I took my cockapoo for grooming at Pets At Home in Brentford and discussed the grooming. The groomer checked my dog all over and was happy there was no matting and we agreed how short the fur was to be cut. I was then asked to sign a form. However, when I returned 3 hours later to collect the dog I was angry to discover the groomer had shaved all my dog's hair off and disingenuously suggested she was full of matts. My dog is now barely recognisable.