back to the queue and I would get an assistant to come clear it up. I had put the broken lamp on the shelf in a pile. He said 'just leave it, I will tell them when I get to the front'. I said goodbye to him and put my basket down and walked out the shop telling the children I was not queueing for stuff I didn't even want.

I thanked my children for also trying to help (they are too little to pick up broken china) and we talked about never ever walking on by when people need help, unless it puts themselves in danger. I reminded them that we all need help sometimes and we will all need help in the future in some way and we will be thankful that people didn't walk on by and to make sure they were never like those people in that shop.

And I feel really fucking tearful even writing this.

I guess I am being unreasonable in how much this has upset me. but it really, really has.

The End.

OP posts:
PavlovtheCat · 27/04/2014 18:24

corus if there were any staff around that were not on the tills, which would have involved working through the queue of 30 something people (queuing up an aisle) I would have got someone to clear it up. If I had left that china there, someone would have trodden on it. I would prefer to pick it up myself than the child of some ignorant bystander stepping on it.

OP posts:
PavlovtheCat · 27/04/2014 18:28

corus Hmm where you one of those bystanders? needing to justify why you stood by?

OP posts:
CorusKate · 27/04/2014 18:29

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Message withdrawn at poster's request.

KeatsiePie · 27/04/2014 18:29

You know what? I think if I were in a wheelchair and I was well used to people stepping briskly around me whenever I obviously needed help, as the man in the OP said he was used to, I'd fucking stop asking. I'd just try to get through the situation without help, b/c who wants to sit there saying "Excuse me, can you help me? Can you help me?" over and over like a beggar while people walk away silently as if there's something wrong with you? Fuck that shit.

If I'd had long experience of people not only not helping but taking advantage of my disability to push past me I think I'd feel quite strongly disinclined to humiliate myself by asking them for a favor.

But yeah, in a situation I couldn't manage without help, I think every now and then I might look around with hopeful eyes for someone with a fucking conscience.

CorusKate · 27/04/2014 18:30

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Message withdrawn at poster's request.

PavlovtheCat · 27/04/2014 18:31

caitlin I didn't shout at them to help anyone. I shouted as I was angry at them staring. Have you ever been in a Poundland on a Sunday mid afternoon? If so you would know the staff do a runner as it's hell on earth. And I can get to the floor a lot quicker than I can hobbling on my crutch to find a shop assistant with my children in tow.

I guess I could have shouted for one.

In the time it took for me to leave the shop I saw not a single shop assistant anywhere to tell them about the broken lamp (as that bloke was not going to be served any time soon).

OP posts:
PavlovtheCat · 27/04/2014 18:37

corus did I ask a man in a wheelchair with a loaded basket on his lap which restricted his movement forward, and who could not reach the lamps he was trying to reach at all if he needed help? Of course I didn't! I went for the lamp he was not trying to reach, and he stopped reaching and I then picked them all up and we had a chat about how rude people were. I didn't ask him if he needed help as that would have been really fucking patronising. I got stuck in and helped.

If I had broken those myself, I would have cleared them up. I would not have left lamps with wires trailing over the floor and broken china while I wandered about looking for a shop assistant to come help, so I did exactly what I would have done if it were me breaking it, or if it were someone not disabled who had dropped several lamps - "many hands make light work" or something like that.

OP posts:
emotionsecho · 27/04/2014 18:39

pavlov I hope I haven't upset you with what I said, I didn't mean to imply that you only helped because you too have a disability and I am sure you would have helped if you weren't disabled, it just seems there is an ever dwindling minority of people who help and more often than not it seems to be the disabled helping whilst others turn away or walk on by.

KeatsiePie · 27/04/2014 18:40

I can see how it would have been good for the OP to tell one of the salespeople instead of cleaning it up herself. But if they're all busy at the far end of the shop, it's crowded, etc., it's really quite normal to just pick something up and move it out of the way yourself for the time being.

I feel like the point is not "what is correct broken-lamp-in-aisle protocol?", but that it should not be a normal response to just turn around and watch as a disabled man struggles to move something out of the way that he felt responsible for moving.

Maybe he should not have felt responsible for moving it. But he did. The humane responses are #1 Help him #2 Go over to him and say, "Hey, don't worry about that, I will go get a salesperson to clean it up."

#3 "Stand and stare" should not be a choice people feel comfortable making.

PavlovtheCat · 27/04/2014 18:41

lefty Sad

OP posts:
CorusKate · 27/04/2014 18:41

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PavlovtheCat · 27/04/2014 18:42

emotions oh no you didn't upset me! Smile

OP posts:
Caitlin17 · 27/04/2014 18:42

I didn't mean "help" literally but as in making the situation worse for the man in the wheel chair.

I've never been in a Pound shop although not really relevant to the point here. A lamp got broken and some others fell over. Apart from telling someone if you wanted to I really don't see any need for you or the other customer to get involved in tidying it up.

PavlovtheCat · 27/04/2014 18:45

I didn't help him because he looked incapable. I helped him because he needed help. If he was not disabled and dropped a few lamps, I would also have helped.

So your view is you would have been annoyed if someone helped without asking. If I were incapable of doing something I needed some help with, and it was obvious I needed help doing it I personally would be more annoyed that the obvious was being asked.

OP posts:
Sparklingbrook · 27/04/2014 18:45

Well done Pavlov, I have no idea what's wrong with people. God forbid they might lose their place in the queue to help someone.

PavlovtheCat · 27/04/2014 18:48

OK, so you would not have bothered getting involved caitlin, as was the case with those in the shop. You were in the 'none of my business' group. The ones I was annoyed with.

If I knock something over and break it in a shop, I never walk away. Why someone would leave before getting it cleared up is beyond my comprehension.

OP posts:
CorusKate · 27/04/2014 18:48

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FamilyCinders · 27/04/2014 18:50

You sound a bit self-righteous, to be honest :-/

PavlovtheCat · 27/04/2014 18:51

Grin oh yes, that's me

OP posts:
Sparklingbrook · 27/04/2014 18:52

Self righteous? Confused

PavlovtheCat · 27/04/2014 18:53

corus but it was not personal space, I was not helping him into or out of his chair, or putting things in his rucksack or moving him up a ramp, I was responding to his communication cues (which, for most of us, is something like 25% verbal, 75% non-verbal) which suggested he might quite like some help but didn't feel comfortable/willing to ask.

OP posts:
usualsuspectt · 27/04/2014 18:54

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Joules68 · 27/04/2014 18:55

Badly stacked stock..... No, more like inconsiderate customers picking stuff up to look and shoving it back any old how

Did you just leave your basket then? That's really inconsiderate and dangerous too

MissDuke · 27/04/2014 18:55

That is awful! Surely at the very least, someone in the queue could have alerted the sales assistant who may have been able to make an announcement for more staff? I fear you may have embarrassed him with how you handled it but I don't blame you, I would have been very angry too. I now avoid shops like that when I have the pram as they are so badly laid out, but obviously someone in a wheelchair doesn't have that option :-( Therefore these shops must be made more accessible. Our local next had changed it's design so that it is like an awful obstacle course to get to the back where the kids section is. I have since decided it really isn't worth the effort so no longer bother.

Sparklingbrook · 27/04/2014 18:58

Did you just leave your basket then? That's really inconsiderate and dangerous too

YY I would imagine she left her basket right in the middle of the aisle. Isn't that right Pavlov? Grin

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